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Customer reviews

Rating 4.8 out of 5 stars with 6485 reviews

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  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers highly value the Apple MacBook Pro's ease of use, performance, and lightweight design. Positive feedback frequently highlights the crisp screen quality, long battery life, and ample storage. However, some users express concerns regarding the limited number of ports and the high price point. The device's tendency to overheat was also noted by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 239 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The MacBook Pro is amazing machine to use. Powerful, fast and steady. The flat keysTake some getting used to and they definitely could add another port or two but aside from that it’s a fantastic buy if you love Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Needed a quick replacement, this will do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own an older model Mac Pro tower and a newer iMac. I use them for video editing, which is my job. The graphics card on the tower started showing signs of wear. Coupled with it's inability to upgrade to the newest OSX, I decided to take the plunge and invest in a new machine. At first I was going to choose an open box of the slightly older model but at the counter found out it was ineligible for apple care. The sales guy hadn't realized that so said he could take 100 bucks off the price of the newest one plus get a student discount of another $125. It was a good enough deal for me, just had to decide on some specs. Since my tower is still good as a render machine I didn't feel the need to gork over the cash for the 16gb. I wanted the bigger 15" screen but couldn't justify the price difference. I also didn't care too much if i had the new touchbar or not. Maybe I just don't know what I'm missing, but I haven't been longing for it yet. The one thing I did care about was not settling for the base storage, I opted for the 256. That way I can easily fit all my apps plus project files if I know i will be working away from the office or my house. After a wild goose chase across 4 best buy stores to get the space gray, I finally got home with my new MBP and unboxed it. This is the moment I realized about the ports. I will admit - I initially freaked out and wanted to return it immediately. But what does that get me in the long run? After putting some thought into it I found an immediate temporary workaround. I transferred the apps and files I needed right away from my iMac via airdrop. The next day I purchased one USB adapter for immediate needs and when my 5% cash back comes through I will use that to order the Hyperdrive hub. I will also add that the space gray is outstanding and worth the several hours of my life it took to find one in stock. I just don't like the brightness of the silver and wouldn't want to look at it for 8 hours out of my day. First world problem, I know, but if I'm spending that much money, it's got to be worthwhile On to my initial testing with different apps. Final Cut Pro handled the project I pulled up really well, as expected. After Effects rendered out a 4 second animated graphic in 3 minutes and it looks fantastic. Cinema4D is what showed the poorest handling, as expected. This is obviously not a render machine nor would I ever try to use it as one but if I need to bang out a short 3D logo animation while on the go I think it will do ok. After a day of usage, I did not care so much about the smaller screen size. It was actually nice and easy to carry around the house and at work will hook up to a larger display anyways. I love the keyboard, definitely a plus in my book though I know there are mixed opinions. So the system takes up about 36gb and after downloading my musthaves those took up another 19, so long as I don't use this guy for any of my itunes stuff (entirely possible thanks to Spotify), I think I will be ok for awhile with 192gb remaining and utilizing externals. I don't love the small amount, but that's due to my budget and needing it in hand that same day. In short, this is not a complete replacement for any of my pro machines, but it will do in the interim and I have always wanted the laptop option. My office is on the warmer side (probably contributing to my graphics card failure) so to not have to leave a machine there is ideal.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    My first MacBook!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Windows user for my whole life. I never thought I would buy a Mac. I have set them up for people, but never used one long enough to understand what the big deal was. After 3 weeks of using my MacBook Pro, I can't see going back. I compared so many laptops over the course of a month or so. Lenovo, Dell, Acer, etc... Then I decided I should at least look at the MacBook Pro. I was sold pretty quickly, but still waited a week to buy it since it was a shift from everything I have known. I am positive I made the right choice though. The keyboard is so smooth and easy to type on. The battery life is amazing. It easily gets me through the day. The screen is beautiful, crisp, clear and accurate. The thing I love and appreciate the most is Sierra though. The OS is so smooth and quick. It took some time to get used to the gestures and shortcuts (I still am), but now I wouldn't want to go back to Windows. The trackpad is also useful and easy to use. The MacBook Pro is not without it's drawbacks, but they are not as bad as I thought they would be. I opted for the 13" non-touchbar