Customer Ratings & Reviews

Great modem. Absolutely works well with my internet provider (box lists providers it is good with) and speed of downloads really went to what I’ve been paying for (old modem holding sped back) with our provider. Set up directions very clear.

reliable basic modem just like a workhorse. i used this for 500 mb/s internet speed with google wifi, it works well and internet speed is upto max. but only concern is it gets hot need some spaces for ventilation.

work size and tenant no complications so far on got last 1 poped out

The Arris surf is compatible with Xfinity and despite a bit high price wise it beats all others at speed and performance. If you need performance then buy Arris surf hands down. The flip side is one needs a separate wifi router for home.

Upgrading to this modem fixed the slow speed and disconnect issues I was having with my SB1641 modem. Have had very few "reset" disconnects in the last month. The only issue I have is the web interface seems slow compared to the SB1641 when checking config and status logs. otherwise a noticeable improvement in general internet performance.

I guess it's doing what it's suppose to do. It's connected and my computer is working.

I upgraded to this modem from the Arris 6183 because with faster speeds from my provider I needed a faster modem.Arris has never let me down. It was easy to set up and is compatible with most of the broadband providers. I have Comcast/XFINITY You can't go wrong.

This was purchased by me over a year ago and now I am reviewing it, for those interested. This was sort of a pricy purchase for me as I had been using the box that the internet company leased to me at $10 a month. I wanted to get away from that and buy my own equipment and this was part of the package. I had researched it beforehand, so I knew it was very reliable and was compatible with my Suddenlink. I had zero problems hooking it up to my router and it has been working just fine for over a year now. It has been going strong all this time, so I give it 5 stars for ease of use, setup and overall reliability.

So far so good (since Dec 2025) it works with Optimum services, i haven’t had any issues with Arris products, Thank you for your services!

Works perfectly. Easy to setup. Specs work with ISP. Doesn’t drop signal.

So easy to replace when compared to previous models (router/modems). 1) call cable company with MAC number, request swap out for old modem, 2) follow instructions to power up, 3) connect up to two RJ-45 cables, daisy chaining any additional devices as needed. Cable company provisions it; after about 15 minutes, VIOLA! Done.

Super fast setup and very stable cable modem. Once confirmed with cable provider, modem was up and running very quickly and haven't have any connectivity issues. Big improvement from previously rented device provided by internet provider.

Easy set up works well just make sure to work with your ISP to register the modem to work on their network

Nice small, compact modem that handles gigabit speeds. Worked great with xfinity services and a Eero mesh network.

Docsis 3.1 for up to 1GPS download speeds. Easy to set up and works flawlessly with my local provider. My 2nd Arris modem and the first one still works great. Had to switch to Docsis 3.1 for higher speed, otherwise would’ve stuck with my old one.

This modem has exceeded expectations. I signed up for gigabit service and this modem has delivered my 1000mb speeds flawlessly. Super simple setup and nice compact size to make mounting easy as can be.

Easily installed with my ISP. Fast speeds, rock solid connectivity. It feels very warm to the touch, but so far it has performed flawlessly since installation.

I’ve bought the netgear CM1000 modem because of the great reviews and recommended by Best Buy. The cm1000 performed well for about a month and it started to give me disconnect issues. I literally need to restart that modem weekly! So I returned it and got another one. Maybe it was a fluke and I got a bad one. Again after only a few Months, same issues again! I returned it and got this arris surfboard modem. Wow, this modem is fast and reliable! I’ve had it for over 3 months now and it hasn’t given me any issues at all. This is by far the best modem in the market, I would highly recommend this to anyone!

great modem. Easy set up(once you inform your internet provider). Fast and so far very reliable. Would highly recommend

I purchased the Arris Surf Modem SB8200 as an upgrade to an older Arris Modem SB6121 that I purchased a number of years ago. The new Arris SB8200 is a complete upgrade to my home internet network. It increased my download and upload speeds to match the speeds that I’m purchasing from my internet provider. It was easy to connect to my incoming internet cable line and to my Wi-Fi network router. Once I registered the necessary serial numbers with my provider the modem started up and all of my connected devices are running and streaming at lightning fast speeds. I highly recommend the Arris SB8200!