Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- SKU:
- 6390495
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.
This summary was generated by AI based on customer reviews.
Scanner problems constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find myself having to unplug the printer to reset the scanner. I try to scan a document and it gets hosed and will not work. Also, I do not like that you cannot feed paper in the document scanner feeder and press scan from the printer. it will not work. I have to use the HP software on my computer for the document feeder to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lori.
I’m sorry to hear that your printer’s scan function is not working like it should. I can understand why repeatedly needing to unplug the printer to reset the scanner would quickly become frustrating, so I’ll suggest some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
It's a printer and it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a printer on short notice. This printer was available and within my price range
I would recommend this to a friendGarbage product, garbage customer service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.8 months in and the printer has started giving me error messages. Attempted to contact HP since the printer is still in warranty and all I'm directed to is a "virtual chat agent" who does nothing to point me in the right direction for fixing these issues. I really was hesitant about buying an HP product after previous issues with a laptop but I figured they had maybe changed things up a bit and fixed the quality of their products. Boy was I wrong. I'll just have to take this as a 400 dollar loss but I hope I can warn others not to buy these rubbish quality products. Oh, and don't expect much from any HP warranty since they've made it impossible to actually reach a live agent.
No, I would not recommend this to a friendHP Eco Tank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not keep this printer. I wanted one that had automatic 2-sided printing. Though the salesperson could not find wording to that effect, he assured me that it would. It did not. I originally wanted it because I have used HP products for a long time and I wanted the EcoTank capability.
I would recommend this to a friendVery Slow Print speed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s little easy to set up, but print speed is slower than snail. If you have to print multiple pages and to have coffee place near by, you could get a coffee and come back and you wouldn’t have all your pages printed. I expected faster speed with $400 plus price tag, but really disappointed in the print speed. Good thing is Ink level is always visible so you know when you need to get more ink. Ok print quality not as good as $400 plus printer should have. Over all, I wouldn’t recommend to spend this much money on this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints so slowly. I can certainly understand why this would be an unwelcome surprise, especially for a printer in this price range. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
title
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so sorry I bought an HP printer. I should have stayed with Epson Printers. HP is too slow. printing on both sides nearly impossible to do, 2 year ink is what sold me.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop making this a must fill out …………………………………………..
No, I would not recommend this to a friendJunk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried three different printers and have yet to get any of them to work with my computer. All I hear for you employees is I am sorry.
No, I would not recommend this to a friendPrinter is a lemon!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hp support will not help either. The black cartridge has been changed and it wont print black. I haven’t even had the print a week once it started having issues.
No, I would not recommend this to a friendBad purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Consider buying another printer. I had to bring it back. I was weeks post operative from a hip surgery and did not appreciate the printer- non starter.
No, I would not recommend this to a friendNot the best print quality.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is not as precise as an ink jet from HP.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Print it! Sleep better by dumping the brain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So smart as we prepare changes in health insurance, banks changing names..argh! Print it. Tax time will be evidenced donations. Easy, and Joe, my Tech was right on you teach me how.
I would recommend this to a friend Terrible Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer. You have to install the print heads. It at times makes a high pitch penetrating noises. I’m constantly getting error messages. Printing double sided pages one must run the paper through twice. It prints all odd pages then you have to reinsert paper for the second side. For the price of this printer I’m very disappointed and wish I could return and get a different one. I should have gone with the printer I originally researched, and not the one the sale associate recommended.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can wholly understand why high-pitched noise and frequent error messages in addition to your being dissatisfied with some of the printer’s features would be a tremendously frustrating start to owning the device. I want to help you resolve this situation, so I’ll suggest a resource and some information aimed at making that happen.
I can’t tell from your review what’s causing the noise or the error messages you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dissatisfied wit customer service for management .over returning a defective printer.at this time I will not come back to store.
No, I would not recommend this to a friendJust Stopped Working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working after a few months. Keeps saying there is a jam obstructing the printhead when there is none. Defective design.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm incredibly sorry to hear about the constant paper jam error. Certainly I can understand how frustrating it was. This is not an experience we at HP are aiming to provide, so let me try to help you in this situation.
When it comes to the paper jam error, this document may prove useful in resolving it. To access it use the following link:
- Paper Jam Error Fix: support.hp.com/us-en/document/c06279826
If the issue happens to persist, please don't forget that you are always welcome to contact us for support. We'd be more than happy to troubleshoot this further with you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not retain the ability to print good quality pictures. Now made totally out of plastic, quality not what I expected from HP. Very disappointed and looking to replace
No, I would not recommend this to a friendJUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jammed every time I tried to use it, after 2 wks I returned and got a different printer.
No, I would not recommend this to a friendfeeder stop working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the feeder on the back is not good designe get the one with front lode papper tray
No, I would not recommend this to a friendSmudges of ink
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer makes big ink smudges on the paper. Also, the yellow color does not print well.
No, I would not recommend this to a friendRegretted Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer as a replacement for an all-in-one Epson printer. I got this printer home, plugged it in and printed a test sheet. The next time I went to print a document the printer didn't work due to a variety of issues, including canceling the job and randomly giving me error codes about the ink tanks. HP support offered to send a new printer, but I am out the cost of the ink that I put into the tanks. Overall, I am clearly regretting this purchase and am disappointed in this product.
No, I would not recommend this to a friend
