Questions & Answers

Name: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue
Brand: WD
SKU: 6356885
Price: 72.99 USD
Rating: 4.7 (843 reviews)

WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

Model:: WDBYVG0020BBL-WESN; |
SKU:: 6356885

User rating, 4.7 out of 5 stars with 843 reviews.

Highly rated by customers for:

Clearance

Show only Answered Questions

Page Showing 1-20 of 26 questions

Ask a Question

QuestionCan I back up photos from Mac book then back up photos from pc windows 10 or will it be formatted to what ever I plug in first? Thx
Asked 4 years ago by VVvvbbbb.
- Answer Hi VVvvbbbb, Please be informed that the WD My Passport external portable drive comes preformatted in NTFS format for Windows OS, However, you can reformat the drive with macOS supported HFS+J file system or both macOS and Windows supported exFAT file system by using this link: "Reformatting Required for Mac OS Compatibility" https://support-en.wd.com/app/answers/detail/a_id/3879 -Need Help? Please see our "'Contact Us" page for information.
  Answered 4 years ago by Western Digital Team
  Answer this question
QuestionI have a MacBook Air, Monterey. Would this be capable with time machine?
Asked 2 years ago by Lauren.
- Answer Hello Lauren, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.
  Answered 2 years ago by Western Digital Team
  Answer this question
QuestionIs this compatible with iMacs as well? Without having to do any reconfiguration?
Asked 3 years ago by BBWeHo.
- Answer Yes, Western Digital is compatible with both Android and Mac.
  Answered 3 years ago by Grammy0702
  Answer this question
Questioncan you password protect the drive ?
Asked 3 years ago by Harshad.
- Answer Hello Harshad, Please be informed that the WD My Passport drive is a device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 . To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.
  Answered 3 years ago by Western Digital Team
  Answer this question
QuestionCompatible with Tablo quad?
Asked 3 years ago by Anonymous.
- Answer I am using it on a Tablo dual channel with no issuses.
  Answered 3 years ago by Frankjh
  Answer this question
QuestionI bought a 2 terabyte WD passport . All I want to do is select files to transfer to the external storage. I do not want to download the wd software. Just want to transfer files like using a flash drive. How do I do that?
Asked 3 years ago by Kev.
- Answer Just plug it in and use it. I never have downloaded their software to use.
  Answered 3 years ago by MikeCane
  Answer this question
QuestionWhy is the black one more expensive than the red or blue??
Asked 3 years ago by Curious.
- Answer Just because of demand. There is absolutely no difference. Bad company practices.
  Answered 3 years ago by Reviewer
  Answer this question
QuestionDoes this work for ps4
Asked 4 years ago by Gilly.
- Answer Yes it does. I had it hooked up to my ps4 before and now it’s on my ps5.
  Answered 3 years ago by Reviewer
  Answer this question
QuestionI connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?
Asked 4 years ago by SuSu.
- Answer Little late I know... but.. if you are able to actually SEE the drive, you should be able to Reformat it to be compatible. IF you can see the drive, right click on it. Scroll to Format, set it for NTFS and you SHOULD be good to go. IF that doesn't work, Contact the manufacturer, it's under warranty thru them for at least 2 years.
  Answered 2 years ago by TSRDMR
  Answer this question
QuestionAre you able to password protect this hard drive?
Asked 4 years ago by Anonymous.
- Answer Yes. You can password protect the drive.
  Answered 4 years ago by PassportHD
  Answer this question
QuestionCan you use this with two different computers instead of buying two backup drives
Asked 4 years ago by jcrc.
- Answer Yes, you can use the Passport with more than one computer.
  Answered 4 years ago by Sleek
  Answer this question
Questioncan I store all my music from my windows media player and down load music from a usb flash drive and SD card then to download to a mp3
Asked 5 years ago by jack.
- Answer I was told it can be transferred from a usb, but I don’t no about a SD.
  Answered 4 years ago by passport
  Answer this question
QuestionI already have MyPassport installed on my laptop windows 10. If I plug another MyPassport in, will the app manager software be the same for both drives or will it install another app manager for the second one?
Asked 5 years ago by joy.
- Answer Hi joy, WD My Passport drive is a plug and play device. You can use two drives with your PC and both will be separately visible on the file explorer. Need Help? Please see our "'Contact Us" page for information.
  Answered 5 years ago by Western Digital Team
  Answer this question
QuestionDoes this work with a Mac (ios 10.14.6)?
Asked 5 years ago by JK.
- Answer I currently don't have a Mac but in the past I had to reformat external drives to make them compatible for it. The box says to download NTFS driver to read.write on mac OS
  Answered 5 years ago by Anonymous
  Answer this question
QuestionHow can I get this to work for my Mac? When I plug in the drive into my Mac or my PC the drive doesn't show up at all for either computer.
Asked 5 years ago by Anonymous.
- Answer Hi, We're sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time for providing the review. Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more. "Setting up and using WD Security and WD Drive Utilities": https://support-en.wd.com/app/answers/detail/a_id/13880 "Windows or macOS Cannot Find My Drive": https://support-en.wd.com/app/answers/detail/a_id/12455 "Reformatting Required for Mac OS Compatibility" https://support-en.wd.com/app/answers/detail/a_id/3879 If the test is inconclusive and the drive is under warranty, you can replace the drive by creating RMA with Western Digital. To know the steps to create an RMA, you can refer to the WD support page. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information
  Answered 5 years ago by Western Digital Team
  Answer this question
QuestionWill this work with macbook Air? I believe i hve the catalina or mojave.
Asked 5 years ago by Tatu.
- Answer Yep, just fine. I have a 4tb one I used with my Mac.
  Answered 5 years ago by tgolf4fun
  Answer this question
QuestionWhat does "with hardware encryption" tell me?
Asked 5 years ago by Buzz.
- Answer You can password protect the drive. Data is protected/encrypted unless the drive is unlocked with password.
  Answered 5 years ago by Adam
  Answer this question
Questionwill this work on ps4
Asked 5 years ago by dk.
- Answer Yes, it will work with PS4.
  Answered 5 years ago by CommunityAnswer
  Answer this question
QuestionI've read previous responses about MAC compatibility, however, if this is latest WD MY PASSPORT, does it work for MacBook Air w/Retina display 2019 with latest software update, Catalina?
Asked 5 years ago by Augusta.
- Answer Yes, just reformat it using Disk Utility.
  Answered 5 years ago by Glenn
  Answer this question
Questionwill this work on the new dish hopper 3 ?
Asked 5 years ago by Rick.
- Answer Yes, this is what I got it for. Just have to reformat it to the Dish system but the Hopper does that for you when you plug it in.
  Answered 5 years ago by Wolfgong
  Answer this question

Showing 1-20 of 26 questions

Questions & Answers

WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

Q: QuestionCan I back up photos from Mac book then back up photos from pc windows 10 or will it be formatted to what ever I plug in first? Thx

Q: QuestionI have a MacBook Air, Monterey. Would this be capable with time machine?

Q: QuestionIs this compatible with iMacs as well? Without having to do any reconfiguration?

Q: Questioncan you password protect the drive ?

Q: QuestionCompatible with Tablo quad?

Q: QuestionI bought a 2 terabyte WD passport . All I want to do is select files to transfer to the external storage. I do not want to download the wd software. Just want to transfer files like using a flash drive. How do I do that?

Q: QuestionWhy is the black one more expensive than the red or blue??

Q: QuestionDoes this work for ps4

Q: QuestionI connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?

Q: QuestionAre you able to password protect this hard drive?

Q: QuestionCan you use this with two different computers instead of buying two backup drives

Q: Questioncan I store all my music from my windows media player and down load music from a usb flash drive and SD card then to download to a mp3

Q: QuestionI already have MyPassport installed on my laptop windows 10. If I plug another MyPassport in, will the app manager software be the same for both drives or will it install another app manager for the second one?

Q: QuestionDoes this work with a Mac (ios 10.14.6)?

Q: QuestionHow can I get this to work for my Mac? When I plug in the drive into my Mac or my PC the drive doesn't show up at all for either computer.

Q: QuestionWill this work with macbook Air? I believe i hve the catalina or mojave.

Q: QuestionWhat does "with hardware encryption" tell me?

Q: Questionwill this work on ps4

Q: QuestionI've read previous responses about MAC compatibility, however, if this is latest WD MY PASSPORT, does it work for MacBook Air w/Retina display 2019 with latest software update, Catalina?

Q: Questionwill this work on the new dish hopper 3 ?

Best-selling external hard drives

QuestionCan I back up photos from Mac book then back up photos from pc windows 10 or will it be formatted to what ever I plug in first? Thx

QuestionI have a MacBook Air, Monterey. Would this be capable with time machine?

QuestionIs this compatible with iMacs as well? Without having to do any reconfiguration?

Questioncan you password protect the drive ?

QuestionCompatible with Tablo quad?

QuestionI bought a 2 terabyte WD passport . All I want to do is select files to transfer to the external storage. I do not want to download the wd software. Just want to transfer files like using a flash drive. How do I do that?

QuestionWhy is the black one more expensive than the red or blue??

QuestionDoes this work for ps4

QuestionI connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?

QuestionAre you able to password protect this hard drive?

QuestionCan you use this with two different computers instead of buying two backup drives

Questioncan I store all my music from my windows media player and down load music from a usb flash drive and SD card then to download to a mp3

QuestionI already have MyPassport installed on my laptop windows 10. If I plug another MyPassport in, will the app manager software be the same for both drives or will it install another app manager for the second one?

QuestionDoes this work with a Mac (ios 10.14.6)?

QuestionHow can I get this to work for my Mac? When I plug in the drive into my Mac or my PC the drive doesn't show up at all for either computer.

QuestionWill this work with macbook Air? I believe i hve the catalina or mojave.

QuestionWhat does "with hardware encryption" tell me?

Questionwill this work on ps4

QuestionI've read previous responses about MAC compatibility, however, if this is latest WD MY PASSPORT, does it work for MacBook Air w/Retina display 2019 with latest software update, Catalina?

Questionwill this work on the new dish hopper 3 ?