Questions & Answers

Q: QuestionDoes this hard drive have automatic backup software?

• A:Answer Yes, this hard drive has automatic backup software.

Q: QuestionWhat kind of warranty does this portable storage have?

• A:Answer This portable storage has a three-year limited warranty.

Q: QuestionDoes this hard drive have backup software?

• A:Answer Yes, this hard drive comes equipped with backup software that can be set to run automatically.

Q: QuestionIs the data on this hard drive encrypted?

• A:Answer Yes, the data on this hard drive is encrypted with 256-bit AES hardware encryption.

Q: QuestionCan I use this hard drive with a USB 2.0 port?

• A:Answer Yes, this hard drive is backward compatible with USB 2.0 for simple connection to your computer.

Q: QuestionDoes this hard drive offer password protection?

• A:Answer Yes, this hard drive offers password protection as a security feature.

Q: QuestionWill this back up work with a MacBook Pro

Asked 6 years ago by WannaKnow.

• A:Answer Yes, it works with MacBook Pro.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs this external hard drive compatible with any video game consoles?

Asked 6 years ago by Webslinger90.

• A:Answer I use it with an Xbox one s. Works great.

  Answered 6 years ago by Gregor

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Q: QuestionWill this back up photos and Family Tree Maker from laptop and PC? Does it come with instructions about how to format it or anything that is needed to be able to back up items? Will I need any special cables for the PC?

Asked 5 years ago by WendyF.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer It comes with a cable that you just plug into your USB port. You will be able to move or copy anything to it that you can download or that is sitting on your PC. No software setup required. Just plug in, make sure you locate where the drive is (on my laptop, my hard drive is C:\ and this devices comes up as E:\ so I make sure anything I save or move or copy to this external hard drive is on E:\). From there, you can create your own file folders such as: E:\Photos of Canada Trip

  Answered 5 years ago by LWoo

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Q: QuestionIS THERE A CONVERSION CABLE INCLUDED TO CONNECT TO MY IPAD PRO? IT DOES NOT HAVE A USB INPUT ON THE IPAD

Asked 5 years ago by Anonymous.

• A:Answer No it only comes with a USB input

  Answered 5 years ago by jo8923Verified Purchase

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Q: QuestionDoes the software do a good full system backup? My last Passport did it for awhile then the software stopped doing it. I could copy other files. What is the version of the software? Thanks in advance!

Asked 5 years ago by DebPeace.

• A:Answer Back up drives should usually be twice the size of the drive you’re backing up. You want to be able to store at least two backs ups on the drive. So yes, it will do back ups provided it is large enough to accommodate your drive.

  Answered 5 years ago by BeatinVerified Purchase

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Q: QuestionThe specs don't say it's backwards compatible with Windows 7. I need to backup my old PC (Windows 7) before purchasing a Windows 10. Will this back up my Windows 7 pc?

Asked 6 years ago by Audi74.

• A:Answer The WD My Passport 2TB external drive is compatible with both Windows and Mac OS(s) Windows: 7, 8, 8.1 and 10 MAC: Mavericks, Yosemite, El Capitan and Sierra The WD Passport 2TB external drive back up software is only compatible with Windows: 7, 8, 8.1 and 10 So you should be ok

  Answered 6 years ago by Spin2FlyVerified Purchase

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Q: QuestionWill this work with my desktop which has 2.0 USB?

Asked 6 years ago by Anonymous.

• A:Answer Yes it is backwards compatible from 3.0 to 2.0.

  Answered 6 years ago by Raleigh245

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Q: QuestionDoes this come with the USB cable required to connect it to the computer? I've read elsewhere that all WD external hard drives come with the cable, but it isn't mentioned in "what's included" for this item.

Asked 6 years ago by Jayman.

• A:Answer Yes, it comes with the connecting USB cable.

  Answered 6 years ago by ejudiths

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Q: QuestionOnce I use my passport back up and then if I back it up in a month again will it start where I left off or will it back everything in my computer again or do you have to delete before using back up again

Asked 6 years ago by Margie.

• A:Answer If you are using the WD Backup software, it will only backup what has changed since the last backup. If it did not complete the prior backup, it will pick up where it left off.

  Answered 5 years ago by mattjanet

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Q: QuestionHow long does it take to install Western Digital Software for Windows. Time for a cup of tea or do I need to let it do it all night long?

Asked 4 years ago by Jean.

• A:Answer I was caught by surprise i had to install wd app before being able to use the hard drive.. The installation seemed stuck at18% for about 10mins now.. Forcing people to downliad app before using the device is really unethical especially the device is and box is similar to the previous ones i bought which could be used just by plug in.. I hope the ceo and the team who did this is sacked for this.... Its jyst unethical and not customer orientated.. Users should be given a choice for wanting to use the app or not..

  Answered 1 year ago by Nonowd

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Q: QuestionI am running Mac OS Catalina and I connect a windows 10 formatted WD External 2TB, and I am not able to see the Drive nor to mount the Drive. Is it compatible with Mac OS Catalina? Do I need to install a driver for Mac OS???? Regards

Asked 5 years ago by DionF.

• A:Answer So if youe use it with MacOS you need to format the drive to a Mac Compatible format. Open up Finder, under your applications folder there should be a folder called "Utilities". Within that folder you are looking for the application called "Disk Utility". Once you open the application you should see your new drive on the sidebar on the left. Select it, then select "Erase" which is found on the top part of the screen. You will be prompted with a small window where you can change the name of your drive so it is easier to identify so I suggest you rename it. You will also be asked what format you want to use for which I usually use APFS unless you would like to use the drive with a windows machine as well in which case I recommend setting it to ExFat. Once you click erase your computer will take care of the rest and when it's done you should see the drive appear on your desktop. Hope this helps

  Answered 5 years ago by PieroZVerified Purchase

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Q: QuestionDoes this external drive require an internet connection in order to copy shows from my DVR?

Asked 6 years ago by Will.

• A:Answer Shouldn't... you're dvr has the connection, you're just moving data from the DVR....

  Answered 6 years ago by MHWA

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Q: QuestionWill this work with Mac Pro

Asked 6 years ago by Curious.

• A:Answer Yes, it will work with Mac Pro.

  Answered 6 years ago by CommunityAnswer

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