Customer Ratings & Reviews
- Model:
- AWAUR13-7417WHT-PUS
- SKU:
- 6516615
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Aurora R13's exceptional performance and powerful components, frequently praising its ability to handle demanding tasks and games. While some appreciate the price and build quality, others have noted issues with RAM compatibility and occasional fan noise. The RTX 3080 graphics card received mixed reviews, with some users finding it satisfactory and others reporting slightly elevated temperatures.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ram
Be wary of open box product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box Product description did not match actual specifications of the rig. The sticker on the box said this rig had 32GB memory and I9-12700k core. I still have the box with the description on it. I even asked the best buy team member about the box description as it said something about it not being the right box. He said, and I quote "Geek Squad checked it out, so the system should have what the box says", after seeing the description on the box with flags on it, saying something about it not being the right box. It was a lie. Double check open box product. I don't know who was in the wrong here, but I essentially got scammed.
No, I would not recommend this to a friend Dont buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermals are terrible turns into a hotbox and cooks you after 3 or 4 hours of play
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Jules,
Thank you for taking the time to leave us your review. We are sorry to hear you are having overheating issues with your Alienware Aurora R13 Gaming Desktop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help you resolve this issue.
Here are the steps to help resolve your heating issue:
1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that nothing is obstructing them.
5. Update your system BIOS to the latest available on the Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
Garbo.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This jawn literally started acting up 2 days after I brought it… I returned it after 6 days of troubleshooting and trying to resolve the issue. It was disappointing since when it did run for the 15 minutes it would, it would do well but then it would crash so yeah, trash. Dont get it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you were not too happy with your Alienware Aurora R13 gaming computer because of the crashing issues and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pc was broken when I got it and box was beat up. Had to return and buy elsewhere
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ZacharyB,
Thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you PC was broken upon arrival, and you had to purchase your device elsewhere. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Proprietary parts terrible thermals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Alien line continues to disappoint. Buy a pre built from a place like CyberPower.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Senn,
We want to thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that this product does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell