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Customer Ratings & Reviews

Aluratek - 14" Widescreen LCD Digital Photo Frame-Angle_Standard

Customer rating

Rating 3.9 out of 5 stars with 290 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 290 Reviews
  • Rating: 1 out of 5 stars

    Worst Purchase Ever!

    Posted
    Lisadee1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am sorry to say that this experience has been very heart-breaking for me. I have been looking at this digital picture frame for quite some time. I've put off getting it because 1) it is a bit expensive, 2) I wanted to make sure that the size was going to be adequate, and 3) I'd hoped to get it as a birthday present in August. With that being said, my b-day came around and my family was not able to purchase it for me due to some unforeseen circumstances. A few months passed and I found myself in a position to purchase the frame with some funds that I'd been putting aside for a rainy day. I was truly excited as I made my way to my local Best Buy store to purchase my long awaited frame. As soon as I returned home I could not wait to open the box and begin loading family photos and beautiful memories of the past. I plugged everything in and got to work. After taking my time to load about 250 photos, I took a moment to play/view what I thought was going to give me a huge feeling of happiness. Unfortunately, I got nothing of the sort. Aside from the frame constantly freezing up, quite a few of my photos would only show sideways or up side down. Some photos looked like I had added green filters to them and cut them out of a comic book. I also kept getting a "Decoded Error." Needless to say I was very unhappy. At that point I had no choice but to return the product to the store for either a refund or an exchange. When I returned the frame to the initial store of purchase, I was directed to another Best Buy store that had the frame in store. Myself and my husband decided to give the brand another chance only because I fell in love with the size of the frame. I showed up to the store right around closing time and the associates were very welcoming. I was able to obtain a new frame with ease and was just as excited to get that frame home as I was the first time around. Low and behold as soon as I walked in the door I began to open the box and get everything plugged in just as I had done previously. To my surprise the darn frame would not even come on. I tried everything from checking my plugs around the house to checking and rechecking that I had done everything correctly. It still would not come on. My heart was broken! My feelings were hurt! I could not believe that I had done all of that and I was right back at square one. Oh well....I guess this means that I will be on my way back to my local Best Buy to make another return. I guess that it is just not meant for me to have this digital frame. Who knows...maybe I will find another one that I like that will actually work like it is supposed to or heck that will at least come on. As for now, I am very disappointed and I still ended up with no b-day present.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy!!!!

    Posted
    Scotty

    I recently purchased this frame as a birthday gift. The manual is less than adequate and lacks clarity of the basic functions. Knowing what I now know I would have purchased another make. My observations are: a) With nothing installed into the INTERNAL memory, Photos can be viewed from a SD card with relatively no problem. From a jump drive (USB 2.0) there is hesitation and video glitches present during viewing. If viewing from the jump drive, the photos will freeze with regularity and often blank the display. b) If photos are separated into Folders before copying to the device, either on SD card, USB or PC they cannot be viewed as individual folders, the frame will Lump them all together in one File. i.e. if we have 2 or more folder, “Our Cruise” (50 jpg) and “Kids Birthday” (75 jpg) the frame will cause each folders contents to be one big file (125 jpg) . If only “Kids Birthday” is wanted for viewing it cannot be done as you will be forced to view “Our Cruise” at the same time. c) I cannot get the auto timer to switch the frame on at the time that I have set. It will switch itself off at my selected time. The remote will not cause the frame to come on, I have to press and hold the Power Button on the frame. d) The display will not start at “Slideshow” when switched on, I have preset “Slideshow” in Photo set up but it starts up in “step show”. e) The data sheet on Best Buy shows Motion sensor, there is no such sensor. The LCD display is good for the price but be prepared to struggle through the operational steps. Overall Aluratek have done a very poor job with the manual. Customer service is no existent. My email to support went unanswered and after 15 minutes on hold my call back has not been done. Poor product and terrible support. Never again Aluratek.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well if you know what you’re doing.

    Posted
    Chizzer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’d read a few other reviews about The Aluratek Digital Photo Frame (mostly the low rating reviews) prior to having purchased it, so I went into it a bit skeptical off the bat, but decided to give it a chance anyway. I am an artist who creates a lot of digital artwork but I often like to have references in front of me while I work. So I purchased the frame with intentions to be able to load many references into it which would then be able to play as a slideshow while I work. What I had seen from the other reviews was that the picture quality was terrible and pixelated on the images that had been loaded into the frame, but what I discovered through my own testing was that the original pictures loaded onto the frame just needed to be formatted properly and with a high enough resolution that they wouldn’t distort when loaded onto the frame. So I did experience what everyone was talking about initially, in terms of low resolution pictures and pixel distortion, but reformatting the pictures fixed the issue and they look fine now. The slide show plays in a loop and can even play music and video files. So after some tinkering I got what I wanted, and then some. Hope this helps.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Big is not always better...

    Posted
    atm2626
    • My Best Buy® Elite MemberElite Member

    Pros: - Beautiful Frame - Nice Size Cons: - Bad aspect ratio: This is very rectangular which means you must crop all your pictures before using. - Very poor viewing angle: You have to be straight ahead for it to show proper colors and detail. - Poor resolution: I should have known this given the resolution and size of the display - Weak options: It is 2016...give us an option for fill screen zoom! Don't fill the screen with a stretched out image. No slideshow transitions. I feel like I'm stuck in 1999. - Glitchy: I put photos on a USB and this thing has very short glitches between photos. - Horrible packaging: The box feels like something you'd pick up at the 99 cent store. Bottomline is this company should not be in business in today's world. I'm surprised Best Buy provides this product. It's really bad. I kind of wonder if I got a lemon since everyone else seems to like it. Maybe I'm spoiled with my retina stuff from Apple...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It's going right back

    Posted
    rody
    • My Best Buy® MemberMember

    Comparing this unit to an 8" Pandigital Pantouch. The viewing angle is very limited, you essentially have straight on only. The UI is not intuitive and the online manual I found is not for this model but for the general release version-this model is BB exclusive (I didn't open the manual in the box). There are buttons on one side which are difficult to use, much less see to identify, so I stuck with the remote. That worked better so long as you have a light to read them. Dark lettering on dark background is not ideal. I plugged in a usb which had the photos I had reloaded on the Pandigital recently and could not find how to get the unit to show more than 50 of the nearly 500 photos on the usb. Of the 50 photos it acknowledged, it played less. I kept getting a "decode error" msg on others and could find no information on their website to explain this (or really much of anything). The photos were taken by Canon cameras and Windows phones, which display beautifully on the Pandigital. I am sorry to have to return it, I was really looking forward to a much larger photo display. The display size was wonderful, for the few photos it deigned to play. I didn't try any of the other features as I quickly saw that it is not a keeper

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dead Pixels Galore

    Posted
    jdatlanta

    I excitedly purchased three of these as part of my shopping for Christmas. I had been restoring slides that were seemingly long lost to the family, and digitally converted them into .jpg files. These frames were going to be the perfect way to display all of my hard work, and to take my family on a cruise upon the Nostalgia Ocean. However, while I was setting up a frame on Christmas Eve, I found that it had a dead pixel. Concerning, but that's alright... I have two more that I can try. I'll just take the defective one back to the store. I set up another frame, the second out of three I had purchased. This frame had a dead pixel too. Needless to say, I didn't even bother testing the third one. I have no experience with digital frames, but I wouldn't think that dead pixels are all that common. This could be partially my fault for purchasing from a brand I'm not familiar with, but I can surely say that I won't be made a fool of again by Aluratek. What a disappointment! I hope this helps save someone the hassle of dealing with a bad product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressed by this company

    Posted
    Grggary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had received this same frame a couple of years ago as a Christmas gift. Unfortunately, the frame stopped functioning about a year in. I was angry and left a scathing review. Within a couple of days of posting, I was contacted by an Aluratek representative. I told them I had no receipt, as it was a gift. They authorized me to return the frame directly to them, and they replaced it with a brand new frame (with many upgraded features). I felt so terrible about leaving a bad review, because they treated me so well and obviously care about their products and, most importantly, their customers. So this year for Christmas, I purchased this frame as a gift. I’m happy to report that both frames run great, have outstanding picture quality, and appear to be durably built. I definitely recommend this frame.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Aluratek has the best customer service

    Posted
    Marcos

    My wife and I desired for a long time to have a Digital Photo Frame. Recently, we made a visit to USA and we bought a 14'' Digital Photo Frame Model ADMPF214FB of Aluratek at Bes Buy. When we were preparing to return to Brazil, we decided to remove the equipment from its box, in order to occupy a smaller space in the bags. Unhappily, arriving home, we realized that we lost the pack of accessories that should enclose a power adapter, a remote control, a USB 2.0 cable, a registration card and a frame stand. We got very bored about the occurred. Then, I sent an email to Aluratek and the assistance team was quite wonderful to me. They promptly provided and shipped to me a free new pack of accessories. From now on, I will give always preference to Aluratek products. Congratulation Aluratek by your customer service team and thank you very much for your assistance.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful Image Quality at Any Price

    Posted
    aremdee
    • My Best Buy® MemberMember

    Not only does this frame not handle different aspect ratio photos well, it has a very small viewing angle (more later). I found the manual insulting when it suggested that the user should change their picture taking ratio to deal with the frame's poor software (my words, not theirs). Back to the viewing angle... unless you are directly in front of the frame, the image quality is awful. If you ARE directly in front of it, the image quality is still marginal at best. The controls for image quality are not on-screen when there is a picture on-screen, so interactive adjustment of brightness, constant, hue is IMPOSSIBLE. If you are buying a digital picture frame, its purpose is to display your photos. Don't waste your money on this one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very pleased!

    Posted
    Oldschool
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband bought this for me to replace a smaller LCD Digital frame. Love the size. And it has a lot more features including a calendar, music, and a fixed picture option. Two things I would add. First, the slide show only changes from one picture to the next. My other frame had better photo transition effects (like fade-in and fade out/shutter closing/diagonal transition/etc). Second, in the "calendar" mode it also displays photos along side. The calendar is bigger than the photo box display and I wish you could change the display so that it could reverse the two but it's not an option. The calendar is still a great feature. And would be really great if you could add notes / important dates to it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Quirky-Buyer Beware

    Posted
    Anon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this for my 87 y/o mother who suffers from macular degeneration. She wants to turn it off at night and then on in the morning. Company said that all you need do is turn it on and it will start the slide show. We turn it off then turn it on, but it hangs on the start up and will not go to pictures until you push a button on the extremely small remote. Contacted company again and they indicated that some photo formats and sizes interfere with the software and are unable to provide a solution other than going through the 1000 + pictures. Not convenient and not simple. So now if power goes out my mom can not restart the frame on her own. Unable to return because beyond Best Buy policy date. We're stuck

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    "HOT" summer days on a cold winters night!

    Posted
    Avengers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm very satisfied with my photo frame.I call it my personal "HD" digital Gallery "TV". I take my SD card from my phone, put it into the picture frame, and enjoy family and friends on the " BIG " WIDESCREEN , LCD "TV". You can create anything you want to display on your picture frame, including audio, or music. I only have my phone to work with right now, but I'm assuming anything with a SD card that would take pictures or videos works. All I know is I'm having alot of fun with it. All the features, functions working good. Very satisfied with my choice of picture frame. It might not be 4K HDR, but it is 14inch WIDESCREEN digital " LCD" ( "HD" ) high resolution ( "TV" ) picture frame!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken just after warranty expires

    Posted
    Gary

    The frame always would freeze on a random picture (different one every time) and the only way out was to unplug and allow it to reboot. None of the buttons or remote would work when the frame was frozen. Unplugging was the only option. Last night it froze again, so I unplugged it. This time it would not power back on. Warranty is up, company is no help. Can find no documentation on how to reset to factory. Best guesses suggest motherboard is shot. Please don’t waste your money on this frame. That’s too much to spend on something that lasts till just after the warranty expires.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love, Love, LOVE this frame :)

    Posted
    janey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I work with a financial planner, and we like to welcome clients and prospects to our office. I have spent the last 11 1/2 years printing a power point welcome sign and placing it in a frame. I got tired of printing and then continuously buying new frames when they wore out. I was making another purchase at Best Buy and happened to speak to the associate that worked with these. He had just got them in - not even on the shelf yet - so he pulled it out. It is such a nice clean look welcoming all, and clients as well as other associates and upper management have given positive feedback. Thank You!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Broke a few days after warranty expired

    Posted
    klind
    • My Best Buy® MemberMember

    This photo frame worked fine for an entire year. Then, about a week before warranty expiration, it started to NOT turn on. Warranty is only for 1 year. I would play around with it, unplug it, plug it back in, and it would be coaxed into turning on. It didn't even occur to me to check the warranty. Now, a few days AFTER warranty expiration, it simply will not turn on. I've tried everything I can think of to no avail. I would have expected a product at this price to last a few years. But the warranty is only 1 year, and in my case, it only lasted 1 year.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    it's okay

    Posted
    MyBB13j
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The frame was actually nice & big to see your pictures slide but the only thing was that some pictures would glitch for a quick millisecond or it wouldn't show certain pics at all. Size is great but for my room a little too big but excellent for a living room. I had to exchange it for a size smaller. What was great about it also was the you can fit your pictures to scale so if you took a landscape picure it would scale to size the frame meaning it would show right side up.. A feature my exchanged frame doesn't do now, bummer. Other than that should be fine. The glitch I am sure it's a fix it was just too big for me.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice to have

    Posted
    hnr5782
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The unit doesn’t always respond well to the remote and the interface isn’t the most user friendly. We also noticed a few pixels were out when we first turned the screen on. The ratios are a bit weird for digital photos. Most photos aren’t made to the correct ratios for this product, so you have to set them accordingly through photoshop or something, or be okay with stretched photos, or photos that do not fit the entire frame. Overall, we were happy with our purchase; it worked as expected and is one of the best on the market, but there could be improvements.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good but not great

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    always wanted electronic picture frame so I searched and found this one. Good but not great I am still playing around with settings color looks washed out right now maybe I can get it better. When I first started all of the pictures were sideways and went to web site and found program that is required to rotate pictures this should have been already loaded. this is part of problem spending time to get pictures ready to view and once they are rotated only small part of screen is used.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A great LCD Digital Photo Frame

    Posted
    JackBuddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Aluratek - 14" Widescreen LCD Digital Photo Frame was a Christmas gift for my spouse. It solved her one complaint about digital photography, which was that we took a lot of pictures that lived and died in our camera. Now she enjoys viewing photos all day long, event by event. She just changes the SD card and she can view photos from any time when we took memorable photos. We highly recommend this easy to use item for those you don't want to print every photo they have taken just to see the memories saved by photography.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    could be better

    Posted
    tb12je11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The frame lost pic quality from my iphone & home computer to the thumb drive I plugged into the frame. Also, the photos should all be right-side up -- if the photo was take vertically, it didn't translate well to the unit. For the price, I kind of knew what I was getting; however, in the future, I'd like to spend more money on a higher quality frame (at least 14") that could translate pictures better with the same high quality they were taken

    No, I would not recommend this to a friend