Questions & Answers

Q: QuestionAre batteries included with the lock?

• A:Answer Yes, batteries are included with the lock.

Q: QuestionDoes this lock have a key pad?

• A:Answer Yes, this lock has a push button keypad access.

Q: QuestionDoes this lock have auto lock?

• A:Answer Yes, this lock has auto lock feature.

Q: QuestionDoes this lock have auto unlock feature?

• A:Answer Yes, this lock has an optional auto unlock feature.

Q: QuestionHow many batteries does this lock require?

• A:Answer This lock requires four AA batteries.

Q: QuestionIs there a low battery indicator on this lock?

• A:Answer Yes, this lock has a low-battery indicator.

Q: QuestionDoes this smart lock have auto unlock feature?

• A:Answer Yes, this smart lock features an optional auto unlock.

Q: QuestionAre batteries included with this smart lock?

• A:Answer Yes, batteries are included with this smart lock.

Q: QuestionIs there an emergency unlock feature on this lock?

• A:Answer Yes, there is an emergency unlock feature if the battery dies.

Q: QuestionHow many keypad codes does this lock support?

• A:Answer This lock supports up to 250 keypad codes.

Q: QuestionCan I share access with guests using this lock?

• A:Answer Yes, you can share access with friends, family and guests.

Q: QuestionDoes this smart lock use Bluetooth for wireless connectivity?

• A:Answer Yes, this smart lock uses Bluetooth for wireless connectivity.

Q: QuestionDoes this lock have a low battery indicator?

• A:Answer Yes, this lock has a low-battery indicator.

Q: QuestionCan you change the code remotely?

Asked 2 years ago by Code.

• A:Answer Hi - On this model, no you cannot change the code or receive access notifications remotely. You would need to purchase the a Yale Assure Lock 2 with Wi-Fi for remote access/notifications. You can purchase this model and then buy a Yale Wi-Fi Smart Module as an add-on accessory later if you prefer. I hope that helps!

  Answered 2 years ago by Yale Customer Care

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Q: QuestionIs the lock weatherproof - my door gets rained on during windy rainy days?

Asked 2 years ago by BravoCharlie.

• A:Answer The outside of the lock is - The inside, where the batteries and thumbturn are, needs to be inside your home. So for example, you couldnt install the lock on a gate that is 100% outdoors. Hope that helps!

  Answered 2 years ago by Yale Customer Care

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Q: QuestionSo I'm very interested in getting this but I have a question. I notice there are different locks that look the same but are more expensive. But does this lock work with Alexa? Like if I was to ask Alexa to lock the front front door, would she be able to?

Asked 2 years ago by Rudy.

• A:Answer You have to be careful which lock you chose, this one does not have wifi built into it. The more expensive one should, just read the description carefully. I made this mistake thinking it had wifi capabilities so I can lock/unlock when not home. We ended up having to buy the module that gets inserted into the lock to make it wifi compatible, which ended up being more expensive than just buying the lock with the wifi in the first place. I have not tried to hook it up to Alexa so I’m not sure about that.

  Answered 2 years ago by ProjectVerified Purchase

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Q: QuestionCan I install it in a 2.0 inch door?

Asked 1 year ago by Abi.

• A:Answer Thank you for your question. Yes, this can be installed on a 2.0-inch door. Here are the installation specifications: Door Thickness: 1 3/8" to 2-1/4, Strike: 2-3/4" x 1-1/8", Face Bore: 2 1/8" or 1 1/2". If you have additional questions, please contact [email protected] or call 855-213-5841.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionWhat is the LxHxW dimentions?

Asked 1 year ago by Flossie.

Q: QuestionWhat happens if the batteries go dead? I understand that there is a low battery notification, but what if the batteries go dead before you change them? Does it lock you out? How do you get into your house?

Asked 1 year ago by LaRocque.

• A:Answer Thank you for your question.A 9V battery will be needed if you get locked out and the batteries are dead. This will give you enough time to enter your entry code. If you have additional questions please reach out to our support team at [email protected] or call 855.213.5841.

  Answered 1 year ago by Yale Customer Care

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