Customer Ratings & Reviews

Love it. Easy and works well. Covers a wide range throughout home.

I have had the Surfboard SB8200 for only one week and it is working great with download speed matching my xfinity plan and smooth communication with my Netgear router. One week is too soon to judge its quality in the long haul. But I am pleased with its continuous connectivity, unlike the Netgear router it replaced.

Outstanding compared to my last modem, I would recommend this product to anyone.

It was easy to setup with my gigabit TP Link router. Works good.

I've always enjoyed this modem. Never gave me any issues. This is the 2nd one I've purchased in about 10 yrs.

We actually bought this after being recommended by a Suddenlink/optimum tech. This modem is so much faster than the ones Suddenlink uses for customers..After activating this one we haven’t had the lag In internet that we did using Suddenlink provided equipment. I would recommend this to anyone..especially Suddenlink users!!

It's as small as their 3.0 model. Easy set up. 2 X 1 gig ports is nice and handy. No issues with throughput, or packet loss. Runs warm. Right away this noticeable. I put a it on its side with a usb powered 120mm fan, and it stays cool. I've done this with the previos modem and with our router and access points. If you're spending as much on good equipment as they do now, you dont want wifi, or internet issues. Any issues, and ill update the review.

We upgraded from a 3.0 to this 3.1 and our internet speeds almost doubled so I highly recommend this!

This modem was easy to set up and has been working well since it was installed.

This item was purchased because I wanted to upgrade my internet from 200mb to 300mb and was told my old modem wasn't going to handle it so I bought this to be ready when I do speed it up, set it up was fast and painless on my current 200mb plan I was getting 240mb all day long so figured I was ready. So I called them up they bumped me to 300 & speed dropped to 120mb avg they tried everything sent a guy out that to be honest was a moron and spent 4hrs @ my house blaming my surge protectors and an angle I had on a line then tells me my modem isn't compatible so he stuck one of their docsis 3.0 modems in and guess what still can't over 110mbs and he gives up says give it a few days so I hesitantly returned the surfboard 3.1 and a few days later I call and get a guy that says her just had to reset the data on my acct from brighthouse so spectrum could sync up and bam now getting over 440mbs so there was nothing wrong with modern now to go buy another one

This is a great product, easy to install easy to connect with My Spectrum Internet with Spectrum customer support. Wi-Fi is faster than having no issues. Would highly recommend.

Works Great!!! Easy setup!! Very fast!! We have multiple devices hooked to this all over the house streaming and they still all run very fast

Easy set up. Works great Glad I got it for the price can’t be beat

Easy setup and configuration. Mediacom installer experienced no issues during installation. Does the job and is also on the list of approved cable modems compatible with Mediacom's network, so likely would work among other cable internet services.

Replaced my cable provider's modem with this cable modem and now I get the thru put I'm paying for. The 2nd ethernet port is not directly useable from what I experienced. Seems you have to have your internet provider provide an IP address or something for it. However, this is a good modem and I am happy with the purchase and functioning of this product.

Easy ordering online and fast shipping. It was very easy to set up and works great. Will definitely order from Best Buy again!

If your cable provider is a decent CMTS they should be up to DOCSIS 3.1. This allows bonding of US and DS channels plus the use of OFDM. OFDM is a much wider carrier that can handle the higher speeds that most cable operators offer. Arris (formally Motorola, and now it may be called Commscope, although they may not change the branding right away) has manufactured quality equipment for a long time. The early production versions of this model modem had a inferior chipset, Moto/Arris fixed this. This is a good solid modem that performs well.

Wry easy to setup, Comcast / Xfinity performance will vary. In my area Docsis 3.1 download works as expected but Docsis 3.0 only supported in my area or supported with my current plan which I did not expect which was disappointing. Otherwise I have seen better download performance than my older Arris modem and I would strongly recommend this upgrade if you don’t need or plan to need a Comcast based VoIP phone since this modem does not support this capability.

The Arris SB8200 is compatible with Cox, Spectrum, Comcast Xfinity, Mediacom, WOW!, Suddenlink, Midco, and Sparklight. The 2-port setup permits you to handle two separate internet connections provided your ISP provides another usable IP address. The best thing about the SB8200 is a high-speed Broadcom processor. The SoC works in tandem with 3GB RAM, making it easier to cut through any type of congestion and network latency. The Broadcom BCM3390 is fast and lets you work in adherence with the 32 x 8 channel bonding support. The DOCSIS 3.1 support even lets you manage multi-gig connections, provided the ISP is supportive of the same. Arris even incorporates 16MB of flash memory to store network configurations and updates with ease. The existing processing setup makes way for IPv6 support to improve browsing performances, significantly. You also get 128MB of additional storage space to amplify networking experiences. Quick installation and setup with the web interface are very easy to get around, making activation simple.

Woo, here we are a year later and I forgot I'd gotten it from best buy. I just changed my internet setup and gave this little boy a place of honor on my nightstand with plenty of room for air circulation. If your ISP allows you to use your own modem DEFINITELY consider this one with a router of your choice. SO much more secure than renting a modem from an ISP with your internet. AND while it's more up front for a modem and router ($130? for this modem), you'd pay more than that in one year of renting a modem. So after 13 months I've saved maybe 10-30 dollars, and for every future year I'll save at least $100. CAVEAT: Make sure you know how to install the modem; it's not complicated but you need to know a little about wiring and be willing to be on the phone with your ISP for a bit to set it up. All that said, I wish more ISPs would let you use your own modem, since the only ISP in my area which will allow you to use your own modem is Xfinity.