Pro so I only have two USB-C ports on the left side. I was concerned about it, but I have not had an issue in the 3 weeks of use. I bought one $20 USB-A adaptor and have only even needed that a couple times. I do store most personal and work data in cloud drives and I don't hook up to other monitors very often. I will get a HDMI adaptor at some point. Another concern was storage. I was used to having 1 TB on my previous laptop. I opted for the 256gb MacBook Pro over the base of 128gb and it seems to be plenty considering my use of cloud storage. What is stored on the SSD drive is loaded very quickly. My final concern was programs and apps, but it turns out most of what I had on Windows I either didn't use as much as I thought, I was able to get on the Mac or I was able to replace with a Mac counterpart for pretty cheap. In my case none of those issues were really issues. I am very happy with the MacBook Pro and can definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Switched from Windows, No Regrets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a PC since I was around 11-12. Then smartphones came out and I tried android at first, but quickly went team iPhone and have been ever since. Even though I love my iPhone I swore I would never give up the perks of having a PC over a Mac. Slowly but surely I started sinking deeper into the Apple ecosystem though. Got an iPad, then Apple TV, then an Apple Watch.....and there was only one thing missing but I refused to cave. Until I really needed a new laptop and this one was on sale for $1000 Best Buy. I couldn't pass it up, and it was probably one of the best impulsive decisions I've ever made. Pros - Battery life is amazing. Lasts me all day (~10 hours) and charges fast. I looked at a ton of Dells before settling on this, and not only does Dell over inflate their battery lives (for example stating a battery life is ~12 hours but all the reviews say 3-4 hours), they also degrade so badly over time and this is from personal experience with two dell laptops and reviews. - Works like it's supposed to, and does so quickly. Fastest laptop I've ever had, could see some things potentially working faster if I had upgraded RAM/processor but I'm super happy with what I paid for. - Looks so sleek. Even the nicest PCs don't have aesthetics like a MacBook. It looks nice and feels nice. - If you have other Apple products, life just gets so much easier. Having iMessage on my MacBook (something I wouldn't be able to do in the foreseeable future on any PC) seems like it wouldn't be a big deal, but it's a huge deal. When I'm super focused and working on something but also don't want to miss an important text/call I'll find myself checking my phone and then getting distracted. With iMessage on my MacBook I can work without checking my phone and know that if someone needs to reach me it'll pop right up on my screen and I can quickly answer/ignore it and get back to work. - Screen looks great. Bezel size is decent compared to other PCs I was looking at. I saw one PC with a 4K screen with quite an upcharge for that. Very happy with whatever resolution this screen has. Do a little bit of photoshop work and have no complaints. Also looks nice outside, glare isn't too bad. Couldn't even see what I was doing on my last Dell if I was in the sunlight. - No touchscreen. Many people would consider this a pro but my last laptop was a Dell 2-in-1 and I can count the number of times on one hand I used the touchscreen. All touchscreen capability does is jack up the price for a feature the average user won't fully utilize. That's why I appreciate Apple keeping their iPads and MacBooks two separately perfect devices. Cons - The keyboard takes some getting used to. Not enough bounce back as I'm used to, and it's kind of loud. I haven't had the issues about keys sticking or just not working, but I did look into Apple's stance on the faulty keyboards and they seem to be very proactive about it. "The [replacement] program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit." if you do find you're unlucky enough to experience the issue. - Lack of ports, although this is becoming less and less of an issue cause I just don't care anymore. I use my iPhone XS to take pictures more than my DSLR nowadays, so don't really need an SD card reader. Don't need an HDMI to hook up to TV since I have Apple TV. Bluetooth headphones negate the need for audio port (even though it does have one, just saying, might as well get rid of that too). And I clearly overestimated the amount of times I would need a USB port cause it hasn't come up yet even though I bought the dongle thinking it would. Either way, dongles exist...I just haven't found the need for them yet. All in all, the transition was pretty easy for me because of all the other Apple products I own. I still love the Windows operating system, especially Windows 10...but I'm very happy with this purchase. Still have a Windows desktop at my desk but have been working with this on the couch more often. Don't pass up on a good Best Buy deal when you see one. This was $500 off the day I bought it and the next day the deal was gone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a bunch of research prior to my purchase and I am very satisfied so far. It is very light so I am able to carry it with me to class and it is fast. doesn't take long to charge and can hold a single charge for a a couple days. Easy to use. I would say that the downfall of the newer model is that lack of USB ports. You have to purchase it separate now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight
    Cons mentioned:
    Ports, Price

