A:AnswerHi - The over the headband part for the cordless headset of the VTech DS6771-3 is available through us. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
A:AnswerHi - We are sorry to hear that you are having issues with the VTech DS6771-3. Make sure that the answering system is on. The light on the ANS ON button on the telephone base will stay on as an indication that the answering machine is on. If this does not help, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays.
Thank you,
-VTech Support
A:AnswerHi - You may consider the VTech CS6919, a telephone system that does not come with a built in answering machine. However, you need to purchase the cordless headset model VTech IS6200 separately.
Thank you,
-VTech Support
A:AnswerMarino - The VTech DS6771-3 can only have a maximum of 5 devices registered to the telephone base. You may consider the model VTech DS6671-3, which is expandable up to 12 devices.
Thank you,
-VTech Support
A:AnswerHi - Yes, the dial keypad on the cordless handsets of the VTech DS6771-3 will light up. Keypad light will turn off after a few minutes of inactivity.
Thank you,
-VTech Support
A:AnswerBren - You can install the VTech DS6771-3 on the same line where your existing phone is connected. They will work as extension phones but features will not be shared.
Thank you,
-VTech Support
A:AnswerHi - We are sorry to hear the VTech DS6771-3 is not working as expected. The 2 cordless handsets and 1 cordless headset that comes with the DS6771-3 are pre-registered to the telephone base. Like many electronic devices, a system reboot may resolve the issue. You can try rebooting your phone system by disconnecting the power from the base then unplugging the batteries on the cordless handset for a minute. Reconnect and test. If the issue still persists, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: DS6771-3.
Thank you!
- VTech Support
A:AnswerHi - The VTech DS6771-3 does not have an option to lock the built in Answering System. If you are referring to a Voicemail subscription from your telephone service provider which is a separate messaging system. You may contact your telephone service provider if you are referring to your Voicemail subscription to get assistance on how to unlock your voicemail messages.
Thank you!
-VTech Support
A:AnswerI think you can press the answer off button on the front of the charging port. My answering machine was on and now is off and this is the only thing I changed.
A:AnswerVickie - We are sorry to hear that your VTech DS6771-3 is not working as expected. Like many electronic devices, a system reboot may resolve the issue. You can try rebooting your phone system by disconnecting the power from the telephone base then unplugging the batteries from the cordless handsets. Wait for a minute then reconnect the phone. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: DS6771-3.
Thank you!
- VTech Support
A:AnswerDarlene - The VTech DS6771-3 does not have the Caller ID announce feature. You may check the models VTech IS8151-3 and VS113-3 which have the feature you are looking for.
Thank you!
- VTech Support
A:AnswerBlanca - The operating range of the VTech DS6771-3 varies and is dependent on the environmental conditions, the time of use and other interference such as walls, doors, and other obstructions. We recommend you place the telephone base in an open location for optimum range and better reception.
Thank you!
- VTech Support
