Questions & Answers

Q: QuestionWith a clear line of sight, what is the distance this can cover? We have a house on a hill and a pond with a dock about 400' away and lower in elevation

Asked 1 month ago by shane.

Q: QuestionWhat is the max room temp the unit can operate? I need to hook the unit up in the enclosed storage space under a camper.

Asked 2 months ago by Phill.

• A:Answer You should never setup a router in an enclosed space. It’s an outdoor router, so it can handle the elements. Routers lose a lot of signal in an enclosed situation. If it has to be enclosed make sure the encloser is decent in size and out of the direct sunlight, but again don’t recommend that.

  Answered 1 month ago by RyanSVerified Purchase

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Q: QuestionDoes this have any surge protection or grounding to protect the device and Ethernet lines?

Asked 3 months ago by Mike.

• A:Answer Hi Mike, Protection against lightning and electrostatic discharge may be achieved through proper product setup, grounding, and cable shielding. Refer to the instruction manual and, if need be, consult an IT professional to assist with setting up this product.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionCompatible with Orbi 970?

Asked 3 months ago by Jeff.

• A:Answer No it’s only compatible with its own brand.

  Answered 1 month ago by RyanSVerified Purchase

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Q: QuestionHi, I currently have the 3 node BE95 mesh system with a BE25-Outdoor. The WiFi is great but since I added the BE25 it seems to drop out on my phone for a split second once in a while. Will this BE65 be more compatible than the BE25 and help my situation?

Asked 5 months ago by WaltM.

• A:Answer Hi WaltM, We would encourage you to contact our support team directly using the phone, live chat, or email support options listed on our official TP-Link website. Our support agents can assist you with diagnosing and optimizing your Deco network, and are always happy to help: https://www.tp-link.com/us/support/contact-technical-support/#LiveChat-Support

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionCan the BE65 Outdoor unit connect to another node, or does it require connection to the base router?

Asked 5 months ago by Floyd.

• A:Answer Hi Floyd, Yes, the Deco BE65-Outdoor can connect to another node besides the base Deco in your Mesh network. You also have the ability, through the Deco app, to assign Connection Preference parameters, including which node(s) connect to which, and which client devices connect to which nodes.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionSame as previous question, except the building is block and concrete. Will this work through cinder block walls?

Asked 5 months ago by Dave.

• A:Answer Hi Dave, Similarly, as with the other question involving a metal garage — solid block, or brick walls may impact connectivity, depending on node placement, obstructions, and how far away the Deco is from the nearest indoor Deco node. Additionally, whether you intend to connect the Deco BE65-Outdoor via Mesh Wi-Fi or via Ethernet, your results may vary.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionI have a existing TP-Link mesh system. I know I can connect this to my existing system and the location I want to place it is within the required distance. If I place this in a metal garage will the it be able to connect?

Asked 6 months ago by Pat.

• A:Answer Hi Pat, If the garage is made entirely of metal, then it may drastically impact connectivity, if not outright block it. This is due to the nature of Wi-Fi and how it interacts with different materials. Depending on how far away the garage is from the nearest indoor Deco node, and whether you intend to connect the Deco BE65-Outdoor via Mesh Wi-Fi or via Ethernet, your results may vary.

  Answered 6 months ago by TPLinkSupport

  
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