    Rated 4 out of 5 stars

    Everything you would expect from a MacBook Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pros: - Performance is top notch - The larger mousing pad is a big improvement - I like that even though this is the 13' the speakers are next to the keyboard - The display is a great upgrade - Thin and lightweight (amazing for previous MacBook Pros) Undecided: - The new keyboard does take some getting use to Cons: - Pricey (but this is to be expected for Macs) - Miss the Quick Release Power Connection (make sure you, kids, and pets tread carefully around that power cord!) - Hate that Apple has us dependent on the dongle. Wish it had at least 3 UBS-C rather than just 2

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Ports, Price

    Rated 4 out of 5 stars

    Windows user moving to Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a big risk for me to move to mac given that I have used windows all my life. I had a Dell XPS and Dell Alienware. The Bad points: 1. Like all apple products, it is expensive. 2. Few slots and yes you need a converter for most other devices to connect or but more apple products. 3. Since the keyboard working is little different, it will take some time to get a hang of it. 4. Where is my right click, it is little different Windows people. So, again it will take some time. The good points : 1. It is light and easy to carry. 2. Fast charging and got a long battery life. 3. It is fast in booting (SSD does help). 4. Overall fast response and good speed ( I do some image related coding and it requires processing speed). 5. display is amazing and I do feel a difference in the video quality and overall view. I am still getting a hang of it as I have to work on windows laptop for work. But I will say it has quality. Is it worth the price is debatable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Like an iPhone, only bigger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my old MacPro for nine years before needing to replace it. I finally invested into a new one, and so far it's been a pretty seamless transition. POSITIVES: The speed is lightening fast, and it seems to have ample storage. The apps all look different from their appearance on my old MacPro, but that's eight years worth of changes of course. It's very lightweight and the battery life seems to work well so far. The picture is very clear, and the sound is far better than my old MacPro. It syncs to iCloud automatically, which is helpful if you have an iPhone, or iPad. Also, it seems like it's a workhorse and no matter how many windows or apps are running, it pretty much stays as quick as if you were only running one single app. Lastly, I like how I can text from the messages app if I'm working and my phone is nearby-- it's a very unique feature that I didn't expect. NEGATIVES: I bought it for many reasons but primarily business use- which it would have been helpful if I knew that there's no Microsoft Publisher out there compatible for Apple products. I never tried using Publisher on my old MacPro because my laptop was too slow at the time, so I used the computers at school and work. Had I known that there's no Microsoft Publisher I could purchase, I wouldn't have gone with another MacPro unfortunately (I'm a diehard Apple user). It would be nice, especially for students/entrepreneur's if it came with a Microsoft Office upgrade at least for compatibility purposes. While the comparable apps are useful, they just aren't exactly the same as Word, Excel, etc. I wish it had a USB port built in. Instead, you have to purchase one separately. Also, I can't find a way to switch the touchpad so that when I scroll upwards, I go upwards (it's a small glitch and I'm pretty sure it's just user error, but I wish it gave you the option). These are the negatives in my opinion, but the biggest being that there's no Publisher to use. If Microsoft or Apple could come up with Publisher compatible with MacPro (or other Apple products), I would have given the rating five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Absolutely love my new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop about a month ago and am in love with it. I used to have the 2012 Macbook Pro model and decided that it was time to switch to a newer model. It is unbelievably fast and looks very aesthetic. It's very light (easy to carry around the school) and charges fairly quickly. The only annoying thing about it is that it doesn't come with USB ports, but the adapter for it only costs about $20 so it's not a big deal. Would definitely recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight
    Cons mentioned:
    Ports, Price

    Rated 4 out of 5 stars

    Very Nice But Expensive for What You Get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good: The machine is surprisingly small (between the size of the 11" and 13" MacBook Air), light, and powerful with a great screen. Mac OS is great and works well with Apple ecosystem. Bad: Nosebleed pricing, maybe as much as 50% higher than comparable Windows machine. Memory and SSD can't be upgraded so you are forced to overbuy up front. No standard USB ports so you need dongles. No memory slot. Only 2 USB-C ports, one of which needs to be used for charging.

    I would recommend this to a friend
  • Cons mentioned:
    Ports, Usb

    Rated 4 out of 5 stars

    Easy little computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is an excellent buy. Lightweight and great battery. The only thing about this and all the new laptops Apple is coming out with is that you need an adapter for USB, HDMI, extra ports, etc...which I get it. Technology is evolving and in the future every computer is going to go USB-type C. Something like that. Last years model was the last model to have that all included. I just feel like I spent a lot of money on the laptop and I have to spend more to have the connections that I need, like a USB port. Overall, I would have given this and all Apple laptops at the moment a 5 star if it weren't for that problem with buying things and adapters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen quality, Weight
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Great product with some minor inconveniences

