Customers recognize that the ice produced by the 40 lb Portable Ice Maker melts quickly. Several users noted that ice production is slow, resulting in long wait times to obtain a sufficient quantity of ice. The small amount of ice produced in a 24-hour period was also a common concern. Improvements in ice production speed and durability are desired.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
Cons mentioned:
Ice quality
Rated 1 out of 5 stars
Bad ice machine
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1st one arrived with crack and then within a month it stopped working
2nd one didn’t work at all
3rd one only made 3 cups of ice in a 24 hr period
Bad product- I understand if one didn’t work but all 3
Don’t buy don’t recommend especially for $550
No, I would not recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Cons mentioned:
Ice quality
Rated 2 out of 5 stars
Very Disappointed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love sonic ice, that’s why I purchased this ice machine. I was very disappointed. The ice melts as soon as it is made. It takes a long time to even get a glass of ice. I sent back machine.
No, I would not recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for contacting NewAir.If you have any questions feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Cons mentioned:
Ice quality
Rated 1 out of 5 stars
Eh.
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Spend the extra money and buy an ice machine that keeps the ice frozen. This makes ice fairly quickly, however, it starts melting shortly after it’s made.
When transferred to the freezer, it turns to one big block of ice.
No, I would not recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for contacting NewAir.If you have any questions feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
Rated 1 out of 5 stars
Newair nugget ice machine
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Luckily we purchased a warranty because it already quit working. 2 weeks after getting it.
No, I would not recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Rated 4 out of 5 stars
Ice machine
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Makes great ice just a little loud while operating
I would recommend this to a friend
Rated 5 out of 5 stars
Portable ice machine
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The ice machine works great. Kids and wife love ir
I would recommend this to a friend
Customer reviews from Newair
User rating, 4.2 out of 5 stars with 338 reviews on Newair.