Customer Ratings & Reviews

We have this vacuum set up to run through the whole house two times in a week. It’s very handy in that it maps the whole house so it knows where it’s going and then returns to the charging base if the battery gets low. We keep the house clean, no kids, mopping the hard floors weekly, and yet I am amazed at how much dust and dirt this thing picks up when it runs.

Best purchase I think I’ve ever made. I run “Joshua” every day after dinner and it mops up the giant mess my kids make. It relieves a lot of stress during the day as they track grass and dirt into the house constantly as well as crumbs and snack messes from refusing to sit at the table. This robot has changed my life as a mom!

This Shark - AI Ultra 2-in-1 Robot Vacuum & Mop has been great. Easy to use out of the box. Initial setup takes a little time but once it's done, set it and forget it. I have 2 dogs and 2 cats and is has kept my floors clean. The mop feature works very well, much easier than hauling the mop and bucket around the house! Bonus-it is pretty quiet.

I love my Shark vaccuum, handheld vac and air purifier, but I am so disappointed in the performance of this robot vac. First impression out of the box: it's super lightweight, and also cheap looking. The dustbin is tiny and can be tricky to open up. The mopping "bin" really didn't want to snap on. It was difficult, but I finally got it attached after fighting with it for a few minutes. Coming from an iRobot that was 6 years old, this vaccuum is a serious dissapointment. Unlike the roomba, it doesn't figure out the location of objects as it goes along. It insists on only cleaning in a pattern and will skip over certain areas only to backtrack later. It has ended up spending a lot of its very limited battery life cleaning the same areas multiple times. It spins around in circles while it appears to be "thinking," then goes and vaccuums the same area it just finished. The only positive I can say is that it docks itself better than our old Roomba. I can't speak on the mopping ability at all as I haven't tried to map that yet, but I don't have very high hopes for it based on the way it vaccuums. I was under the impression based on this item description that it could actually scrub floors based on how this was marketed, but it only has the tiny bristles that pull dirt in, and a normal brushroll. The description said it could scrub while mopping but that can't be true, so I feel that was misleading. I will update this review if see any improvement as far as mapping goes, but right now it gets 2 stars simply because the vaccuum works, although nowhere near as well as our old roomba.

I love you can set it to map your house. Have it do a certain room. Mop certain areas and only vacuum others. Still getting use to the features.

Purchased as a gift for my mom. She ended up not wanting the combo with the mop. It does a decent job, I cant complain. 2117 sq ft home, it does everything but the bedrooms and thats when the battery dies and needs to charge. Ive not used the mop option due to the sqft and how small the tank is.

The truth is that I bought it with many doubts but in reality it does its clean job and the most curious thing is that it maps additionally after the battery is not so durable but after that it does its job normally every time you finish cleaning you have to keep the maintenance clean but functional

I love this Shark AI Ultra 2-in-1 robot vacuum and mop. It does a great job picking up dirt and keeps my floors looking clean with minimal effort. I like that it vacuums and mops in one go, and the smart navigation works really well around furniture. It’s easy to use and saves me so much time. Definitely worth it!

Good product cleans well the mop works well too great choice

Super easy set up, room mapping is pretty accurate, just make sure you remove any items out of its way for improve accuracy. You can always re-map it if you need to.

We got this to replace an older vacuum that had a motor going out. So far very happy with the upgrade. We use it to mop and vacuum our vinyl floors and it works amazingly! So nice to wake up to freshly mopped floors every day. It's got all kinds of cool features like room mapping and it avoids objects like toys really well. Wifi works great, I can tell my Google home to send it to a specific room and it zips right there. Mechanics are solid and it has no issues moving around or making its way over light obstacles. Would definitely recommend!

Have never had a robot for floors but this one is so far very good. Couldn't believe how well it vacuumed , so today I used the mopping feature and it did fantastic. Love my new robot.

I have purchased 2 of these and they are quiet,efficient, easy to program, long life to the battery, and affordable. The magic if all of this is that it cuts my housework almost in half and it is affordable...Love them

It's a very good brand, we have been using this vacuum for over a year and it's doing it's job pretty well

The robot suction is pretty good an the matrix cleaning is great in my opinion. As far as the app it can be better way better.for me the best app i seen is wyze app. Because you can pick rooms an it actually shows you what the robot actually has went threw. The shark app unfortunately isnt that easy to worl with. You have to play with it gor a littl bit. It ahould definitely should be easier to use.

Works extremely well, definitely a workhorse for the house. Robot vacuums have come a long way.

It works well, it cleans very well but it gets stuck a decent amount without learning.

Ive mainly been using the vacuum portion of this, but definitely love that it picks up so much. With 3 dogs, this is the perfect product

This was my first time using a cleaning bot, and I really optimistic at first glance. Seemed to be a decent budget alternative to comparable midgrade bots from others companies. I set it up, let it fully charge, lightly sweeped, removed large obstacles and wires laying around, and let it map the floor. I was pretty impressed with the initial mapping process and results; it detected the stairs, got over small ledges, got in and out of places pretty well. The dirt bin was full of dust and hair and whatnot, seemed pretty good. So I let it fully recharge again, set the rooms and no-go zones in the app, and had it vacuum at the strongest setting. It was doing alright until it reached the stairs, then it froze and the app notified me that it was about to fall and needed to be saved again. I picked it up, cleaned the four cliff sensors, and tried it again. Stalled at the stairs again. Tried it a few more times, until eventually I just barricaded the stairs to prevent it entirely. After that, it was just issue after issue. Weirdest was when I sent it out to mop and it left the dock, moved about a foot away, spun a couple times, and went right back to the dock. No notifications, no errors, nothing. Tried it three times in a row, same thing. In the end, I decided to return it. It does work sometimes, it can vacuum and mop, but it really can't be called automated. You have to constantly watch it, be ready to save it or make it resume work. In over a dozen attempts at cleaning, I don't think it fully finished a job once without issue. I read the FAQ's, cleaned the sensor several times, deleted and remapped my floor, etc.. I have mostly laminate flooring with a couple rugs, not a variety of difficult terrain. I shouldn't need to set no-go zones to tell a robot with LiDAR how to not fall off stairs. After all that hassle, I decided to buy another cleaning robot to see if it'd be any better; an extremely expensive one. I won't say which one to avoid sounding like I'm shilling for them, but it's night and day. The app is so much more robust, every feature is functional and impressive. With the Shark, my impression of cleaning robots was 'I guess the tech just isn't there yet'. With the other one, it's 'the future is now'. It's so good, I'm more and more convinced it justifies the price. So I'm not going easy on the Shark in review. I gave it 2/5 because it does do the job, just not without issues. Issues that I'm hoping Shark can fix with future updates. Rating it on performance alone, I'd give it a 3/5. The vacuum isn't strong enough to pick up everything, and the mop does work pretty well (but there do seem to be more app errors when mopping). The app and software gets a 1/5 though. After downloading the app for the other one, I realized how barebones and janky the Shark app is. But these are things that can be fixed and improved. Would I recommend buying it? No. Maybe I got a defective unit (I doubt it) and it actually performs much better than my experience, but the app alone would still make it a no. Right now, my verdict on cleaning robots is go big or go home. And clean your home once you get there, cause your robot probably didn't.

Being that it’s the first time purchasing a Rob- Mop / vacuum, it pretty much does what it claims to do! The only con is that if they would be able to find a way for the battery to last a bit long on the process of when doing things for its time duration! Other than that no complains. You did it again Shark amazing product !