Questions & Answers

Q: QuestionWill this devices be compatible and useable on 3 different pc each with different window op systems 7, 7 pro and 10?

Asked 4 years ago by Mac.

• A:Answer Yes it will make with all windows from windows 7 up

  Answered 4 years ago by JoseVerified Purchase

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Q: QuestionCan I daisy chain this (WD Mybook 8tb) with A WD Easystore 8tb? If yes, what should I use to attach them? Neither has an extra usb spot. Thanks so much!!

Asked 4 years ago by Katie.

• A:Answer Hello Katie,Please be informed that these drives are not designed for the daisy chain feature on the drives.We would suggest you to use the drive through the USB ports.For more information on the drive, refer to the link: https://products.wdc.com/library/AAG/ENG/4178-707230.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill this work on a Xbox series x

Asked 4 years ago by Briman54.

• A:Answer Hi Briman54, Please be informed that the WD My Book drive is a plug 'n' play device tested & designed for Windows and Mac computers. The drive comes with the USB 3.0 and 2.0 Interface. This is an external device to store/backup data. To use with Xbox, we suggest you to check out our WD Black Drives for Xbox: https://shop.westerndigital.com/c/wd-black -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill this work for PlayStation five

Asked 4 years ago by King.

• A:Answer Yes it will but you can only install ps4 games and apps on it

  Answered 4 years ago by JoseVerified Purchase

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Q: QuestionI want this for our government business to store old files. If once these files are in there can anyone access them from their computers or laptops? Or is that a program through Microsoft Business Standard?

Asked 4 years ago by MACSTANG.

• A:Answer Hi MACSTANG, Please be informed that the My Book hard drive is trusted desktop storage designed to complement your personal style with a massive amount of space to store your photos, videos, music and documents. Equipped with password protection and perfectly paired with WD Backup for PC or Apple Time Machine for Mac, My Book desktop storage helps keep your files safe.. For more information about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionIt's unheard of in my favorite electronics store BestBuy! ... What happened to My Book with password from 10TB to 18TB ?, I've been waiting for them. Won't they sell them more? Thanks in advance for your reply.

Asked 4 years ago by Gilbertroniks.

Q: QuestionWhat drives can be protected with a password?

Asked 4 years ago by Protection.

• A:Answer Hi Protection, Please be informed that the WD My Book drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. More information on the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf. Further information about drives and offers you can contact our online store support by visiting the link: https://shop.westerndigital.com/ -Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill this work with a 3.1 interface cable?

Asked 4 years ago by Geary.

• A:Answer Hi Geary, Please be informed that the WD My Book drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. The drive comes with the US 3.0 and 2.0 Interface. For more information about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionDoes this drive (WD - My Book 8TB WDBBGB0080HBK-NESN) have a physical on/off power switch so it can be easily depowered when not in use?

Asked 5 years ago by DGMAX.

• A:Answer It does NOT.

  Answered 5 years ago by Emag

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Q: QuestionCan I use this to store then later retrieve videos from my iPhone wirelessly?

Asked 5 years ago by KSmith.

• A:Answer Hi KSmith, The WD My Book external hard drive is designed to be used with Windows and Mac computers. To know more about the drive features please refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707230.pdf. The drive uses an external power adapter and USB 3.0 cable to connect to the computer. You can checkout our range of drive with wireless technology on: https://shop.westerndigital.com/ -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionCAN THE BE USED ON AN T.V. ??

Asked 5 years ago by SANDPIPER.

• A:Answer Hi SANDPIPER, Please be informed that the WD Easystore drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To check the compatibility we recommend you to please contact your device manufacturer. To know more about the drive refer to the link- http://products.wdc.com/library/UM/ENG/4779-705169.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: Questionwill this product work on dish network

Asked 5 years ago by gogo.

• A:Answer Hi gogo, The WD My Book external hard drive is designed to be used with Windows and Mac computers. To know more about the drive features please refer to the link: http://products.wdc.com/library/?id=1533&type=49&cn=4178-707230&lang=en. To get the information about the drive compatibility with any specific device, we suggest you to contact the specific device manufacturer. - Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionThis drive use 12 v power. In case I want to buy back this drive to my country which has 220 v electricity. Do I need to buy a new power adaptor?

Asked 5 years ago by Arkito.

• A:Answer The adapter that comes with it is rated 100-240 VAC 50-60Hz input and has a non-polarized U.S. spade plug. I'd say all you need is a physical adapter for the different plug needed for your country.

  Answered 5 years ago by Emag

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Q: QuestionI purchased a WD My Book 8TB External USB 3.0 Hard Drive (WDBBG...) and I am having problems activating the bonus features 1 year free WD2GO cloud storage and FileRecovery software. How do I activate these bonus features?

Asked 5 years ago by Anonymous.

• A:Answer Hi, This information can be better provided via call. Please contact us (https://t.co/A4CnCZLf4F), and we'd be happy to help.

  Answered 5 years ago by Western Digital Team

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Q: QuestionHello, what is the difference between the book vs element? Will it be easy to set up with the software?is it compatible with android note 9 or I need to format? Is 8Tb more than enough for doc, videos, pic, then the 10tb and does it offer faster speed?

Asked 5 years ago by Sun123.

• A:Answer MyBook is designed for backups so is separately powered and more reliable, Element is designed for portability, so is smaller and lighter. The WD backup software is downloaded separately from WD website and easy to use, but limited in functionality. My drive was formatted exFAT from the factory, exFAT is supported by Android but you will need an adapter to connect to the phone directly (MyBook cable does not come with a USB C connector). I would not recommend the MyBook for use with phone or tablet because the drive has to also be plugged into the wall for power. In the year 2021, 8TB is enough for most home users unless you are storing large archives of high definition video.

  Answered 5 years ago by Sean

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Q: QuestionCan this be used to backup to time machine as well as backup to a windows computer? I understand I can use it under both OS since the drive is formatted as ExFAT. But would this have to be reformatted to be used for time machine?

Asked 5 years ago by Katelyn.

• A:Answer Hi Katelyn, Please know Time Machine can't back up to an iOS device or disk formatted for Windows. And if your disk uses the Master Boot Record (MBR) partition scheme, some of its partitions might not be available for use with Time Machine. For more information please refer to the link given below. https://support-en.wd.com/app/answers/detail/a_id/18952 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: Questioncan you drag and drop

Asked 5 years ago by Anonymous.

• A:Answer Yes, on Windows 10 the drive will appear as a hard drive on "This PC" and you can drop files onto it with Windows Explorer.

  Answered 5 years ago by Sean

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Q: Questioncan this hard drive be formatted for use for multiple devices simultaneously, such as extended storage for ps4 and a backup for imac?

Asked 5 years ago by Rich.

• A:Answer Hi Rich, The My Book external drive can be connected to PS4 as external storage. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it work with PS4. Please refer to the link mentioned below for more information. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this compatible with a DISH Hopper with Sling to use to move stored TV programming from the Hopper to the My Book?

Asked 5 years ago by CAB.

• A:Answer Hi CAB, Thanks for showing your interest in WD My Book drive. Please know we have tested this drive on Windows and MacOS. For more information you can refer to this link. https://shop.westerndigital.com/en-us/products/external-drives/wd-my-book-usb-3-0-hdd Need Help? Please see our “ Contact Us” page for information

  Answered 5 years ago by Western Digital Team

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