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Name: VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver
Brand: VTech
SKU: 11003919
Price: 164.99 USD
Availability: InStock
Rating: 4.2 (30 reviews)

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Model:: CM18445; |
SKU:: 11003919

User rating, 4.2 out of 5 stars with 30 reviews.

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QuestionCan staff personalize the greetings for their private mailboxes on their individual desk phones...so when customers use the directory and are transferred to the staffs extension, the personal greeting plays and NOT the default private mailbox greeting?
Asked 5 years ago by Nici6906.
- Answer Hi - Yes, you can record your own personalized greeting on the extension deskset (CM18245) compatible with the VTech CM18445. Here's the procedure on how to record your announcement on the private mailbox of each extension deskset. To record the announcement on the CM18245: 1. When the deskset is not in use, press ANS SYS. 2. Press ▼ to scroll to Settings, then press MENU/SELECT. 3. Press ▼ to scroll to Mailbox On or Announce only, then press MENU/SELECT. 4. Press ▼ to scroll to Anncment setup, then press MENU/SELECT. 5. Press or to scroll to User anncment, then press MENU/SELECT. 6. Press MENU/SELECT to start recording. Lift the corded handset or face the deskset to record your announcement. 7. Press MENU/SELECT again to stop recording. You hear the playback of the recording. 8. Press or to choose OK to save the recording, or choose Change to record again if desired. Press MENU/SELECT. Hope this helps. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionI have two Vtech portable phones that were plugged into a land line. I just eliminated the land line and need what (?) so one of the phones works without being plugged into the land connection since it is gone now.
Asked 5 years ago by Carolyn.
- Answer Carolyn - The VTech CM18445 requires connection to an electrical outlet and telephone jack/modem to function. We cannot connect a CM18445 to another console of the same model. However, you can get a cordless handset (VTech model CM18045/AM18047) or a cordless desksets (VTech model CM18245/AM18247) to expand your system. The main console is expandable up to nine devices. The cordless expansion units wirelessly connect to the main console and do not require connection to a telephone jack. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionIs the phone compatible with a VOIP system?
Asked 5 years ago by VOIP.
- Answer Hi - The VTech CM18445 is designed to work with regular, residential, cable and VOIP lines. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionMy office uses a landline. Is this phone compatible? If I'm not mistaken, I can also use a Bluetooth headset. Right?
Asked 5 years ago by Landline.
- Answer Hi - Yes, the VTech CM18445 requires connection to an AC adapter and a telephone jack/modem to get a dial tone. The unit is not compatible with Bluetooth enabled headset but you can pair a VTech IS6200 cordless headset to the telephone base. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionCan the phones ring differently for each incoming line?
Asked 5 years ago by dori.
- Answer Dori - Yes, you can choose different ringer tone for each line on the VTech CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionPhone rings busy if on line 1 instead of rolling to line 2. How do I change? Thank you.
Asked 5 years ago by KimM.
- Answer Hi - We are sorry to hear that you are having an issue with the VTech CM18445. The unit is compatible with rollover service. Please make sure that you are subscribed to the service from your telephone service provider. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionCan the person attached to one of the extensions record a personalized voicemail greeting?
Asked 5 years ago by StPetersChurch.
- Answer Hi - Yes, you can record you own outgoing announcement on the extension cordless handset and deskset of the VTech CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionHello, How do you record a greeting on this phone before the actual call reaches the store Not an extension direct message? For example: "Thank you for calling Jo Bistro in West Palm Beach, Florida. Please stay on the line and an associate will be with U"
Asked 5 years ago by PreAnswerGreeting.
- Answer Hi - Due to the nature of your inquiry, we recommend that you contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionHow many wireless phone can we attach to one main phone?
Asked 5 years ago by AA.
- Answer Hi - You can expand the VTech CM18445 system by adding a combination of up to nine cordless handsets (VTech model CM18045/AM18047), cordless desksets (VTech model CM18245/AM18247), cordless headsets (VTech model IS6200) and cordless speakerphones (AT&T model TL80133). Thank you for your interest! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionCan the system's answering system be accessed from other telephones, such as from a home phone during the pandemic.
Asked 5 years ago by Dinky.
- Answer Dinky - Yes, you can remotely access the built-in answering system of the VTech CM18445. Here's the procedure to remotely access the answering system. 1. Dial your phone number on any touch tone phone. 2. Once the answering system answers, enter your unique remote access code. 3. Enter a remote command. You may see the full list of commands in the manual under "Answering System" section. Hope this helps! Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionHow do I change the voice greeting for cm18445
Asked 5 years ago by Sam.
- Answer Sam - Here's the procedure on how to change the voice greeting in the General Mailbox of the CM18445. 1. Press MENU/SELECT when the console is not in use. 2. Press ▼ to scroll to Ans sys setup, then press MENU/SELECT. 3. Press MENU/SELECT to select Gen MB setup. 4. Press ▼ to choose Anncment setup, then press MENU/SELECT. 5. The pointer (>) indicates whether the default or user-recorded announcement is used currently. Press ▼ to scroll to User anncment, then press MENU/SELECT. If you have recorded your own announcement before, press ▼ to scroll to Change, then press MENU/SELECT. 6. Press MENU/SELECT to start recording. Lift the handset or face the console to record your announcement. 7. Press MENU/SELECT again to stop recording. You hear the playback of the recording. 8. Press ▼ to choose OK to save the recording, or choose Change to record again if desired. Press MENU/SELECT. Hope this helps. If you need further assistance, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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Questiondoes this phone have conference or 3 way calling
