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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 173 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers highly value the SURFboard 8 x 4 DOCSIS 3.0 Voice Cable Modem's ease of use, affordability, and strong performance. Many appreciate its straightforward installation and the inclusion of a phone jack for those needing home phone service. Positive feedback highlights its compatibility with various internet providers. A small number of users noted the lack of Wi-Fi capabilities, requiring a separate router.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 173 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfect and great price, and small nothing wrong with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small enough to fit anywhere, small sleek looking, great product

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job as described. Decent price point for the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid steady connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After seeing my modem fee double to $10 I'd had enough. Bought this modem and I notice one thing. I get a steady solid connection at 220-225 Mbps. Cable modem it would fluctuate all over the place. On phone with cable the activation took less than 5 minutes. Very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Modem purchased so no monthly fees to Optimum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem can be setup quickly and best if all no more monthly fees to Optimum

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works great with Comcast/Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I LOVE IT AND I SAVE MONEY ON MY CABLE BILL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT ITEM I BROUGHT IT TO SAVE MONEY ON MY CABLE BILL

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect to home system for a novice at computers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like Optium and I’m saving money.Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to make a call to Comcast but otherwise easy up

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Doesn't have wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was great but had to return it since it didn't have wifi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good option for Cable with voice plans. Allows for 2 phone lines and lets you choose/upgrade the router that you want instead of being restricted to the small number of Voice routers available in the market . Saves $11/mo on modem fees from Xfinity.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as intended for a cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The EMTA didn't work out right out of the box with Mediacom. Had to call technical support but they can't fix it remotely. Truthfully we don't even use the phone service, they just throw it in as part of the internet package, so it isn't a loss. Maybe someday I'll have a technician come out and check it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great optimum choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by cable vision to purchase a modem to save $10 rental fee. This modem works far better than the one I rented from optimum. Not only am I saving money my service works better. I would highly recommend this modem for optimum customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable install was impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy in-home advisor recommended the product. When the cable installer came his first concern was our own equipment wouldn’t be correct. When he saw this he said it’s top of the line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worked as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought two of those to get rid of the optimum $10 per month modem fee; it was a very easy switch, just need to call tech support at optimum and they register a new modem for the account; should pay for itself within 7-8 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with optimum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation from online and didn’t have to call Optimum, everything was done on the computer. Just google it how to install it. Wants I got confirmation that was installed, I returned rental to Optimum store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to set up and works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced our prior rented Optimum-supplied Arris with this model, this one is on the Optimum list of compatible models, a quick call to Optimum to get the new one up and running was all it took, works fine so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bought wrong on lol

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to replace my comcast router, but when it was delivered i realized i ordered the wrong thing and took it back to my local bestbuy, they didn' give me any hassle and let me trade it right there for the right one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recently got a land line phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new roommate who needed a land line phone. I bought this and it works great. I did not want to pay the cable company 13.00 for renting their modem. I own this one and there are no more rental fees.

    I would recommend this to a friend
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