Questions & Answers

Name: WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black
Brand: WD
SKU: 6380848
Price: 139.99 USD
Availability: InStock
Rating: 4.7 (2807 reviews)

WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black

Model:: WDBPKJ0050BBK-WESN; |
SKU:: 6380848

User rating, 4.7 out of 5 stars with 2807 reviews.

Highly rated by customers for:

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Page Showing 101-120 of 131 questions

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QuestionCan this be used with an Xbox One S for game storage?
Asked 5 years ago by FearHav0k69.
- Answer Yes. I works on mine.
  Answered 5 years ago by d4rkc4rny
  Answer this question
QuestionThis product stopped working one day and started clicking after being plugged in. I want to know what the warranty on this is and if it is damaged on unusable. The product won't show on PlayStation 4 and my Windows 10 says it is malfunctioning. Plz help!
Asked 5 years ago by John.
- Answer When hard drives fail, sometimes they make a clicking noise (the moving parts inside) , sometimes not. If it's on your ps4, it's highly unlikely the information is retrievable. The format ps4 uses doesn't work on a windows machine. So trying to recover the games would be a losing effort. Your gonna have to redo your games either on your system drive or get another external drive and redo the game downloads. Sorry man. It happens to the best of us...
  Answered 5 years ago by MusicLover911
  Answer this question
QuestionWILL THIS DRIVE WORK FOR BACKING UP OLDER COMPUTERS THAT ARE RUNNING ON WINDOWS XP AND WINDOWS VISTA? CAN THEY BE REFORMATTED FOR THOSE OPERATING SYSTEMS. If formatted for those systems, if that is possible, can they also be used to back up Windows 7 ?
Asked 5 years ago by Jokawa.
- Answer Yes to all - just need a working USB 2.x or 3.x port
  Answered 5 years ago by jojo
  Answer this question
QuestionIs this USB-C to USB-A type connection?
Asked 5 years ago by Tony.
- Answer It's a USB A to Micro-B connection.
  Answered 5 years ago by Todd
  Answer this question
QuestionIs this External Hard Drive Backup including with USB-C cable?
Asked 2 years ago by Tim1Socal.
- Answer No
  Answered 2 years ago by IvanM
  Answer this question
QuestionIs the USB Cable A or C? How long is the cable?
Asked 2 years ago by Roze.
- Answer Micro usb and USB -C
  Answered 2 years ago by DOOK29
  Answer this question
QuestionClarifying my problem: this drive is brand new, it's health should not be an issue. My Win10 computer does not recognize the drive when I plug it into a USB port. The drive does not show when I go into Settings_Storage. Help!
Asked 3 years ago by Mike.
- Answer You've probably already checked this but I had the same problem until I figured out the connection wasn't made because I didn't push the USB in far enough.
  Answered 3 years ago by Anonymous
  Answer this question
QuestionI have a Windows 10 64bit pc, with both USB 3.0 and 2.0. It will not recognize this 5TB drive. Any help would be appreciated.
Asked 3 years ago by Mike.
- Answer Have you look into your systems device manager, and assigned a drive letter. This has solved my problem in the past.
  Answered 3 years ago by JCanns
  Answer this question
QuestionWill it work on playstation 5?
Asked 3 years ago by Tosh.
- Answer Hello Tosh, Sony added support for external USB hard drives on the PS5 with their April 2021 update. However, due to PS5 restrictions, games can only be played off the console’s internal SSD. As such, external USB storage hard drives only function as a faster way to hot-swap games and data on or off the PS5’s internal storage. -Need Help? Please see our "'Contact Us" page for information.
  Answered 3 years ago by Western Digital Team
  Answer this question
QuestionWill this back up my iMac
Asked 4 years ago by Drake.
- Answer Hi Drake, Please be informed that the WD My Passport drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 -Need Help? Please see our "'Contact Us" page for information.
  Answered 4 years ago by Western Digital Team
  Answer this question
QuestionDoes this product come with international warranty? I'm looking to purchase this in US and use it in India
