Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- |
- SKU:
- 6390495
Customer reviews
Rating 4.2 out of 5 stars with 925 reviews
(925 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Not a Bad Printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this model better than the ones with subscription refills that charge by the month.
I would recommend this to a friendRated 1 out of 5 stars
Unable to setup printer to phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at best buy on 11/7/25,,,attempted to setup for first time,tried to connect via wifi to my android phone 3 separate times with your tech support,,,printer still not working,,considering returning,,I'm attempting to reach hp support for help
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice printer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful printer but it does make a weird scratching noise when printing some times. Have to have them check it out.
I would recommend this to a friendRated 1 out of 5 stars
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it sucks it prints everything with lines even if it is just worde
No, I would not recommend this to a friendRated 1 out of 5 stars
Look for better value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.scanner literally takes 2 minutes a page. Everything is slow with this printer.
No, I would not recommend this to a friendRated 5 out of 5 stars
Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all my office supplies from Best Buy best service ever
I would recommend this to a friendRated 5 out of 5 stars
So far, so good?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband wanted the printer without the cartridges. So far it is working great.
I would recommend this to a friendRated 3 out of 5 stars
does not actually print double sided on its own.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, I bought for the tankless. have not ordered more ink yet. my only gripe is that it said it prints double sided. it does not. you have to flip over paper to accomplish double sided. Also while setting up initially I had to pull some plastic pieces out to put the toner things in then it sometimes makes a weird rough noise while printing. everything still works so far. after only two months.
No, I would not recommend this to a friendRated 2 out of 5 stars
HAM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was not easily completed. There were multiple places to look for that information. But, it became confusing on which direction to get to what you need. I'm having a scan problem, it has not worked since I purchased the printer.
No, I would not recommend this to a friendRated 3 out of 5 stars
HP Smart Tank Plus 651
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the fact that this printer has no duplexer. This was not readily apparent in the specs. Additionally, once the paper from the outout tray has been reinserted so that the backside of each page can be printed on, the command to continue printing is found only on the computer, not the printer display. This is very inconvenient when the computer is located on the opposite end of the house.
No, I would not recommend this to a friendRated 4 out of 5 stars
good printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture instructions were not very clear. But it was good once we got it figured out
I would recommend this to a friendRated 5 out of 5 stars
Smarty Pants
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this product for our home. Very clear copies. Pretty Smart too!!
I would recommend this to a friendRated 5 out of 5 stars
No cartridges to buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the printer that I was needing. Plenty of ink. No more cartridges.
I would recommend this to a friendRated 2 out of 5 stars
Happy to return it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had so many issues with this printer that I ended up returning it. Always printed with various spots empty. Also was shutting down so we had to physical turn it on before printing.
No, I would not recommend this to a friendRated 1 out of 5 stars
uses ink cartridges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I studied the specs carefully because I did not want a printer with cartridges. The specs say NO CARTRIDGES. When it arrived, it had two cartridges. I'm unable to send this back because Best Buy has messed up the pick up and won't straighten it out. I REALLY LIKE BEST BUY but this order has been a mess.
No, I would not recommend this to a friendRated 4 out of 5 stars
Quality print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like this printer but it's my wireless that interferes at times. need to plug in directly if it continues.
I would recommend this to a friendRated 4 out of 5 stars
A bit early to tell.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing is a bit slow. Had some early smudging when I first filled the tanks. After a few sheets it was gone.
I would recommend this to a friendRated 4 out of 5 stars
Runs good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a champ. Just be careful when filling the ink. Use a rag to catch all drips.
I would recommend this to a friend- Pros mentioned:Print quality
Rated 2 out of 5 stars
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used HP for years but this model appeared quick to get on the market. The ink system is perfect but the vertical paper feed coupled with low paper capacity and manual duplex printing makes it a poor choice for my office. Returned for a HP OfficeJet 8025 with auto-duplex and larger paper capacity. Love it!
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Back Print
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The photo printout isn't sharp enough. It disconnects from wireless mode and gets stuck when you go to make continuous prints.
No, I would not recommend this to a friend
