Customer Ratings & Reviews

Easy to install and has worked fine Bestbuy help with the selection of the product

I was told by my ISP I needed to upgrade my modem, and since I use a mesh wifi system, and I don't need telephony, all I needed was a reliable modem, and this was the best deal I could find.

I purchased this modem so I could take advantage of my cable company offering of 1 gig down (thank you Wowway), I was on the fence about this one or the Motorola cable modem; I selected the Arris Surfboard for one reason and one reason only. This amazing modem had 2 Wan ports I could use so I can have 2 separate home networks with different internet access. It works like a charm and I have my Control4 system utilizing 1 Wan port while I have my primary network work over the 2nd Wan port. The speeds of 1 gig support are accurate as I usually max out. I'm very happy with this modem, it doesn't get as hot as everyone says it does and I'm running both Wan ports.

Fast and stable speeds. Works great connected to my wireless router to feed all of my connected decided reliably.

Like others, I'm getting ready for the next wave of technology and speed improvements. So, I swapped out my older Arris model 6183 for this newer docsis 3.1 model, and saw an immediate and significant increase in my Blast internet speed. I can't believe there was ever a day that I put up with buffering. Unlike my last modem or two, I was able to activate this one just by opening my browser and filling in the required info. After rebooting it once, I was up and running in less than 15 minutes. Kudos to both Comcast and Arris for continuing improvements in technology. Bring on the high speed internet.

Very happy with this product, very easy to set up.

Who says that you need a modem from your Internet provider. With a little research, you can find the correct modem for your internet service. In my case the ARRIS SURFboard 32, DOCSIS 3.1 Cable Modem was the correct one for my Gigabyte service. Paired with my Linksys MESH router, I'm getting great internet speeds. The modem was very easy to setup. You need to mark your cables that you remove from your old modem for match up with your new modem. You also will need to call your provider for registration of the modem. With the right setup you should immediately see the improvement. BTW, DOCSIS 3 is required for gigabyte routers.

I purchased it to upgrade the SB6190, a reliable product until Xfinity increased the cable speed to 900 MB/s. It was too much for SB6190 and it dropped the connection and made self-reset quite frequently. After installing the SB8200 the connection got stable, with no connecion drop and no self-reset anymore. The installation was easy.

I bought this as a "future proof" alternative to renting a modem through the cable company. Very easy to set up and compatible with most cable providers. (I, for example, use Comcast.)

Works great, had no issues setting it up. I would buy again.

Recently switched a mesh system so needed a modem without an integrated wifi router. This modem was super easy to set up and works perfectly with our new TP Link mesh system.

It's easy to setup and I have had zero connective issues so far. It hits top speeds, though I haven't tried better than gig/second connection yet.

Very easy setup and I love the small size! It tucks away and does clutter up your space. Our internet is so much faster now! I would highly recommend this modem!

Totally fixed my slow internet problems with the ISP’s equipment. I’m actually downloaded the speeds in which I pay for.

For YEARS I have purchased my own modem to use for internet since leasing a modem from your internet provider never ends but if you buy the modem yourself you save A LOT of money in the long run. This thing pays for itself and the fact that this model supports 10+GBPS internet means that it will be useful for YEARS to come! Setup was really easy with Xfinity (surprisingly) and I have been enjoying it since. Definitely recommend this modem for anyone signing up with Xfinity regardless of if you are getting a Gigabit plan or NOT because it will work with every plan up to 10+ GBPS.

I bought this as my internet connection isn't as fast as it used to. I have Spectrum provider and I'm not getting what I paid for. So, I decided to buy top of the line name brand (Arris) modem. Installation is tricky and I have to call customer service from Arris to guide me. Now my internet is fast and this modem is compatible with any provider. Its compact in size and portable. It's a little pricey compared with other brand that might give the same speed. Durability I'm not sure yet how long will this last. There you have it, back to internet surfing speed.

It works just fine. The set up was easy enough. It's fine.

Easy to hook up. No problems connecting with Eero. Streaming/buffering issues resolved

This is a great modem, it was easy to setup (once Comcast let me know what they needed). It's been the fastest speeds I've ever had in a home and we live in a rural area.

Purchased this to replace an older Arris that began to have issues so felt it was time to upgrade. Setup with the xfinity app was very easy. This modem can use the Arris app to see what devices on on your network but not necessary if can login to your router. Very nice upgrade and is faster than the older device and can get full speed what is paid for.