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Customer Ratings & Reviews

Your price for this item is $229.00

Customer reviews

Rating 4.4 out of 5 stars with 545 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 545 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Arris Surfboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these modems are overpriced, but most that have these features are this much or more. It has worked very well and has provided the extra speed that was needed.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Had to return. Comcast Couldn't provision device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 3 stars because I couldn't set it up with Comcast/Xfinity. The Comcast Store and Online support tried for 2+ hours, but since we had WiFi enabled Cable Boxes for the TV, they could not add this modem to the account. their system told us it was not compatible with service. if we removed the Cable Boxes and only had Internet and Phone it would have worked fine. had to return

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependable Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem! Works great with Comcast although it was a bit of a hassle to set up. It has been dependable and consistent. I have not had to boot it for months now. Works great with Comcast VOIP phone service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Only had this for a couple of days but painfully easy to setup. Save yourself some rental money from xfinity and buy your own modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router that will replace Xfinity router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what you need to bypass Xfinity router and stop paying a monthly fee for their router. This is the most up to date router on the market and can handle demanding work at home needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    SURFboard does it again!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Comcast customer for 10 years now and SURFboard makes the best modems, hands down. I buy these to make sure I don't have to pay the comcast rental fee. If you are looking for gigabit type speeds this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hasn't Skipped a Beat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had multiple issues over two brand new Netgear CM1100's from Costco, and decided to swap to a non-club model modem. This ARRIS T25 has fixed all of the issues we had and hasn't skipped a single beat for over a month.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and connect to Xfinity (nothing is easy with Xfinity but this worked like a charm. When you loose power it boots back up much faster and no more monthly rental fee!! Win!! Win!!!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Doesn’t work with Mediacom landline

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with my internet (Mediacom) but doesn’t work with my landline. Need to return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Comcasting!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and works exactly as advertised. Comcast had not problem. Speeds are blazing and phones connected smoothly. I'm very pleased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    personal home modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was a bit more expensive than usual, due partly to my requirement to need voice capability. Activation was not available online and required a cable guy to come to my home to activate. Once activated, it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Money Saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as advertised and do not have to pay Xfinity their monthly fees.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding modem with IP phone port

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to believe that there aren't that many IP phone modems out there. It works flawlessly, never needs reset, install takes some patience with your carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eeasy to install but no better than my netgear. Also limited in number of ports.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My modem had started needing to be restarted every week, this one is faster and very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Right Choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is the right choice for Xfinity/Comcast services for internet and phone installation. The setup was easy and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WiFi at it's Best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully! Saves money on cable bills. I don't know why I didn't purchase one of these products earlier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My ISP doesn’t support modem’s telephone ports.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem, but found I can’t use it because my ISP doesn’t work with this modems telephone ports. After trying 3 times using my ISP’s telephone support, I could not activate service on either telephone line. I have no choice but to return it. My ISP said they would be happy to sell me a 1 Gig internet kit + phone + wireless that works with their telephone service. I would recommend this modem depending on your ISP’s telephone support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the router to get, especially if you need dual phone line hook ups. DOCSIS 3.1 and perfect if you have comcast as your provider works great easy set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace modem I was renting from Xfinity and it has been working well. Cost of device was less than a years rental - device is paid off and I have no monthly rental payment.

    I would recommend this to a friend