Customers are satisfied with the AW725H Tri Mode Wireless Gaming Headset's compatibility with multiple gaming platforms. However, some customers reported issues with the microphone's audio quality, describing the sound as muffled or lacking clarity. Several users compared the microphone negatively to other headsets they had previously owned. The overall experience appears to be mixed, with strong points in platform compatibility offset by concerns about microphone performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 39 reviews
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Not sure why the weird reviews !
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This reviewer received promo considerations or sweepstakes entry for writing a review.
To start off I’ve been a fan since I’ve gotten my first Alienware PC R16. Trade the previous versions for these since the pads wore off on my previous headset. I’ve been testing various headsets since I’ve had my Xbox and can honestly say the volume and bass are amazing. Ended up returning the steel series high end set for these.
Comfort, lightweight and straight forward.
Has never disconnected or had faulty audio noises.
I believe issue are part of not having the right audio program set on your Pc. I use the free version of Sonar and can tweak the setting for perfect Cod audio and amazing booms for Helldivers.
Can’t recommend a better priced, comfortable and great sounding headset.
I would recommend this to a friend
Rated 5 out of 5 stars
Gaming headset
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Alienware headphones took me a minute to learn to setup in settings but most of the time I just use the wire instead of wireless sounds clear when I play games only issue I would have is connecting it other then that it’s a good headset
Inaccurate description, downgrade of earlier model
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I'll start off by saying that I am a fan on Alienware and their products. My laptops, monitors, keyboards, mouse, etc. are all Alienware brand.
I currently have an Alienware headset, AW510H, and thought it was time to refresh my headset. I actually bought this headset twice, returned it the first time because after reading online reviews I thought that due to user error (me), I didn't properly configure the headset to maximize its potential for my use. Unfortunately, I was wrong for buying the second time and right for returning the first time (facepalm).
From an audio perspective, even after using Dobly Atmos to setup this AW725H, my AW510H was producing superior audio output. For reference, I've attached screenshots of my various outputs my pc recognized that the headsets were capable of. As you can see, per what my pc recognized, the AW510H was able to produce Studio quality output whereas the AW725H was only able to produce DVD quality output. Additionally, the AW725H was producing sound that seemed very low/muffled compared to the AW510H at the same audio level. I'm not a pro audio guy, so I'm simply using what my Alienware laptop is telling. I found this very odd and disappointing.
While I could simply jack up the volume of the headset, the deal breaker for me was its lack of compatibility with my Xbox Series X. The only way I could use it with my Xbox was via the 3.5mm audio jack on the controller (cannot be connected wirelessly). However when using this headset in this manner, it deactivates the headset's volume and mic control buttons. To manage the sound, it has to be done via the Xbox audio setup directly, cannot be done on the fly (same for the mic). My AW510H doesn't have those limitations, the inline controls still function. I found this to be VERY disappointing.
I really wanted to like (and keep) this headset but the limitations I ran into while trying to use it didn't justify the purchase so I returned it (again).
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product is very comfortable, the volume quality is amazing, long charge life, easy to pair with my system
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 4 out of 5 stars
Great headphones
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These headphones are great for video games a little over priced but worth it if you got the money. The bass is really good as well as the audio and from what I’m told the mic quality is good as well.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Havent used the mic yet but so far amazing headphones, great sound quality and it muffles outside sound pretty well.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 3 out of 5 stars
A decent experience for the price
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
While the sound quality is fantastic, the mic quality is not very good. It makes it sound like I am on a cell phone but for the price it is worth the buy
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like the headset the quality and sound direction is very nice and the battery life and how fast it charges is insane I wish PlayStation controllers would take a page out of this things book.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Alienware headphone
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Alienware Headset
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price
This reviewer received promo considerations or sweepstakes entry for writing a review.
Use these for gaming and sometimes watching movies on the TV when the wife is sleeping. They sound great and they are pretty comfortable for wearing for extended hours.