Customer Ratings & Reviews
- Model:
- GU603VI-G16.I74070
- SKU:
- 6572582
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G16 for its overall performance, decent battery life, and portability. Many appreciate its lightweight design and fast refresh rate. However, some customers have expressed concerns about fan noise and heat. A few customers also mentioned that the storage and connectivity could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fan noise, Heat
Expensive Space Heater
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hot hot and hot. G16 had a large display but the fans sounded like a jet ready for takeoff. But hey at least you have an expensive space heater to burn your laptops . I would try the Legion I5 for this price point. Temp reached over 100 C my first use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leo1,
Thank you for your comment.
We do understand your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications, processes and services are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. Additionally, to ensure Advance Configuration Power Interface is at its optimum, always keep Windows, drivers, BIOS, games and applications up to date. Updates for this laptop are available for download at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/ . Furthermore, ensure you are running the most current Armoury Crate Utility Software version posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Look for something else!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop, but had multiple issues. Fresh out of the box, the internal SSD port did not work. 8 months later and I wish that was the only issue. Screen occasionally fails and the only way to remedy is with a complete restart. I am disappointed in the quality given the price I paid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AXKT,
Thank you for sharing your experience with the ASUS GU603VI gaming laptop. We sincerely apologize for the issues you've encountered, including the non-functional internal SSD port and the intermittent screen failures requiring a full restart. Your feedback is important to us and will be shared with our product and quality assurance teams for further review.
To help troubleshoot the issues, we recommend reviewing the steps in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412036625-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/
[Windows 11/10] Troubleshooting - Solid State Drive (SSD) problems - https://www.asus.com/support/faq/1043244/
No thanks.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this. I bought this at 1100 on sale, and I still returned it. Screen is horrible. Great ventilation to keep things cool, but this laptop was stuttery out of the box. To me, this is not mid range price to performance. Gray Zone Warfare only got 90 fps with this 4070 to put in perspective. Used double the wattage in every scenario than my lesser AMD 78735HS/7700s laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience caused. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2412036625-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Only good is with them 165hz and 4070
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The i7-13620h is not really good for gaming uses..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lin7,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
To troubleshoot the issue you're experiencing with the laptop while gaming, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412036625-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with this thing wish I never bought it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RayH,
Thank you for your commet.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are having issues. To resolve these issues, please update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2023-series/helpdesk_download/. Additionally, if you are playing games online, please ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty