Questions & Answers

Q: QuestionWhat type of interface does this hard drive use for connectivity?

• A:Answer It uses a USB 3.0 interface for easy connection to devices and is also backward compatible with USB 2.0.

Q: QuestionWhat comes included with this WD easystore hard drive?

• A:Answer This desktop storage drive includes a USB cable and AC adapter.

Q: QuestionIs this external hard drive compatible with both PC and Mac?

• A:Answer Yes, this hard drive is compatible with both PC and Mac, but may require reformatting for macOS.

Q: QuestionWhat is the storage capacity of this WD external hard drive?

• A:Answer This WD easystore external hard drive has a storage capacity of 18TB.

Q: QuestionDoes this hard drive come with backup software?

• A:Answer Yes, it comes with WD Discovery backup software for setting backup schedules.

Q: QuestionHow long is the warranty on this WD easystore hard drive?

• A:Answer This hard drive comes with a two-year limited warranty.

Q: QuestionIs this really 18 gigabytes? I'm hearing stories that it's actually 14 gigabytes.

Asked 4 years ago by Slick.

• A:Answer It has to be smaller than 18 TB. And the bigger the hard drive... the bigger the difference between the size of the drive and useable space. This drive has 16.3 TB of usable space.

  Answered 4 years ago by TCUfrog

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Q: QuestionHow are all these new models sold out yet have no reviews? Have there even been any purchases of these yet? When are they coming back in stock?

Asked 4 years ago by FamilyGuy0395.

• A:Answer Best Buy has a bad habit of listing items that aren't for sale yet, and an even worse habit of listing items that have no concrete release date. That is the case with these drives - They are sold out because they aren't out yet, and we don't know exactly when they'll be out (but should be soon.)

  Answered 4 years ago by Zero

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Q: QuestionIf this item disassembling / shucking, what's inside bare naked hard disk model & information?? Thank you.

Asked 4 years ago by BongBongCong.

• A:Answer I got a WD180EMFZ in mine. Also showing up as a Ultrastar DC HC550 per the R/N. Running at 5400 RPM according to hdtune.

  Answered 4 years ago by ruderthanyou

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Q: QuestionCan this hard drive be set on it's side...instead of it standing upright... Thanks in advance,,,

Asked 3 years ago by Robin.

• A:Answer Yes it can. Vertical or horizontal, it doesn’t matter, but if you do lay it on it’s side you should get some stick on rubber feet/pads to minimize vibration and noise. And never move a drive while it’s in use, you can damage the drive and lose data.

  Answered 3 years ago by HangryLikeTheWolf

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Q: QuestionCan 18 TB work on Windows 7 / Linux 64 Bit? WD - easystore 18TB External USB 3.0 Hard Drive - Black, Model: WDBAMA0180HBK-NESN Yes or No? If not sure, please explain to me to know. I need to store a lot of PC games on 18 TB.

Asked 2 years ago by warrior86.

• A:Answer Yes, this is compatible with Windows 7. Just plug n play.

  Answered 2 years ago by RatKillerVerified Purchase

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Q: QuestionWhere can I get the user manual? also, is there a support site for this drive? Thanks

Asked 1 year ago by tony77.

• A:Answer https://files.bbystatic.com/j8ndmLfC%2BFM%2BLN2C5ON0uQ%3D%3D/1CC5C43E-CE93-48AC-A9E8-75B0317E13EE.pdf https://www.westerndigital.com/products/portable-drives/wd-easystore-desktop-usb-3-0-hdd?sku=WDBAMA0180HBK-NESN

  Answered 1 year ago by BackerSupplyVerified Purchase

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Q: QuestionDoes the led light on the front of the external drive housing indicate disk activity?

Asked 1 year ago by prof2000.

• A:Answer No. It tells you whether the drive is on or off, in-use or idle. But it is not specific to high vs. low activity on the drive itself.

  Answered 1 year ago by JoeMamaVerified Purchase

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Q: QuestionHow long is the usb cable for this external drive?

Asked 1 year ago by prof2000.

• A:Answer maybe a little over five feet. it will get the job done, but it's only mediocre quality.

  Answered 1 year ago by JoeMamaVerified Purchase

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Q: Questionhello, is the power brick 110 up to 240v?

Asked 1 year ago by nightcap.

• A:Answer Hello, Please refer to the following specifications for AC adapter 12 Volts 1.5 Amps, 18 Watts. We would like to inform you that the adapter should work with the mentioned voltage. However, we recommend always connecting it directly to the wall socket instead of the power strip -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan this backup hard drive be hooked up to two computers at the same time on the same network?

Asked 4 years ago by SpartyGirl.

• A:Answer I am assuming an external drive is being discussed. (I only see the question, not what drive the question is for.) What I do is connect it via USB3 to one PC. Then share the drive (either the entire drive, or individual directories) on that PC. Then it can be seen by other PCs on the LAN. (Assuming Network in Explorer is showing the share, not a given in Windows 10. Might be forced to manually use Map network drive.) I use Macrium Reflect Free to backup my PCs. I point the backup destination to a directory on the shared drive (\\shared directory name). Macrium Free cannot "browse" to a network location, so I copy that location and paste it into a text file on the pen drive I use to boot Macrium. Then I copy/paste from the text file (instead of typing it in) when starting the backup. Obviously both PCs (the one being backed up and the one where the backup drive is connected) need to be running. If you mean physically connecting the drive via USB to two computers at the same time, via USB hub or otherwise, not possible. I wanted to do something similar with a non-disk device (A/V mixer) and learned it wasn't possible. Another option is a NAS (Network Attached Storage). People "shuck" external drives to put into a NAS. I don't shuck and don't own a NAS, but I think some also have USB3 ports on them. I don't know how that works exactly. Then the backup destination would be the NAS on the LAN without needing a second PC.

  Answered 4 years ago by TachMN

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Q: QuestionHow many usb ports

Asked 1 year ago by Pcsr.

• A:Answer 1 - for connectivity to the host machine. No extra ports. It is a USB 3.0 Micro-B

  Answered 1 year ago by keenoidVerified Purchase

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Q: QuestionWill this HDD work with Synology NAS?

Asked 1 year ago by tnt123.

• A:Answer I was able to directly plug mine in and back up my Synology NAS using Hyper Backup. It worked perfectly.

  Answered 1 year ago by KimClune

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Q: QuestionCan the drives be daisy chained ?

Asked 1 year ago by Wildbill.

• A:Answer No. It doesn't contain an internal USB hub.

  Answered 1 year ago by treadloveVerified Purchase

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Q: QuestionDoes this drive spin down when the computer it is connected to is turned off?

Asked 1 week ago by prof2000.

• A:Answer Hi prof2000, Yes, WD Easystore Desktop external hard drive will spin down when the computer they're connected to is turned off.

  Answered 1 week ago by Western Digital Team

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