Customer Ratings & Reviews
- Model:
- DCP-L2640DW
- SKU:
- 6569814
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the DCP-L2640DW printer, especially its print quality and overall performance as a solid machine. Many find it easy to use, with a super easy setup, and appreciate its wireless connectivity. Users also note its convenient size and relatively quiet operation during printing and scanning.
This summary was generated by AI based on customer reviews.
Great all-around printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is an outstanding one for Home office use and just general printing tasks. It’s two sided print capability along with it scanning great features. It’s a great update from My previous brother printer that had become outdated.
I would recommend this to a friendbalky and fussy printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid printer, but balky. Very difficult to set up because of tiny LCD screen; remote print does not work
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that the Brother DCPL2640DW was difficult to set up. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
- Pros mentioned:Ease of use
Easy printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice printer and easy to install and used.We love it.
I would recommend this to a friend Nothing but trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly refuses to connect to network. Contacted Brother and they finally gave up and said it would not work with 5G network?? Contacted Best Buy tech folks and they eventually got it to work via various software downloads. Worked for a couple of days but same problem has returned. Every other wireless device in our home works flawlessly so not a network problem. Also has a frustrating automatic "Deep Sleep" requirement that requires you to manually wake up the printer every time you wish to print. Will return today. Extremely disappointed
No, I would not recommend this to a friend- Pros mentioned:Print quality
Good printer. Rugged set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great black & white printer...quick & fine printing at a decent price. Was a bear to set up; only workable set-up option is through an smart phone.
I would recommend this to a friend Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product for home or personal use with print ,copy and scans future.
I would recommend this to a friendHappy buyer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered ahead of promised time easiest way to buy from the comfort of your house
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works great. The only thing I had to do was to block Brother from sending me messages even though I unsubscribed to everything.
I would recommend this to a friendHorrible touchscreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because the touchscreen was horrible! I homeschool and print stuff a lot!!! I do a ton of double-sided printing and it was not a simple process to get that and didn't have the ability to make a shortcut like my prior brother. I got a different model and it's much better.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I understand you are planning to return the Brother DCPL2640DW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
Everything we wanted!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we wanted! Love the large document feed - especially for scanning.
I would recommend this to a friendExcellent value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using Brother MFC for several years now for home use.
I would recommend this to a friendFast scanner. Toner empty too soon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Fast auto document feeder. Con: Toner that came with it only lasted two months! My old bare bone brother lazer printer lasts about a year before replacing. Also, this one did not come with the touch screen like my old one, which made it seem cheap and navigating through the menu is rough.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
brother printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice printer but toner did not last long was difficult to connect but ok printer
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you did not get the toner yield not as expected with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you.
If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509260002/workspaceContext/workspace/processedPrint/Answer/186203
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/DCPL2640DW
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems very slow at times and it will just randomly stop printing. I have to go in and cancel the items in the queue and start over.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you are having some software issues with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
Nice printer difficult to navigate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too difficult to connect to internet. I have tried multiple times and have a hard time and I am kinda techy so I can imagine someone that doesnt know about technology.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you are experiencing connectivity issues with the Brother DCPL2640DW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Best copier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brother copier best one I ever had. Don't have to worry about color cartridge. It's in all black wireless copier.
I would recommend this to a friend??????????????????????????????????
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Brothers printer and geek squad support. When I called after it did not work, the geek squad person referred me to tech support and a $40 charge to try to fix it. I refused and went to the store. Geek squad is coming to my house. I spent 40 minutes of wasted time on the phone.
No, I would not recommend this to a friendBrand response from Brother
Posted .I’m sorry to hear about your experience with the Brother DCP-L2640DW. If you still need assistance we’d like to help. Please contact us directly at:
https://www.brother-usa.com/support
Don't buy this printer/scanner/ etc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks! No password on the back so I cannot register it or get updates. I don't like that you can't scan if the toner is out. It keeps telling me I need paper and it's half full. It mangles envelopes, they come out wrinkled and crooked. I need to return it actually.
No, I would not recommend this to a friendNice printer but issue with wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good printer but it doesn't remember the wifi so I have to constantly put the password in
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you are experiencing connectivity issues with your Brother DCPL2640DW. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
- Pros mentioned:Connectivity, Ease of use, Overall performance
replacement copier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Straight forward setup. Took some time since was that familiar with Brother. Easy connection to the internet and works great. A lot of bang for the buck with this unit
I would recommend this to a friend