Asked 5 years ago by Jeremy.
- Answer Jeremy - Yes, the VTech CM18445 has conference calling. Thank you for your interest! ~VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionWe're not able to 'answer' incoming calls. However, we can place an outgoing call. Any insight? FYI, we've contacted CenturyLink and they haven't been able to diagnose the problem. Model# CM18445
Asked 5 years ago by Dano.
- Answer Dano - We are sorry to hear that you are having an issue with the VTech CM18445. Like many electronic devices, a system reset may resolve the issue. You can reset the phone by disconnecting the power from the telephone base for a minute. Reconnect and test. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 5 years ago by VTech Baby Monitors Team
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Questiontrying to buy a Bluetooth headset and 2 line small business phone system to use with my calling customers on my pc. I need noise cancelling. I tried a VH6210 wireless headset on a vetch 2 line cordless answering phone system model DS6251-2. Won’t work
Asked 5 years ago by Terry.
- Answer Terry - We apologize if you are having issues with the headset. To assist you better, please contact our Customer Support at 1-800-595-9511. We are open from Mondays thru Fridays from 9:00 AM to 4:00 PM. Thank you for your interest!
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionCan this phone be used with an On Hold message box? The box needs to plug into the phone.
Asked 5 years ago by Sheila.
- Answer Sheila - Yes, you can connect an external Music On Hold box on the VTech CM18445. This also comes with an audio cable. Thank you for your interest!
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionI’m trying to make my phone ring longer. I have the vtech 4-line office phone. How would I make the phone ring longer? Right now it only rings once. I have went to auto attendant and it doesn’t give me any options to chose how many rings.
Asked 5 years ago by Kayli.
- Answer Console Main Menu / Ans sys setup / Auto attn setup / No. of rings / Select No. of Ring (from 2 -> 7).
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionDoes this system have a "notify alert" that calls a paper to let you know there are messages in the general mailbox?
Asked 5 years ago by Cindy.
- Answer No there isn't an notify alert on the CM18445.
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionDoes this work with xfinity business plan?
Asked 5 years ago by justin.
- Answer The VTech CM18445 is designed to work on analog, digital or VOIP residential type of service. Thank you for your interest!
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionHi, I have 2, 4 line consoles & 2 phones lines for office. When line 1 is use & line 2 needs to go to vm I can hear Please leave a msg after tone. How can I disable that feature. I cant hear the actual voice msg but I can hear it pick up.
Asked 5 years ago by MmMm.
- Answer On both Console, Main Menu => Line Mode => Line 1 => No Answer. This will disable the answering machine (both Auto-attendant & Mail box). When connecting more than 1 Console to the same telephone lines, it's suggested only enable auto-attendant on one of the Console.
  Answered 5 years ago by VTech Baby Monitors Team
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QuestionHow do I make a conference call with two external parties on this console?
Asked 5 years ago by SW7259.
- Answer The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). There are two ways to establish a conference call. Hold an intercom call After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call. Only one pair of intercom call can be held. 1. Press INTERCOM. Press or to scroll to the desired extension, then MENU/SELECT or /SKIP. The called extension picks up the intercom call. -ORPress the speed dial key assigned with the desired extension number. The called extension picks up the intercom call. 2. Press an available line key to make an outside call. The original intercom call is put on hold. When the external party picks up, you can have a private conversation with that party. 3. Press CONFERENCE at any time to begin the conference call. 4. If necessary, repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached. Hold an outside call or join a call in progress After establishing the first outside call, the party can invite another system extension to join the conference by using intercom. Any system extension can also join a call in progress by pressing the line key which is currently in use to set up a conference. 1. Make or answer an outside call on the console. 2. Press another available line key to make another outside call. The original call is put on hold. When the external party picks up, you can have a private conversation with that party. -ORPress INTERCOM. Press or to scroll to the desired extension, then MENU/SELECT or /SKIP. The called extension picks up the intercom call. -ORAny system extension can press the line key currently in use to create a conference with the console and the external party. If the call privacy of your console is set to On, follow the instructions of To turn call privacy off during a call on page 29 to turn off the setting temporarily. 3. Press CONFERENCE at any time to begin the conference call. 4. If necessary, repeat step 2 (make another outside call) and step 3 above to invite another external party to join the conference until the maximum capacity is reached.
  Answered 5 years ago by VTech Baby Monitors Team
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Questions & Answers

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Q: QuestionCan staff personalize the greetings for their private mailboxes on their individual desk phones...so when customers use the directory and are transferred to the staffs extension, the personal greeting plays and NOT the default private mailbox greeting?

