Questions & Answers

Q: QuestionCan the pressure switch and or water level be adjusted? If so, how? Also, how often should one check/clean the trap (drain pump filter)?

Asked 6 years ago by Gr8ful.

• A:Answer Gr8tful, for further information, please refer to the Use and Care guide provided below. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool Appliances! http://bit.ly/38UCCMp

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionHow do you pre soak or pre wash on this newer $1000 model? The previous model right before it (model 6620) had a pre soak option at the very least. Did I forsake presoak for wash & go and a light by going with the new model? Whats an alternative way if so

Asked 6 years ago by Gr8ful1.

• A:Answer Awesome question Gr8ful1. We are attaching a link to the use and care guide which should answer all of your questions moving forward. https://www.whirlpool.com/content/dam/global/documents/201908/owners-manual-w11339718-revb.pdf

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionAre whirlpool pedestals able to work with all washer models regardless of washer size?

Asked 6 years ago by Iowa1229.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

• A:Answer Iowa1229, They are not able to work with all washer models.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionThe washer goes into a drain mode for at least 2 minutes before it starts sensing mode after the start button is pressed. Is that normal ? I hope the drain pump doesn't burn out. Way too long. ! My older Duets only kicked on for a few seconds

Asked 6 years ago by JoeG.

Q: QuestionCan the washer drawer be reversible?

Asked 6 years ago by Sammm.

• A:Answer Sammm, the door can not be changed.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this washer (wfw8620hw) have a wash and dry mode with warm air, or is the affresh cycle just cold air?

Asked 6 years ago by Soggy.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

Q: QuestionDoes this have a rinse and spin cycle? It boasts 37 cycles, but does not list them all?

Asked 6 years ago by Laundryer.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

• A:Answer Laundryer, the Washer does not have a rinse and spin, but a drain and spin. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionCAN THE SELF LEVELING FEET ON THE WASHER WHEN PUT ON THE 15" PEDESTAL BE REMOVED? MY TOTAL HEIGHT IS 53 1/2 INCHES. I AM 1/8 INCH SHORT TO USE 15" PEDESTAL.

Asked 6 years ago by Hanna.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

• A:Answer the feet of the washer must be removed when placing it on a pedestal.

  Answered 4 years ago by 007x

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Q: QuestionCan I use HE Tide Pods instead of liquid detergent?

Asked 6 years ago by Anon.

• A:Answer Anon! The only way Pods can be used is if you place them directly in the drum. Thank you for your inquiry on our Whirlpool appliances.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWhat does 37 cycle HE mean? What is the difference between 15 and 37 cycle HE?

Asked 6 years ago by Thx.

• A:Answer Hello Thx! Thank you for you inquiry. The number 37 indicates the number of cycles and HE stands for High-Efficiency. The difference between 15 and 37 cycle HE are the number of cycles. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionWhere are the drain and filter located on this washer machine?

Asked 3 years ago by LiaTheGreat.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

• A:Answer Hi, we do not have the provisions to assist you with detailed technical advice, due to safety and liability. If you are unable to resolve an issue on your own, we would recommend service.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIf the dispenser is full, how do you disable it. And once disabled is it disabled only for the current wash cycle? For a single use w/o load and go, do you add detergent directly to the tub or is there another dispenser?

Asked 5 years ago by Shootist.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Stackable Front Load Washer with Steam and FanFresh - White

• A:Answer I don't know what the answer is, but the idiots at Whirlpool sent me instructions on a side by side refrigerator. If they are that stupid, maybe Whirlpool isn't the best choice.

  Answered 5 years ago by Shootist

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Q: QuestionWill a Duet 12 1/4 pedestal fit this washer?

Asked 6 years ago by Grumpy.

• A:Answer Grumpy, the recommended Pedestal for this Washer is WFP2715HC. Hopefully, this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool Appliances!

  Answered 6 years ago by WhirlpoolTeam

  
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