Customer Ratings & Reviews
- Model:
- PA278QV
- SKU:
- 11067550
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.6 out of 5 stars
to a friend
Best price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best value for all the qualities. Clarity just the right size and repositioning if you choose to use that feature.
I would recommend this to a friendVery good display, but has trash speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor is very good once you get it setup. The on screen menu can be hard to navigate but is OK once you get used to it. The big problem I have with this monitor is that the built in speakers are atrocious. I also have an older ASUS MX series 1080P monitor and the speakers on it are great. The speakers on this monitor have a tinny sound and need volume to be constantly cranked up to close to 100%. Sounds like an old 1970's era transistor radio. All treble and no bass. I'm hoping it is a defect but so far find myself not using the monitor with my desktop because of the awful sound. With my Macbook Air I can use it's speakers instead of the monitors, but it is really unusable on my desktop over HDMI because of the sound issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with the speakers on this model. Please allow us to make your experience with ASUS a better one. Please attempt the following the steps:
1. Please check the computer sound card driver is properly installed and activated.
2. Move any mobile device away because signals may interfere with the speakers.
3. 3.5mm earphone jack (black color) at ASUS LCD monitors support TRS connector/ cable. We recommend you use 3.5mm TRS earphone cable.
If you connect TRRS earphone cable to ASUS LCD monitor 3.5mm earphone jack, you may hear some electronic white noise in the background via TRRS cable’s microphone input.
If the issue persist, we would reach out to BestBuy support. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Color is always off (MAC)
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this monitor for 2 years now. Everytime i connect it to an apple device, the color is wrong. I am a designer by trade, and i have a ProArt laptop that looks beautiful with it. But do not use this with a macbook pro or other apple product. The colors are always off and cannot be fixed. They also randomly change so they have to be adjusted every time you turn it in. Never buying an Asus monitor again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WhoIsGeez,
Thank you for reporting the discoloration issue with the monitor when connected to an Apple device. We sincerely apologize for any inconvenience caused by the issue. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2502017053-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[LCD Monitor]Troubleshooting - Screen color is abnormal - https://www.asus.com/support/faq/1013113/
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed with this monitor. Several weeks after my purchase (and past the returnable period to Best Buy), the monitor started making clicking noises when the computer comes out of sleep mode - not every time but intermittently. The clicking goes away eventually on its own - and clears immediately if I turn the monitor off and on. ASUS technical support is nearly impossible to contact but I will keep trying. Otherwise, It's a beautiful monitor with great flexibility for positioning the screen. And, the image is sharp.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
I'm sorry to hear that you have been having a strange clicking noise from the display. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Can you please send me a video of the issue so that I can help you troubleshoot what's going on? If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2102082756 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started noticing dead pixels 20 days after the purchase. Best buy would accept return/exchange. Bad experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ramraj,
We're sorry to hear that you received your unit with dead pixels. ASUS conforms to the acceptance spot level which lies between 3 to 5 bright/dark pixel defects. In order to deliver ultimate vision experience to you, panels that contain less than or equal to the above number of spots, then it is considered an acceptable LCD monitor. Please reach out to us with images of the display so we can have our team look into this issue. Also, please refer to the FAQ below for further infromation.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS Pixel Acceptance Detail: https://www.asus.com/us/support/article/811
Great quality and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A terrifically clear and bright screen. My old eyes are appreciating it.
I would recommend this to a friendGreat and heavy monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works very well. I've been using it as a vertical monitor for over 4 years. My only complaint is that it is quite heavy,
I would recommend this to a friendSolid Color for the Price Point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is great for editing photos. Be aware that you cannot daisy-chain these monitors if you are using a computer with usb-c which is an almost unbelievable oversight.
I would recommend this to a friend