Asked 4 years ago by Sriram.
- Answer Hi Sriram, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.
  Answered 4 years ago by Western Digital Team
  Answer this question
QuestionHi! Am I able to transfer pictures and videos straight from my IPhone to this external hard drive? I have tons of videos and pictures that I am trying to get off of the Cloud. Thank you!
Asked 4 years ago by Notatechyperson.
- Answer Hi Notatechyperson, Thank you for showing your interest in WD My Passport drive. Please know we have tested this drive on Windows and MacOS. For more information you can refer to this link. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our “ Contact Us” page for information
  Answered 4 years ago by Western Digital Team
  Answer this question
QuestionI have pictures on a laptop, iPad and sd cards from cell phones. What kind of cords will I need to connect each of these? Do I need a monitor hooked up to the hard drive to make sure the pictures are actually loading?
Asked 4 years ago by Dontknowwhatimdoing.
- Answer Base on your question it sound like all your pictures are on your PC, if this is the case all you will need is a 3.0 USB cord to plug up to an external hard drive and then transfer the picture by dragging them to the external hard drive
  Answered 4 years ago by Prince
  Answer this question
QuestionJust recently got a Nintendo Switch and we're wanting to get extra storage for it to do all digital games. Is this compatible with the Switch?
Asked 5 years ago by moonlight991.
- Answer Hi moonlight991, We have not tested this for Games. Please refer to the link given below to know more about this drive. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Reformatting may required for games files. If wish to use this drive for games make sure you have reformatted the drive into the compatible file system. Need Help? Please see our "'Contact Us" page for information.
  Answered 5 years ago by Western Digital Team
  Answer this question
QuestionI have Windows 7 and in the description for this product it says Windows 8.1 or higher are minimum requirements. Am I to assume it will not work with my Win. 7. I do have USB 2.0 and 3.0 on my system.
Asked 5 years ago by Windows7.
- Answer It will work with the computer. As long as you are running an "up to date" windows 7 machine you will not have issues. USB 3.0 is backwards compatible to USB 2.0 . Just a tad slower. It is probably saying that because Windows 7 was based mostly off of fat32 instead of NTFS. NTFS can handle bigger drives.
  Answered 5 years ago by DemonMaestro
  Answer this question
QuestionDo WD Passport 5 TB X drives availible for Mac?
Asked 5 years ago by Anonymous.
- Answer Yes,
  Answered 5 years ago by Aricu
  Answer this question
QuestionDoes it need separate power cable?
Asked 5 years ago by Rocket.
- Answer It does not require a separate power cable. The device obtains it's power through the USB data cable. With that said, I have tried this drive (and others) on a Keyboard USB extension and it failed to provide enough power, so the drive should be plugged directly into the PC or a powered USB hub.
  Answered 5 years ago by MarkT
  Answer this question
QuestionHello, Is this device compatible with Thunderbolt port? Thank you
Asked 4 years ago by Anonymous.
- Answer Yes. TB is backward compatible with older USB specs. But you will not get the faster TB speed of course
  Answered 1 year ago by Anonymous
  Answer this question
QuestionWill the drive encryption still function if the drive is reformatted to work with a MacBookPro?
Asked 5 years ago by zom.
- Answer Hi zom, In order to know the encryption and password protection, you can refer to the link given below. https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf Need Help? Please see our "'Contact Us" page for information
  Answered 5 years ago by Western Digital Team
  Answer this question
QuestionWill this work for GoPro 7 black edition for storage of video and pictures and will it allow me to do video edits when hooked up to my pc?
Asked 5 years ago by Kaysodeeya.
- Answer You can save any type of file
  Answered 5 years ago by Siraj
  Answer this question

