Customer Ratings & Reviews
- Model:
- GU603VI-G16.I74070
- SKU:
- 6572582
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G16 for its overall performance, decent battery life, and portability. Many appreciate its lightweight design and fast refresh rate. However, some customers have expressed concerns about fan noise and heat. A few customers also mentioned that the storage and connectivity could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Storage
Tried 3 of them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tried to give this laptop a chance. Tried 3 different ones!!. 1. First one I tried was an open box one. It was working fine, but when I tried to register it for the warranty, I wasn't able to because the person who returned it had registered. I tried talking with ASUS to provide a receipt and at least get a partial warranty, but no luck. 2. I bought a new one then. I was very happy with it since it has an open slot for RAM and Storage expansion, so I went ahead and did that. I had no issues with the RAM, but I had issues with the additional storage not always appearing after turning the computer on. Or sometimes disappearing after. I was able to figure out that the drive was only disappearing whenever the laptop was plugged in to the charger. I tried a different NVME drive to make sure that it wasn't defective, but had the same issues. I checked the BIOS to make sure the drive was being recognized (it was) and I initialized the drive manually as well. 3. I returned that one and got a another one (New). This time, I'm still having the same results with the Nvme drive, and on this one, the dedicated graphics card is not recognized. I checked the BIOS and could see that it recognized the hardware, but was the OS loaded, nothing. Couldn't even open nvidia's control panel because it did not recognize that the hardware was installed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Polo,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are having issues with a third-party NVMe SSD. To resolve the issue, please check if the SSD meets the system requirements of the laptop. Check if Windows is up to date, and the chipset driver, Hotfix and BIOS posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/ were installed. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Learn from my mistakes, don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Genuinely, this machine has been the most expensive paperweight i've ever owned. Literally a 5yo asus laptop ran the sims 4 better than this hunk of junk. It says its 16gb ram but its being SUCKED UP by all the bloatware. I have not been able to play any games requiring more than 2gbs of ram. I reformatted it twice. I have cried, i have screamed, i have bought no end of things that the internet says will help, now im getting a ram stick for this thing. I tell you here and now, if i go through the money and the time to add this ram stick and it doesnt make this thing usable I will be getting a replacement. This is insane.
No, I would not recommend this to a friend- Pros mentioned:Ram
Master of Micro Lags, terrible CPU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a terrible laptop, I believe the CPU is terrible because I am experiencing micro lags no matter what I do, during games, during browsing, even with start bar. Do not buy this product I am warning you. There is a big problem. I couldn't return it because I am in Navy A school and I did everything to prevent this micro lags such as clean windows install, software updates, I added 32G extra ram, added 2 tb nvme and still it is driving me crazy. I should ve gone for other brand of CPU.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rust,
We sincerely apologize for the performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501031528-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
- Cons mentioned:Fan noise
Save your money get the tuf f15 varient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money the fan noise is so annoying even headphones will not save you I would recommend the tuf f15 same performance better fance and ram is upgradable
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reyangeal,
We sincerely apologize for the fan noise you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for any inconvenience this may have caused you. What you've experienced was not intentional. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408041281-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/us/support/faq/1015064/
- Cons mentioned:Fan noise
High Pitched Fans. Avoid.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horribly loud fans, emitting a high pitched noise that gave me a headache. Had to return after 2 hours, it was that bad. Would not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason O,
We sincerely apologize for the fan issue you've faced with the Gaming Notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408041281-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop died just after less than 2 months of normal use. Sent it to ASUS for troubleshooting and its been sitting with them for past 3 weeks waiting for a replacement part. Latest status update says part wont be available until Oct 20th Do not waste your money on this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Avonite,
Our sincere apologies for the problems you have encountered with this notebook and our repair process, and for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2408041281-0004" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a couple of problems the first time i bought it there was a ticking noise when i turned the fans on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kkkkygvbhh,
We regret to learn that you are experiencing fan issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2408041281-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015064/
"Lemon" model that no one will service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 months in and it has major malfunctions. Black screen. Unresponsive. Battery issues. Apparently it is a known defunct model that Geek Squad refuses to service it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Myles R,
We sincerely apologize for the issues you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501031528-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS.. what are you doing?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the worst, mind blowlingly awful out of the box experience for ANY product I have EVER purchased in my entire life. The LootCrate software that comes with the device is so unbelievably bad Im honestly shocked. ASUS needs to fix this. I will be returning this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh,
We sincerely apologize for the issue you've faced with the software on the ASUS ROG Zephyrus G16 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408041281-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Died already
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a BSOD for the wifi card and now it's hard locked. I'll be returning it today
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devahn M,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408041281-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Stupid Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got charged and didn’t even buy the laptop and now I’m out 1300$
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Justin W,
We regret to learn that you were billed for a laptop that you did not purchase. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommend contacting Best Buy customer support at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408041281-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
asus gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting down when playing games. returned it for alien ware computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeannH,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing an auto-shutdown. Usually, this will occur during the Windows update installation. It just means updates are being installed and applied in the System Registry. This issue typically goes away after all updates(WIndows, drivers, Armoury Crate application) are installed completely. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/ . Keeping this laptop always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Regret to buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has some problems. It shut down without nothing. For sure I will return this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TahaD,
We sincerely apologize for the automatic shutdown issue you've faced with the ASUS ROG Zephyrus G16 Gaming Laptop and for any inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2408041281-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Check your actual purchase price with online purch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone else buy this on sale around september 2024 and end up paying full price? I didnt notice until november. Computer is fine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen H,
We are pleased to hear that you are satisfied with the Gaming Notebook and we apologize that you paid the full price while the product was on sale. To further investigate this issue, we recommend contacting Best Buy customer service at 1-888-237-8289.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2408041281-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
They won't price match the laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not even listening to me regarding the price match
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience, and the inconvenience this may have caused. For details regarding price match from your seller, please visit their webpage at: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 .
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Keyboard Failed right after warranty exp
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never be buying another Asus product. My gaming laptop cost $1400 on sale. It was a decent gaming experience for a laptop but I'm very upset that my keyboard died after 14 months of very light use. In fact I didn't even play much after the first 4 months. Of course the warranty expired at 1 year so now I'm stuck with the bill. I had seen similar complaints but thought those must be rare occurrences. I refused to pay an additional $200 to extend the warranty for a year at the time I purchased it. Now I can pay best buy or Asus to repair it for at least that much. No laptop should have issues that soon from light use. My HP laptops have each lasted 8+ years. Do yourself a favor and look for another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan,
We sincerely apologize for the keyboard issue you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2408041281-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support