Questions & Answers

Q: QuestionWhat is the minimum operating temperature for the smart lock?

• A:Answer The minimum operating temperature for the smart lock is -22 degrees Fahrenheit.

Q: QuestionCan the smart lock be unlocked remotely?

• A:Answer The smart lock has remote monitoring capabilities.

Q: QuestionDoes the smart lock have a low-battery indicator?

• A:Answer This smart lock has a low-battery indicator.

Q: QuestionHow many keypad codes can the smart lock support?

• A:Answer The lock can support up to 250 keypad codes.

Q: QuestionIs the smart lock compatible with Amazon Alexa?

• A:Answer This smart lock is compatible with Amazon Alexa.

Q: QuestionDoes this lock show up in the Google Home app like the Nest x Yale lock? And can you unlock/lock it with the Google Home app, or see its lock status? I know it can be locked via Google Assistant.

Asked 3 years ago by Dust.

• A:Answer Yes it does show up in the Google home app. Google will also lock and unlock your door if asked. But for Google to unlock your door it will ask for your lock code. It will not automatically unlock it for safety reasons.

  Answered 2 years ago by SonyaVerified Purchase

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Q: QuestionDoes this work with myQ app?

Asked 2 years ago by Free.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Oil-Rubbed Bronze

• A:Answer I do not believe it does. It works with the August app, and integrates with other smart-home devices but I haven't seen an integration with MyQ.

  Answered 2 years ago by JonathanC

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Q: QuestionHow do you unlock if the batteries run out or you forget to change the batteries?

Asked 2 years ago by Anonymous.

• A:Answer There is a 9V battery terminal located below the keypad. You simply hold a 9V battery to that terminal, enter your code to get inside and change the batteries. The app will alert you for a few weeks when your batteries are running low.

  Answered 2 years ago by Yale Customer Care

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Q: QuestionDoes this require any paid subscription to enable remote lock / unlock ?

Asked 2 years ago by PKG0376.

• A:Answer No, the app and wireless controls are both free.

  Answered 2 years ago by JonathanCVerified Purchase

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Q: QuestionCan I have two of this locks and operate with same wifi bridge

Asked 2 years ago by Anonymous.

• A:Answer You can have multiple locks and access them via the Yale App.

  Answered 2 years ago by philcVerified Purchase

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Q: QuestionDoes this lock include a wifi connect built in, to unlock or monitor lock when away from home.

Asked 2 years ago by Anonymous.

• A:Answer Yes. It does. You can also access it via Bluetooth. You can add users and provide code remotely via WiFi.

  Answered 2 years ago by philcVerified Purchase

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Q: QuestionSince the yale assure lock 2 with wifi use up to much battery, is it possible to get it with out wifi and buy a bridge would that save battery or will it still consume battery.

Asked 2 years ago by Mercy.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Satin Nickel

• A:Answer Hi - Yes you can always purchase the Bluetooth version and then buy a Yale Connect Wi-Fi Bridge separately for the Wi-Fi connection with an extended battery life.

  Answered 2 years ago by Yale Customer Care

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Q: QuestionDoes Yale Assure Lock 2 Touchscreen with Wi-Fi work with Ring Doorbell camera?

Asked 2 years ago by BoosieBoo.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Satin Nickel

• A:Answer No. This Model supports Bluetooth and Wi-Fi. It works with Apple Home Kit, Google Assistant, and Alexa. It has the lock auto lock and auto unlock features. It does not support Ring which uses Z-wave. You will need to find Z-Wave models for Ring.

  Answered 2 years ago by ngen47Verified Purchase

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Q: QuestionDoes this system work with a 2" thick Iron door unit? Can I get long enough screws to fit this on my door and will the Iron interfere with the signal?

Asked 2 years ago by Hodgesfuller.

• A:Answer I have a full size entry door with steel and glass and have no issues with signal.

  Answered 2 years ago by BlueirisVerified Purchase

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Q: QuestionDo you sell the touchscreen model with the key?

Asked 2 years ago by Dave.

• A:Answer The Assure Lock 2 is available with a Touchscreen and keyed version with YRD420 model.

  Answered 1 year ago by Yale Customer Care

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Q: QuestionMy son is six and I'm trying to keep him from going outside anytime he likes. Will he be able to turn the lock from the inside to go out or would he need a pone or watch to unlock the door?

Asked 2 years ago by Toy.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Oil-Rubbed Bronze

• A:Answer The lock can easily be turned from the inside. A phone or watch is not required to unlock or lock the door. An alert can be displayed on the app when the device is locked and unlocked.

  Answered 2 years ago by ngen47

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Q: QuestionWhat if the power is out. Would it still work?

Asked 2 years ago by Vicki.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Oil-Rubbed Bronze

• A:Answer This works with 4 AA batteries independently of commercial power. It works with the app via Wi-Fi and Bluetooth. If the device was to lose power, it can be powered via 9-volt on the keypad in an emergency.

  Answered 2 years ago by ngen47

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Q: QuestionWhat is the weight of the item/packaging

Asked 2 years ago by Anonymous.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Keyless Wi-Fi Deadbolt with Touchscreen Keypad Access - Satin Nickel

• A:Answer It's roughly 4lbs

  Answered 2 years ago by Yale Customer Care

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Q: QuestionDoes this work on commercial office outside doors

Asked 2 years ago by HJB.

• A:Answer It replaces we’re a dead bolt would go,

  Answered 2 years ago by Anonymous

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