Questions & Answers

Q: QuestionWhat is the warranty on the lock's electronics?

• A:Answer The manufacturer's warranty on the lock's electronics is one year.

Q: QuestionWhat type of batteries does the lock use?

• A:Answer This lock uses four AA batteries.

Q: QuestionIs the lock compatible with Amazon Alexa?

• A:Answer This smart lock is compatible with Amazon Alexa.

Q: QuestionHow many keypad codes can the lock support?

• A:Answer The lock can support up to 250 keypad codes.

Q: QuestionDoes the lock have a low-battery indicator?

• A:Answer This lock does have a low-battery indicator.

Q: QuestionHow close does your phone or watch have to be to the lock for it to open?

Asked 2 years ago by Justme.

• A:Answer For Auto-Unlock via Bluetooth, you'll have to be within 15 feet or so of the lock after returning home. It will unlock as you approach the door. Because this lock has Wi-Fi, you can use the Yale Access app on your smartphone or Apple Watch, from anywhere via Wi-Fi. Hope that helps!

  Answered 2 years ago by Yale Customer Care

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Q: QuestionCan you setup this lock to auto lock after certain time of be unlocked?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel

• A:Answer Yes, you can. Max interval is 30 minutes.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionCan I set a separate password for my guests with this lock? Is it possible to set a validity period for the password?

Asked 1 year ago by J.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel

• A:Answer Yes.. you can set start date and time for guests code

  Answered 1 year ago by ChinniVerified Purchase

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Q: QuestionWill I be able to use the MyQ app to control the door lock

Asked 1 year ago by MyQ.

• A:Answer I'm unfamiliar with the MyQ app. I looked it up and it looks like they have their own set of products. I went ahead and downloaded the app for you and tried to add it. I was not able to due to limitations on the app. The app prompted me to enter the modules serial number which in my case it starts with a W. The only has ABCDEF as available letters, so unless I did something wrong I would say no. I can tell you that it works absolutely flawlessly with my iPhones Home app, Google Home app and Yale's app. it also works with my Apple watch and detects when I'm coming up to the door and unlocks per my choice. It's a super dead bolt lock that I can control from anywhere in the world that has wifi

  Answered 1 year ago by Puma

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Q: QuestionI'm seeing that the auto lock/unlock feature is not always reliable which I feel can be a safety/security risk. Is there a way to turn the auto lock/unlock feature off so that the door can only be locked/unlocked manually?

Asked 1 year ago by Sweeto2021.

• A:Answer The auto lock option has worked flawlessly for me for 8 months. You do have the option to turn it off if desired. I have it turned on and the door locks itself after 1 minute. It also has a blue tooth unlock option which works with my apple watch or iPhone and allows it to detect me pulling up to the door after I've been out of the area. Love this feature if carrying groceries etc. I can unlock it via bluetooth, key, touch pad code or the best biometrics with the tip of my finger

  Answered 1 year ago by Puma

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Q: QuestionHow many fingerprints allowed

Asked 2 years ago by Anonymous.

• A:Answer The Yale Assure Lock 2 Touch holds up to 20 unique fingerprints. You can remove / add new users anytime.

  Answered 2 years ago by Yale Customer Care

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Q: QuestionDoes this lock work with the Ring Application

Asked 2 days ago by Ring.

Q: QuestionIs this smart lock compatible with home key?

Asked 1 week ago by HV2090.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel

Q: Questioni have to replace the batteries weekly. is this normal

Asked 3 weeks ago by Geoffrey.

Q: QuestionCan the key lock be re-keyed?

Asked 1 month ago by GCC.

Q: QuestionIs a hub required? Thanks.

Asked 3 months ago by Frank.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel

• A:Answer No hub needed, connects directly to WiFi

  Answered 2 months ago by RyanBVerified Purchase

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Q: QuestionCan total tech install

Asked 3 months ago by Anonymous.

Q: QuestionWill this work with ring camera?

Asked 4 months ago by JimmyM.

This question was asked about the related product: Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Touchscreen Keypad | Fingerprint Access - Satin Nickel

• A:Answer No it will not

  Answered 4 months ago by ReemaM

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Q: QuestionCan I connect this to my ADT+ app?

Asked 5 months ago by Xavi.

• A:Answer No, this cannot be connected to the ADT+ App. If you have further questions, please get in touch with [email protected] or call 855.213.584.

  Answered 5 months ago by Yale Customer Care

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