Customer Ratings & Reviews

Setting up with using phone was a little tricky. Once set up, it has been working as it is supposed to.

At first, i had issues disconnecting on my PS5, like completely lagging out of games. I havent had that happen in a month or so, although on my Roku TV, it sometimes glitches out while watching streaming apps.

A little hard to install, still having trouble with it connecting to devices

Another selection of great choices that was offered from Best Buy. I've already found a coffee grinder on line from Best Buy that I can't wait to purchase in my cart.

I recently increased my internet speed to 500 megabytes and I am able to stream youttube and Paramont+ without any drop outs or buffering. This device is saving me $ 15 a month that I do not have to pay Comcast. An excellent buy.

Very satisfied with this product. Installed in minutes but had to contact provider to finish install. The WiFi 6! Reaches my entire house and no problem with streaming service.

I both this modem/router to upgrade my 7yr old modem/router combo. I see a lot of 1 star reviews. So, I was skeptical. But, setup was easy. The longest part of the setup process was waiting for Xfinity to to activate the new modem. Modem speeds are as advertised, for my internet plan.

Hot garbage of a combo unit. Consistent connection problems since install. Network dropping out, and is starting to drop out multiple times a day. I should have more reviews of the unit, as this is a common occurrence it looks like. It's barely three weeks old. I'm outside of the return policy now, and out 200 bucks, but that's my fault for not trying to return it sooner. Don't be like me. Don't give this thing a chance.

Easy and pretty simple setup. Great Modem. Great coverage. Also pretty fast.

Router works great and was very easy to set up. They matched price.

Terrible, do not water your money. Same connectivity issues that other people have noted. Stopped working after 1 day because it could not hold a signal.

Thing overheats and keeps shutting down appears to be a common issue.A lot of people have brought up online.I have reached out to them and they didn't care at all.So I wouldn't recommend getting it

This appears to be working quite well so far with my internet connection, voice over internet telephone, youtube, netflix, and prime.

This is a quality made piece and I would buy again.

Great! I’m not hooked it up yet, so I can’t say much more

Great WiFi connection for the entire house………………..

Really good for college dorms and decent sized apartments!

Was hard to set up had to call to get help with setting it up . Needs better instructions

Needed to replace my old combo unit and Best Buy Rep recommended this one.

Would be 0 star. Returned it to Best Buy. Cox tech came to my house unable to get the internet to work. Had to reuse old modem/router. MOST IMPORTANT when I activated the product required to use the "surfboard" app for a phone the app requested a credit card to register, NOT OPTIONAL. Said I wasn't charged for anything. Credit card bill showed 2 $34.95 charges from Barbara Tech which was flagged as fraud. I was signed up for service w/o my permission. I called Barbara Tech to remove charges and they did but crecit card company closed my account and issued new card. Will never again buy Arris products!!!!!!! So sneaky!!!