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Customer Ratings & Reviews

$233.92

Customer reviews

Rating 4.3 out of 5 stars with 390 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 390 reviews
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem works really good and save money on Xfinity not paying monthly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris WiFi 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Highly recommend. Best choice. Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use and set up. Worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to hook up and compatible with my internet 3.1 Docsics

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Completely trash

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thing overheats and keeps shutting down appears to be a common issue.A lot of people have brought up online.I have reached out to them and they didn't care at all.So I wouldn't recommend getting it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not use it seemed ok pricy but it was a going to replace another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Value for money. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns out I didn’t need the product but customer service was fantastic..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Problems with cell service while connected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When connect phone to WiFi. Phone calls would not come in. Didn’t start having this problem til I got this router. And stopped after I replaced this router

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I wouldn’t buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, but it freezes up my Internet, kind of disappointed. I think they’re just making these things cheaper and cheaper so they can still charge an arm and leg for something.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Challenging setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was challenging due to setup URL not being secure (HTTPS). Then the wifi connections would not stay connected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it wasn’t what I needed I can’t speak on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Internet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice! I highly recommend it! No more connection issues!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have to restart every day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please check many reviews before buying. Everyone has the same issue of having to restart pretty much every. Single. Day. :) Drops connection a lot

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Motor

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time getting one of these worked better than expected

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hoping this modem was going to be good. But constant internet drops. I shouldn't have to restart it twice a day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works and compatible with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and compatible with xfinity service. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surf Board

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying improved WiFi and increased speed! We had Steven from Geek Sqad install it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    idk

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’m not a genius but i thought this would be a very good modem idk if it actually is tho

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Total waste of money, Best Buy returns are worse!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give negative stars I would... For the price you pay, this Wi-Fi will barely reach across the house. Tried to use it for about 24 hours. Purchased separate modem and router, and range is so much better. Went ahead and returned this product, and one thing Best Buy can't do is refund. The website says refunds in 5 days, however on the phone they say 10-15 days. I have never in my life waited 15 days for a refund.

    No, I would not recommend this to a friend
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