Questions & Answers

Q: QuestionI just bought this does the unit have to be plug in all the time or will it run off the computer for power

Asked 7 years ago by mnaalex.

• A:Answer No. Since the HDD inside is a desktop hard drive, the computer can't supply the power needed.

  Answered 7 years ago by Gambit624

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Q: QuestionI am trying to connect my My Book 8TB to my Netgear Nighthawk x10 router to use as a Plex Media Server. After a number of discussions, I reformatted to NFTS first and then added my media as MP4. Anyone have success?

Asked 7 years ago by jay.

• A:Answer Ummm... Why not connect it to a desktop and have Plex server running in the background? That's what I did; its easy to set up and it works just fine. And I have a variety of media; AVI, MKV, MP4, audio files and photos. Good luck.

  Answered 7 years ago by KimberzWolf

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Q: QuestionDoes this work with USB 2.0? Thank you.

Asked 8 years ago by TBbite.

• A:Answer yes

  Answered 8 years ago by vladalxVerified Purchase

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Q: QuestionTiVo still recommends the 1TB model, which apparently is obsolete, and was always too small. Will this connect and work as a TiVo extension, the same way that one did?

Asked 8 years ago by TiVomavin.

• A:Answer Mine needed to be eSATA to work. This model only has USB.

  Answered 8 years ago by AcadielVerified Purchase

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Q: QuestionI was wondering about the new versions of Western Digital my book hard drives. I'm using Windows Vista OS and have several of the older version WD my book drives which work fine with Vista. So my question is are these new drives compatible with Vista?

Asked 9 years ago by Bumblebee.

• A:Answer This product is compatible with Windows Vista.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionWill I be able to back up my iPhone 14 pro max and my 25 ultra? Also my iPad and PC?

Asked 3 weeks ago by Esto.

This question was asked about the related product: WD - My Book 8TB External USB 3.0 Hard Drive - Black

• A:Answer Hi, Please be informed that WD My Book External Portable Hard Drive is a plug and play device which designed for Windows and Mac operating system. We have not tested the drive on mobile devices or an iPhone. Therefore, we recommend you to move the data from phone to computer or vice versa using your computer. For more information about the drive, please refer to the link: https://www.westerndigital.com/en-in/products/external-drives/wd-my-book-usb-3-0-hdd?sku=WDBBGB0040HBK-BESN

  Answered 3 weeks ago by Western Digital Team

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Q: QuestionWill it do automatic backups

Asked 2 months ago by Anonymous.

This question was asked about the related product: WD - My Book 8TB External USB 3.0 Hard Drive - Black

• A:Answer Hello, Please be informed that WD My Book External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You could use Acronis True Image for Western Digital on Windows and Mac operating system for automatic backup. You could refer to the link mentioned for using Acronis : https://support en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis If you are facing any issue, please contact us at https://support-en.wd.com/app/ask/session/ the customer support team will contact you as soon as possible.

  Answered 2 months ago by Western Digital Team

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Q: QuestionDoes the drive need to be plugged to power at all times? Is this HDD or SSD?

Asked 3 months ago by Cat.

This question was asked about the related product: WD - My Book 8TB External USB 3.0 Hard Drive - Black

• A:Answer Hello, The WD My Book is an HDD-based external drive and it does require external power to operate. It doesn't need to stay plugged in all the time, only when you are using it or accessing your data. You can safely unplug it after properly ejecting it from your computer.

  Answered 3 months ago by Western Digital Team

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Q: QuestionWill this work directly with a Brother ADS 1700w scanner

Asked 2 years ago by Duke.

Q: QuestionWill this work with a macbook pro M1 Ultra Max from 2021 OS Ventura 13.0.1?

Asked 2 years ago by michaelmissile.

Q: Questioncan i use this to connect and access my videos and pics on my samsung tv?

Asked 2 years ago by Anonymous.

• A:Answer I've never tried it, honestly, but I dont see why you wouldn't. It would depend on what it's formatted as though, check the TV support page and see if the TV supports NTFS or ExFat (if ExFat is supported thats the better option for large video files)

  Answered 2 years ago by skatesVerified Purchase

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Q: QuestionThe device falls asleep after roughly 30 seconds of being inactive and then takes another 30 seconds to wake back up. Is there a way to make it stay awake longer? This impacts my ability to interact with it frequently.

Asked 2 years ago by Anonymous.

• A:Answer There is, if you install the Western Digital Drive Utilities software, it has the option to adjust its sleep time. I will attach screenshots, forgive the crude arrows, I made them quickly

  Answered 2 years ago by skatesVerified Purchase

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Q: QuestionWill it work for ps5 games

Asked 3 years ago by Anonymous.

• A:Answer Yes it will! It is what I use with my PS5 collection!

  Answered 3 years ago by lxlNarakulxl

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Q: QuestionDoes it come with two 4TB drives or a single 8TB drive?

Asked 3 years ago by Nawat.

• A:Answer Just a single 8tb drive

  Answered 3 years ago by NujackVerified Purchase

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Q: QuestionDoes the WD My Book 8TB External drive works on a server running Windows 2016?

Asked 3 years ago by Mike.

• A:Answer Hello Mike, We would like to inform you that we are tested the device with windows and mac operating system. We recommend you to please check with your host device vendor for more compatibility info. For more information please refer to the user manual of the device: http://products.wdc.com/library/AAG/ENG/4078-705157.pdf.-Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionWhere do I buy another USB cord for this.

Asked 3 years ago by Gypsy.

• A:Answer Google- “USB 3.0 Data Cable Cord WD My Book External Hard Drive”

  Answered 3 years ago by NujackVerified Purchase

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Q: QuestionI have a DVR with a lot of recordings on a Hesiense Smart TV. I will be adding more. Is this the external hard drive for me? If this is not the right one please advise on the correct one to get. Thank you fir your time

Asked 3 years ago by Anjeleyze.

• A:Answer Hello, Please be informed that the WD My Book drive is a plug 'n' play device tested & designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host device vendor support to check whether the drive will support. For more information about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf .Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: Questioncan i hook up through ext. usb hub for 2 computers

Asked 3 years ago by babbs.

• A:Answer Hello Babbs, Based on your concern we never recommend you to use the USB hubs or extensions. For more information about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionAlright so i bought this about like in 2020 maybe earlier 2021 and Recently i went over to my granny's and I was able to use it perfectly fine after unplugging it(i use it with my Pc with all my steam games and other stuff) Then it stopped working what do

Asked 4 years ago by Chewiestbike745.

• A:Answer Hello Chewiestbike745, WD My Book External is behaving abnormally there could be several possible reasons .We would recommend you to perform a health test on the drive .Please follow the link to test the drive :https://downloads.wdc.com/wdapp/WDDriveUtilitiesSetup_for_web_2.0.0.76.zip .If you see any inconclusive results, please replace your drive if it is in warranty. Please refer the mentioned link for RMA:https://support-en.wd.com/app/answers/detail/a_id/10336/kw/rma Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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