Showing 101-120 of 131 questions

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Questions & Answers

WD - My Passport 5TB External USB 3.0 Portable Hard Drive - Black

Q: QuestionCan this be used with an Xbox One S for game storage?

Q: QuestionThis product stopped working one day and started clicking after being plugged in. I want to know what the warranty on this is and if it is damaged on unusable. The product won't show on PlayStation 4 and my Windows 10 says it is malfunctioning. Plz help!

Q: QuestionWILL THIS DRIVE WORK FOR BACKING UP OLDER COMPUTERS THAT ARE RUNNING ON WINDOWS XP AND WINDOWS VISTA? CAN THEY BE REFORMATTED FOR THOSE OPERATING SYSTEMS. If formatted for those systems, if that is possible, can they also be used to back up Windows 7 ?

Q: QuestionIs this USB-C to USB-A type connection?

Q: QuestionIs this External Hard Drive Backup including with USB-C cable?

Q: QuestionIs the USB Cable A or C? How long is the cable?

Q: QuestionClarifying my problem: this drive is brand new, it's health should not be an issue. My Win10 computer does not recognize the drive when I plug it into a USB port. The drive does not show when I go into Settings_Storage. Help!

Q: QuestionI have a Windows 10 64bit pc, with both USB 3.0 and 2.0. It will not recognize this 5TB drive. Any help would be appreciated.

Q: QuestionWill it work on playstation 5?

Q: QuestionWill this back up my iMac

Q: QuestionDoes this product come with international warranty? I'm looking to purchase this in US and use it in India

Q: QuestionHi! Am I able to transfer pictures and videos straight from my IPhone to this external hard drive? I have tons of videos and pictures that I am trying to get off of the Cloud. Thank you!

Q: QuestionI have pictures on a laptop, iPad and sd cards from cell phones. What kind of cords will I need to connect each of these? Do I need a monitor hooked up to the hard drive to make sure the pictures are actually loading?

Q: QuestionJust recently got a Nintendo Switch and we're wanting to get extra storage for it to do all digital games. Is this compatible with the Switch?

Q: QuestionI have Windows 7 and in the description for this product it says Windows 8.1 or higher are minimum requirements. Am I to assume it will not work with my Win. 7. I do have USB 2.0 and 3.0 on my system.

Q: QuestionDo WD Passport 5 TB X drives availible for Mac?

Q: QuestionDoes it need separate power cable?

Q: QuestionHello, Is this device compatible with Thunderbolt port? Thank you

Q: QuestionWill the drive encryption still function if the drive is reformatted to work with a MacBookPro?

Q: QuestionWill this work for GoPro 7 black edition for storage of video and pictures and will it allow me to do video edits when hooked up to my pc?

Best-selling external hard drives

QuestionCan this be used with an Xbox One S for game storage?

QuestionThis product stopped working one day and started clicking after being plugged in. I want to know what the warranty on this is and if it is damaged on unusable. The product won't show on PlayStation 4 and my Windows 10 says it is malfunctioning. Plz help!

QuestionWILL THIS DRIVE WORK FOR BACKING UP OLDER COMPUTERS THAT ARE RUNNING ON WINDOWS XP AND WINDOWS VISTA? CAN THEY BE REFORMATTED FOR THOSE OPERATING SYSTEMS. If formatted for those systems, if that is possible, can they also be used to back up Windows 7 ?

QuestionIs this USB-C to USB-A type connection?

QuestionIs this External Hard Drive Backup including with USB-C cable?

QuestionIs the USB Cable A or C? How long is the cable?

QuestionClarifying my problem: this drive is brand new, it's health should not be an issue. My Win10 computer does not recognize the drive when I plug it into a USB port. The drive does not show when I go into Settings_Storage. Help!

QuestionI have a Windows 10 64bit pc, with both USB 3.0 and 2.0. It will not recognize this 5TB drive. Any help would be appreciated.

QuestionWill it work on playstation 5?

QuestionWill this back up my iMac

QuestionDoes this product come with international warranty? I'm looking to purchase this in US and use it in India

QuestionHi! Am I able to transfer pictures and videos straight from my IPhone to this external hard drive? I have tons of videos and pictures that I am trying to get off of the Cloud. Thank you!

QuestionI have pictures on a laptop, iPad and sd cards from cell phones. What kind of cords will I need to connect each of these? Do I need a monitor hooked up to the hard drive to make sure the pictures are actually loading?

QuestionJust recently got a Nintendo Switch and we're wanting to get extra storage for it to do all digital games. Is this compatible with the Switch?

QuestionI have Windows 7 and in the description for this product it says Windows 8.1 or higher are minimum requirements. Am I to assume it will not work with my Win. 7. I do have USB 2.0 and 3.0 on my system.

QuestionDo WD Passport 5 TB X drives availible for Mac?

QuestionDoes it need separate power cable?

QuestionHello, Is this device compatible with Thunderbolt port? Thank you

QuestionWill the drive encryption still function if the drive is reformatted to work with a MacBookPro?

QuestionWill this work for GoPro 7 black edition for storage of video and pictures and will it allow me to do video edits when hooked up to my pc?