Q: QuestionI have two Vtech portable phones that were plugged into a land line. I just eliminated the land line and need what (?) so one of the phones works without being plugged into the land connection since it is gone now.

Q: QuestionIs the phone compatible with a VOIP system?

Q: QuestionMy office uses a landline. Is this phone compatible? If I'm not mistaken, I can also use a Bluetooth headset. Right?

Q: QuestionCan the phones ring differently for each incoming line?

Q: QuestionPhone rings busy if on line 1 instead of rolling to line 2. How do I change? Thank you.

Q: QuestionCan the person attached to one of the extensions record a personalized voicemail greeting?

Q: QuestionHello, How do you record a greeting on this phone before the actual call reaches the store Not an extension direct message? For example: "Thank you for calling Jo Bistro in West Palm Beach, Florida. Please stay on the line and an associate will be with U"

Q: QuestionHow many wireless phone can we attach to one main phone?

Q: QuestionCan the system's answering system be accessed from other telephones, such as from a home phone during the pandemic.

Q: QuestionHow do I change the voice greeting for cm18445

Q: Questiondoes this phone have conference or 3 way calling

Q: QuestionWe're not able to 'answer' incoming calls. However, we can place an outgoing call. Any insight? FYI, we've contacted CenturyLink and they haven't been able to diagnose the problem. Model# CM18445

Q: Questiontrying to buy a Bluetooth headset and 2 line small business phone system to use with my calling customers on my pc. I need noise cancelling. I tried a VH6210 wireless headset on a vetch 2 line cordless answering phone system model DS6251-2. Won’t work

Q: QuestionCan this phone be used with an On Hold message box? The box needs to plug into the phone.

Q: QuestionI’m trying to make my phone ring longer. I have the vtech 4-line office phone. How would I make the phone ring longer? Right now it only rings once. I have went to auto attendant and it doesn’t give me any options to chose how many rings.

Q: QuestionDoes this system have a "notify alert" that calls a paper to let you know there are messages in the general mailbox?

Q: QuestionDoes this work with xfinity business plan?

Q: QuestionHi, I have 2, 4 line consoles & 2 phones lines for office. When line 1 is use & line 2 needs to go to vm I can hear Please leave a msg after tone. How can I disable that feature. I cant hear the actual voice msg but I can hear it pick up.

Q: QuestionHow do I make a conference call with two external parties on this console?

Most-viewed items

QuestionCan staff personalize the greetings for their private mailboxes on their individual desk phones...so when customers use the directory and are transferred to the staffs extension, the personal greeting plays and NOT the default private mailbox greeting?

QuestionI have two Vtech portable phones that were plugged into a land line. I just eliminated the land line and need what (?) so one of the phones works without being plugged into the land connection since it is gone now.

QuestionIs the phone compatible with a VOIP system?

QuestionMy office uses a landline. Is this phone compatible? If I'm not mistaken, I can also use a Bluetooth headset. Right?

QuestionCan the phones ring differently for each incoming line?

QuestionPhone rings busy if on line 1 instead of rolling to line 2. How do I change? Thank you.

QuestionCan the person attached to one of the extensions record a personalized voicemail greeting?

QuestionHello, How do you record a greeting on this phone before the actual call reaches the store Not an extension direct message? For example: "Thank you for calling Jo Bistro in West Palm Beach, Florida. Please stay on the line and an associate will be with U"

QuestionHow many wireless phone can we attach to one main phone?

QuestionCan the system's answering system be accessed from other telephones, such as from a home phone during the pandemic.

QuestionHow do I change the voice greeting for cm18445

Questiondoes this phone have conference or 3 way calling

QuestionWe're not able to 'answer' incoming calls. However, we can place an outgoing call. Any insight? FYI, we've contacted CenturyLink and they haven't been able to diagnose the problem. Model# CM18445

Questiontrying to buy a Bluetooth headset and 2 line small business phone system to use with my calling customers on my pc. I need noise cancelling. I tried a VH6210 wireless headset on a vetch 2 line cordless answering phone system model DS6251-2. Won’t work

QuestionCan this phone be used with an On Hold message box? The box needs to plug into the phone.

QuestionI’m trying to make my phone ring longer. I have the vtech 4-line office phone. How would I make the phone ring longer? Right now it only rings once. I have went to auto attendant and it doesn’t give me any options to chose how many rings.

QuestionDoes this system have a "notify alert" that calls a paper to let you know there are messages in the general mailbox?

QuestionDoes this work with xfinity business plan?

QuestionHi, I have 2, 4 line consoles & 2 phones lines for office. When line 1 is use & line 2 needs to go to vm I can hear Please leave a msg after tone. How can I disable that feature. I cant hear the actual voice msg but I can hear it pick up.

QuestionHow do I make a conference call with two external parties on this console?