Questions & Answers
- Model:
- Tapo DL100
- |
- SKU:
- 6625576
Highly rated by customers for: Installation Ease, Overall Performance, Connectivity
$59.99Your price for this item is $59.99
Comp. Value: $69.99
The comparable value price is $69.99
Page Showing 1-12 of 12 questions
Q: QuestionWhat happens when the batteries die?
Asked by Joey.
- A:Answer Hi Joey, The Tapo DL110 Smart Wi-Fi Door Lock lasts up to 7 months in Wi-Fi mode or 10 months in Bluetooth mode. It offers easy battery replacement and a USB-C port for emergency power, as well as physical backup keys, just in case. 4 AA batteries included for your convenience.
Answered by TPLinkSupport

Q: QuestionIs this lock restricted to a 2.4ghz network or will it work wirh a 5ghz network? I recently upgraded my network and had to replace all my TP Link smart plugs due to this restriction.
Asked by Musicmama.
- A:Answer Hi Musicmama, The Tapo DL100 supports 2.4 GHz Wi-Fi connectivity. Many Wi-Fi routers that support 5 GHz also support 2.4 GHz, providing "Dual-Band" Wi-Fi connectivity. If your router supports Dual-Band Wi-Fi and the 2.4 GHz band is enabled, the DL100 can join your network with ease during setup in the Tapo app.
Answered by TPLinkSupport
Q: QuestionDoes the unit require a separate bridge to access wifi remote monitoring?
Asked by Wifi.
- A:Answer Nope!
Answered by Nikki
Q: QuestionDoes the app notify when the battery is low? If the battery is not working and need to be changed?
Asked by GApeach.
- A:Answer Yes, the app displays the battery percentage and pushes notifications to you directly if it is low.
Answered by CourtneyS
Q: QuestionIs the keypad required to be installed or can I keep the key hole original to the door.
Asked by Bestbuyer.
- A:Answer Hi Bestbuyer, Yes, the complete DL100 unit must be assembled for installation and use.
Answered by TPLinkSupport
Q: QuestionShortly after the locks were installed by a Best Buy tech, we noticed the deadbolt was encountering friction during locking, causing lock jams. Now it often requires manual intervention. Seems like deadbolt/strike hole is out of tolerance. Suggestions?
Asked by LouisIVmba.
- A:Answer Hi LouisIVmba, We would first suggest re-verifying the physical installation, such as checking tolerances, alignment, etc., to see whether the door or deadbolt requires minor adjustments. We would encourage you to stop by our official TP-Link Community Forum to share more details and have conversations with our community and members of our staff who may be able to provide additional insights or recommendations for your installation. Additionally, our official TP-Link Support Team is always available and happy to help. Feel free to get in touch with us via the Support Portal on our official TP-Link website, or using the support contact information on the installation documents included with your Smart Deadbolt. Best Regards, TP-Link Systems Support
Answered by TPLinkSupport
Q: QuestionDoes this lock work with Alexa? If yes is set up easy?
Asked by Jerzeygirl.
- A:Answer Yes, this lock works with both of my smart home assistants: Alexa and Google Home.
Answered by Algorhythm
Q: QuestionWhat is the temperature range for this device ? Can I withstand freezing Midwest winter
Asked by Vat.
- A:Answer Operating Temperature: -30℃ ~70℃ (-22 ℉ ~158 ℉ )
Answered by TPLinkSupport

Q: Questioncan this lock be rekeyed
Asked by Rekey.
- A:Answer Hi Rekey, The Tapo DL100 Smart Wi-Fi Deadbolt Door Lock is not designed to be rekeyed. We appreciate your feedback and interest in the ability to rekey the device, and we will be happy to pass it along to our Tapo team for future consideration.
Answered by TPLinkSupport

Q: QuestionWhat are the lengths of the keypad and deadbolt lock?
Asked by KBURNS.
- A:Answer Hi KBURNS, The Tapo DL100 Smart Wi-Fi Deadbolt Door Lock has the following dimensions: Exterior Assembly (latch side): 149.35*67.4*55.96 mm (5.88*2.65*2.20 in.) Interior Assembly (keypad side): 166.9*72.4*51.35 mm (6.57*2.85*2.02 in.)
Answered by TPLinkSupport

Q: QuestionIs there a model from TP Link that also has a camera for facial recognition to unlock the door for the owners?
Asked by EeeWest.
- A:Answer Hi EeeWest, We do not currently have a Tapo Smart Doorlock with a camera that supports unlock via facial recognition; however, we appreciate your interest in this type of product and will share your feedback with our teams for future consideration.
Answered by TPLinkSupport

Q: QuestionIf I have the lock set to lock automatically after a certain time, will it set the deadbolt if I prop the door open? That means I would have to unlock it before I could close the door, correct?
Asked by Ljh.
- A:Answer Hi Ljh, Yes. Much like a normal deadbolt, if the physical deadbolt is not aligned with the strike plate, and the deadbolt is set while the door is open or ajar, the deadbolt will need to be retracted. The door should be shut before the deadbolt can be set.
Answered by TPLinkSupport

Page 1, Showing 1-12 of 12 questions
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