Questions & Answers

Q: QuestionCan I view what is happening on my porch from anywhere?

• A:Answer Yes, you can see what is happening on your porch no matter where you are.

Q: QuestionDoes this doorbell have a motion sensor?

• A:Answer Yes, this doorbell has a motion sensor.

Q: QuestionCan I use auto-responses with this video doorbell?

• A:Answer Yes, you can use auto-responses like 'Leave package at door'.

Q: QuestionWhat is the maximum video resolution of this doorbell?

• A:Answer The maximum video resolution of this doorbell is 1536 x 1536.

Q: QuestionDoes this video doorbell record audio?

• A:Answer Yes, this video doorbell records audio.

Q: QuestionDoes this video doorbell work with Amazon Alexa?

• A:Answer Yes, this video doorbell works with Amazon Alexa.

Q: QuestionWill Big Brother, North Korea, or my local Police have access to this camera without my explicit permission? Can I have this camera function 100% offline? Will it capture only key "motion" moments or all hours of the day and night with SD card use?

Asked 1 month ago by NotGeorgeOrwell.

• A:Answer Thank you for your important questions regarding the Wyze Video Doorbell (Wired) and your privacy concerns. Here’s what you need to know: Privacy & Access We are committed to your privacy. Only you and those you authorize can access your camera’s footage. No external parties, including government agencies or law enforcement, can access your camera without your explicit permission. Offline Functionality The Wyze Video Doorbell (Wired) can function in a limited way when offline. If paired with the Wyze Chime, the chime will ring when the doorbell is pressed, even without Wi-Fi. However, the doorbell will not record event videos to the cloud or send push notifications to your phone if it is offline. Local Storage & Recording The Wyze Video Doorbell (Wired) does not have a microSD card slot for local storage. It can only record to the cloud, which requires an internet connection. This means it cannot record all hours of the day or capture motion events locally when offline. If you have any other questions or need help choosing a product that supports local storage, please let us know!

  Answered 1 month ago by Wyze Labs

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Q: QuestionIt says the battery last six months can I recharge the battery like you’re showing a picture or do I have to buy a new battery?

Asked 1 month ago by Warlord007.

• A:Answer Hi there! Great question! For the Wyze Battery Video Doorbell, the doorbell is powered by internal, non-removable, lithium-ion batteries. Here’s what you need to know: Battery Life: The battery typically lasts 3-6 months with normal use. Recharging: You do not need to buy a new battery. The battery is rechargeable! Simply use the included USB cable to recharge the doorbell when needed. No Battery Replacement Needed: The battery is built-in and not designed to be replaced. If you have any more questions about your Wyze Battery Video Doorbell, feel free to ask! For more details, you can visit our Wyze Battery Video Doorbell product page(https://www.wyze.com/products/wyze-battery-video-doorbell).

  Answered 1 month ago by Wyze Labs

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Q: QuestionIs this camera wireless

Asked 3 months ago by Alex.

• A:Answer Hi there! Here’s a quick overview of the wireless capabilities for the Wyze Video Doorbell models: Wyze Video Doorbell (Wired): This model is not wireless. It is a hardwired doorbell and must be connected to your existing doorbell wiring for power. It does not have an internal battery and cannot operate wire-free. Wyze Battery Video Doorbell: This model can be used wire-free or wired. It features up to 6-month battery life, allowing for flexible installation without the need for existing doorbell wiring. If you are looking for a truly wireless option, the Wyze Battery Video Doorbell would be the best fit. If you have any more questions or need help choosing the right model, we’re here to help! You can find more details about the Wyze Battery Video Doorbell here: https://www.wyze.com/products/wyze-battery-video-doorbell

  Answered 3 months ago by Wyze Labs

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Q: QuestionWill this doorbell camera record event clips to an installed SD card while on battery power and can I look at them without subscription?

Asked 5 months ago by Anonymous.

• A:Answer Hi there! Thanks for your question. The Wyze Battery Video Doorbell does support local storage using a microSD card. It can record event clips to the card while on battery power, and you can view these recordings without a subscription, as long as the microSD card is inserted and recognized by the device. If you haven't already, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we can further assist you with your devices.

  Answered 5 months ago by Wyze Labs

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