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product for what I need it for. I got rid of my old desktop & now use this as my main home computer/laptop. I mostly use it for pictures, music, & videoes. I bought the extra memory. The quality is excellent! It's easy to use once you get used To the 'Apple' differences. The ports are different than most accessories require. So you have to buy an adapter. This is irritating because you always have to have this adapter with you. It's a little difficult to get around & find things. It took me a long time & a YouTube video to figure out how to store pictures on my external drive as I want my own copy as well. There are some neat conveniences too such as being able to text on the laptop. There are differences in how you scroll & where to find things. If you are already used to Macs, then this won't be an issue. There seems to be updates constantly though that you have to wait for. It is very light and extremely easy to transport. I also bought the external DVD player which works well with an adapter of course. Overall, the quality & base product is excellent with some minor usage inconveniences.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Switched for years of Windows laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First comment is that the Apple is just plain elegant feeling to me vs any Windows laptop I've had in the past. Now let me be clear, I have not had the Mac very long, but did have one as a secondary in the past. Now it will be my sole computer. First impressions; very light weight, keyboard feels like it types itself, display is REALLY bright and sharp, battery lasts longer than expected, could use one more USB-C port but not critical, touchpad works really great. These are just first impressions based on little usage so far, but I would say that I will likely be an Apple convert.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Easy to use and convenient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nervous about switching from my standard laptop to a MAC. I'm glad I made the switch! Love how easy it was to set up and all of the safety features. Love the chat features and how easy it is for me to chat/text with my son while I'm working on the computer. Lightweight and small enough to easily carry along wherever I go. Large enough to type comfortably on the keyboard and view what's on the screen. Wish there were more ports, but was able to resolve that issue by purchasing a USB to Type C hub. Problem solved!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Light, Slick, and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, Slick, and fast. i wish there were all of the ports from the previous models; 2 USC-C ports require adapters to use. The trackpad is great. I prefer the raised keyboard unlike that of the 2018 Macbook air. This uses a SSD instead of flash memory as well.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Awesome screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last MacBook Pro was a 2010 model and still works today. I decided to purchase a new computer due to issues with iCloud and downloading photos. Moreover, the most recent OS is not compatible with the old computer. I’m disappointed in the lack of ports which will force me to eventually purchase a USB hub. The screen is beautiful, and I love the computer despite the port issue. It’s much faster and weighs less as well. Hope it lasts as long as my 2010 model!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Apple Rarely Disappoints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful computer for the price, size and capacity. If you're on the go but also want full blown functionality, this is the computer for you. The Air is ok but the Pro line is your best bet if you're looking to do some heavy duty office work, graphic design, etc. Recommended to get a USB hub extension as the ports are minimal and also utilize the built in hard disk space as much as possible. Also, forgo the TouchBar and get the model without--useless gimmick that sucks an otherwise terrific battery.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Typical Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent screen. Excellent battery. Fast. Light. Only complaint is lack of USB ports.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great laptop for student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 2010 MacBook Pro and this thing is way lighter and smaller than the previous computer. MUCH faster with a MUCH better screen - but I guess that’s would be obvious with how far laptops have come in the past few years. We also have a 2016 model MacBook Pro in our house, and we were expecting this to be more or less the same, and were surprised by how different this one was. Make sure you know and are okay with the fact that this computer has no USB ports - at least not the kind you are probably used to using. This model has the new USB-C ports. So any previous equipment or accessories you may have, like a thumb drive, portable hard drive, etc, won’t be compatible without purchasing a USB to USB-C converter or upgrading your other equipment as well. We weren’t thrilled with how few of these USB-C ports were on the computer (just 2 in total, and one of these is taken up by the charger which is also now a USB-C, leaving you with just ONE SINGLE port while charging). I suppose the current trend is to have everything be Bluetooth/Cloud, but I think this would be a 5-Star laptop with just one more USB-C port. Still a great laptop, but make sure it will fit your needs and any current technology you need to use with your laptop. It ultimately still works for us, but we weren’t really prepared to re-purchase Bluetooth/USB-C versions of our current equipment

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Screen quality, Weight
    Cons mentioned:
    Ports

    Rated 5 out of 5 stars

    Great MacBook Pro Update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new MacBook Pro! It is lighter in weight, works faster, and has a clearer screen than my old one, purchased in 2011. I was disappointed that there are no USB ports or earphone jack, but I am able to deal with these changes with adapters. Overall, the laptop works great, and I am happy to have an updated product.

    I would recommend this to a friend