A:AnswerYou must have the wrong one then. Be sure you have the surface pro 3 and not just the surface 3. There is a difference. If you are sure everything is right call zagg and they will send a new one complimentary and as you to send the old one back when it gets there. These are covered for life.
A:AnswerThis product is a best buy exclusive according to the customer service representative I was in contact with. If you have a product that needs to be replaced call them! They will help!
A:AnswerI had the same issue. Just register it as regular and when you need a replacement call them and let them know its the glass. It has not been discontinued. It was like that when the pro 3 just came out.