Customer Ratings & Reviews

Used it for a few years & it worked great. Have now moved to Arizona & the internet company provides the apparatus for us so am not using it now.

Easy to setup same brand as previous modem - lasted very long and worked great

Buy it now and stop paying rental fees. It works better and faster than Comcast equipment you are paying rental fees for every month!

I've never used Arris products before until now, so I didn't know what to expect (despite the great reviews). Initially I bought this to go with my tp-link deco mesh routers, and they did work together. However, I learned that it is not ideal to mix brands (even though each website said they were compatible with one another & my ISP). I live in a 61-year-old multi-level home and the layout is full of walls/barriers for good wifi reception. Although this cable modem works amazingly well combined with a different brand of routers, I did end up purchasing a set of Arris mesh routers to go with this. Now, it works perfectly! The product itself is very lightweight, which causes issues when connecting a coax cable to the back. The coax is heavier than the modem, causing it to move in whatever direction the cable moves. That makes it a little inconvenient, but it's workable. Otherwise, it's really simple to hook up and get going. Download the app and set up will take you no time. *Beware, there isn't a full owner's manual for this in the box, just a quick start guide. If you want more detailed info, you'll have to get it online. Likewise with the specifics of the Surfboard app. *Also, do realize that this is a modem only, not a modem/wifi router combo. This will NOT give you a wifi connection throughout your home without a wifi router. I would certainly recommend this modem.

I’ve bought the netgear CM1000 modem because of the great reviews and recommended by Best Buy. The cm1000 performed well for about a month and it started to give me disconnect issues. I literally need to restart that modem weekly! So I returned it and got another one. Maybe it was a fluke and I got a bad one. Again after only a few Months, same issues again! I returned it and got this arris surfboard modem. Wow, this modem is fast and reliable! I’ve had it for over 3 months now and it hasn’t given me any issues at all. This is by far the best modem in the market, I would highly recommend this to anyone!

I purchased the Arris Surf Modem SB8200 as an upgrade to an older Arris Modem SB6121 that I purchased a number of years ago. The new Arris SB8200 is a complete upgrade to my home internet network. It increased my download and upload speeds to match the speeds that I’m purchasing from my internet provider. It was easy to connect to my incoming internet cable line and to my Wi-Fi network router. Once I registered the necessary serial numbers with my provider the modem started up and all of my connected devices are running and streaming at lightning fast speeds. I highly recommend the Arris SB8200!

The Surfboard is newer than my previous model and upgraded to get higher speeds. It took about 10 minutes from the time I was home to the time it was connected and working on my system. Set up was so easy. I would recommend this low-profile powerful modem. Cheers!

Works really good! This product was recommended by my Internet provider technician and I had one before so I just re-purchased the same thing but a higher model

Works flawlessly with Spectrum 1GB service. Was able to get it setup quickly and it cut my ping in half, AND increased my internet speed from ~600mbs to nearly 900 with NO other changes. This is far superior to the modems Spectrum sends. I upgraded to this one because it is one of the very few listed as compatible with Spectrum that does NOT have the Intel PUMA chipset.. with its known issues. So far this was a very good move.

Could not be more pleased with this modem. Very easy set up. Paired with Nest mesh wifi. Pulling great speeds, and got on sale as well.

Great Modem. I have my own wireless router so I had no reason to purchase or rent the panorama wifi gateway from my provider, COX. If you buy this you will need to contact customer service and have the MAC address and SN of the device ready. These are listed on the device but also on the cover of the owners manual to make things a little easier. Once CS has this information they'll be able to allow your modem on their network and once it reboots, it might reboot again if it needs any firmware updates. Not that this is for DOCSIS 3.1, so works for Gig speeds; you won't need this for any lower package, a 3.0 will work for that. This guy's not cheap, but it's the best you can buy IMO.

An amazing modem with incredible speeds! I have connected to an Ampli Alien router and let me tell WOW! Most folks who not up to date on all the Wi-Fi 6 business will miss on exactly what modem is capable of. A 3.1 DOCCIS Modem must be used with a WI-FI 6 capable router in order to get your 1 giga bit speed’s assuming you’re paying for that level. Unfortunately, I had to return mine because my modem’s in my bedroom connected to my gear the thing puts out a lot of light, I found myself putting it in a shoe box every night LOL! That being said highly highly RECOMMENDED!!

Only had this for about a month, but so far, I have had fast internet, with no issues what so ever. My speeds are noticeably faster; however, I also upgraded my internet download speed at about the same time that I switched to this modem. I have not used the second ethernet port on the back, all items are connected wirelessly through a separate router. Heaviest traffic at my house is two HD movies streaming at once with 6 cells going at it with games/social media, 2 working laptops and 5 other wireless devices that either download music or news. No issues everything runs top notch, my Xfinity download package is the 800 MB

Rather than pay a monthly fee to rent a modem from the cable company, and because I wanted fast, reliable uploads and downloads, I discussed my options with the Best Buy sales folks, read reviews of products by various companies, and selected this model. This unit is certified for use with my internet provider's system, and was very easy to set up. I purchased a separate wifi transmitter; and since it's plug and play, just let the modem do its thing talking to the provider's system. I did need to consult Best Buy staff plus the provider's staff with questions; they walked me through the process. Actual time to set everything up and connect was only about 20 minutes. Knock on wood, it's working fine, with only a few brief interruptions in connection which I assume was caused by the cable company's side of the system.

Had to replace outdated cable modem. This one was easy to set up & works great

The set up was easy. It’s the internet provider that makes the process difficult. We were changing out the internet provider’s modem. This is a very suitable modem for the internet package we have.

Works great and setup was easy - just call Spectrum and give them the mac number and then reboot.

Installation was a easy although I had to call the cable company so that they can set it up on their end. The service has not dropped and the steadiness of the modem has been great. I have this paired with a Google Mesh. This was a great buy for the price. It was my own "non research" but the two ethernet connections in the back were more about connecting it to two separate routers and not the same router.

Lightning fast, reliable! Originally bought to replace my existing same model as I thought my old one died. Turned out it was Comcast outside line. My original continues to rip along flawlessly.

ARRIS - SURFboard 32 x 8 DOCSIS 3.1 Cable Modem My previous cable modem died and I was forced to get a replacement. I decided to try to future proof my purchase going with a DOCSIS 3.1 modem even through that standard isn’t wide spread yet. This modem has 2 RJ45 input ports but unless you have 2 IP’s supplied by your internet provider you can’t use both input ports for faster speeds and bandwidth. The speeds I get max out the tier of service I’m presently on and with the ability of going to a higher tier in the future I should be set for a while. The modem does get hot, mine is in the basement so it should be too much of a concern. I might add a computer chassis fan for cooling since that is what probably caused my old modem to fail. I’m a firm believer in separate modem router setups. The modem/router combo units can supply better use of space but also less flexibility and less ability to upgrade in the future without replacing the whole unit. Overall I’m satisfied with the modem but it is over priced.