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Customer reviews

Rating 4.3 out of 5 stars with 395 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 395 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works well with my cable internet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem/router works well and definitely upgraded a previous model.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the money. Fast speeds with Xfinity

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought it but I did not need it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but I did not need it, my other one worked just fine. The problem was with the cable coming from the pole to the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS-Surfboard DOCSIS 3.1 Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasy to hookup. Great range in 1800 sq ft home! Good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard Great Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Nice looking. I upgraded my internet speed. Amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SURFboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Excellent bandwidth throughout my house (and garage) with no interruptions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to set up using mobile application, if you get stuck you can't go back to previous steps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up and great app to help with anything you need!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work like a charm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to setup and was up and running within minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Last modem you will need

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is fast and you won't need anything else. The Wi-Fi 6 is definitely worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router modem combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to monthly cable company rental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install ! And connection is awesome !

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    regret buying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already returned this item. I could not install it with the app. I then had the cable company send out a service person to install it. I managed to get two laptops and one roku tv to connect but no other devices could connect. Tech assistance from Arris could not provide a solution and disturbingly their terminology did not match that of the products published or on line information.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just meh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working properly after 4 months. Looking to replace

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My second purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy installation and fast service The internet works better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Best connection with Xfinity. Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    information Critical or spiteful comments on other reviews posted on the page or their authors If you are not the copyright holder, you may not submit copyrighted images Objectionable images will be rejected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cable modem and wi-fi router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with some assistance from my cable company i was able to completely install this modem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Failed to support more than 31 devices

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the G34 to replace an older Arris SBG10 router/wifi device (SBG10). The install and connection to Xfinity was very easy but spent 6+ hours trying to debug why some of my devices could not connect. Free support on ARRIS site is limited to a community support forum, so good luck getting an answer in a timely manner. It appears that the G34 router is limited to less than 32 devices. I had 35+ devices in my smart home and the router failed to connect to more than 31 devices. The maximum # of devices supported should be documented by router/wifi manufacturers. I think it is interesting that the G34 supported less than the SBG10 which is half the price. Returned to using my SBG10 until a suitable replacement can be identified.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, performing well. Definitely an upgrade from my last unit.

    I would recommend this to a friend
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