Customer Ratings & Reviews
- Model:
- AWAUR13-7417WHT-PUS
- SKU:
- 6516615
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Aurora R13's exceptional performance and powerful components, frequently praising its ability to handle demanding tasks and games. While some appreciate the price and build quality, others have noted issues with RAM compatibility and occasional fan noise. The RTX 3080 graphics card received mixed reviews, with some users finding it satisfactory and others reporting slightly elevated temperatures.
This summary was generated by AI based on customer reviews.
Windows 11 is a nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 bricks the computer. Then you waste days researching why and having to run ms config and essentially reprogram and go back to older installations trying to figure out what’s wrong and how to get a simple software you use daily to function. Putting it back in the box and retuning
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Zfire,
Thank you for taking the time to leave a review of your Alienware Aurora R13 Gaming Desktop. We are sorry to hear that you are not completely satisfied with Windows 11 and have made the decision to return your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Alienware PC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my Son for Christmas, he loved it but not even 60 day’s in and it completely shut down and wouldn’t turn back on. We took it in for repair a month ago and still haven’t got it back. Last update was 3 weeks ago, telling us they had to order parts.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Gelo,
Thank you for taking the time to leave a review of your Alienware Aurora 13 gaming desktop. We are sorry to hear that you are experiencing an issue with your device and the length of time to repair it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Gpu
A bit overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was steep to say the least. Cooling was another issue. 3080 was ok and ran a little warm. Also you could build the same pc for less than 2k
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Xander,
Thank you for taking the time to leave a review of your Aurora R13 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your device overheating. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to assist you in resolving your overheating issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell