Customer Ratings & Reviews
- Model:
- GU603VI-G16.I74070
- SKU:
- 6572582
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G16 for its overall performance, decent battery life, and portability. Many appreciate its lightweight design and fast refresh rate. However, some customers have expressed concerns about fan noise and heat. A few customers also mentioned that the storage and connectivity could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performanceCons mentioned:Fan noise
It’s good when it worked.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box this thing was a beast. Able to run Modern games at around 90+ fps on ultra settings. About a month in one of the cooling fans started to fail causing the other fan to work harder to keep the pc cool and made the laptop really loud. In order to be able to play with no problems I had to change my fan profile to full speed. I would have gave the laptop 5 stars but due to the problems I had to change it to 3 because its a toss up if you get a good one it’s really good but it’s a chance things could go wrong.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear StayFocused,
We're sorry to hear that the cooling fan on the ROG Zephyrus G16 laptop stopped working and we apologize for the inconvenience this may have caused you.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/us/support/faq/1015064/
- Pros mentioned:Portability
Good save for two issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has the goods on paper to be a solid choice for gaming while still being quite portable. It definitely fit the bill, but I had to return it for two significant issues. The first is Asus' control software, Armoury Crate. It's really terrible, though most of its functionality can be replaced by a much lighter weight third-party application called G-Helper. The bigger problem was the HDMI port. Despite trying multiple cables and compatible displays, I could only get the laptop to output at HDMI 2.0 resolutions and refresh rates, which are 4K/60 Hz or 1440p/144 Hz. Adaptive refresh rate, aka G-Sync, also didn't work properly. Maybe it was just my unit, but this was a deal breaker.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407014413-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Needed a faster CPU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this gaming laptop for one reason. The 13th gen Intel i7 CPU that comes with it, is too slow for the RTX 4070 GPU in the system. In most newer AAA titles, the CPU was bottlenecking, not allowing the GPU to be utilized all the way. You can however, put another RAM stick in the laptop since it has one more DIMM slot. The RAM that comes with the laptop is soldered unfortunately. If it wasn't for the CPU, I would of recommended it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Branching,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 GU603VI Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407014413-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved ASUS for quite a while. I bought this one, because my old ASUS was taking forever with emails, internet related items, and more. I thought the computing power on this computer would make everything faster. This computer is not as good as my last ASUS. Beyond that, it is slow, has the same issues the old ASUS had. All I use this for is Work, Excel, Adobe, Outlook and Zoom.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlaholic,
Thank you for sharing your experience with the ASUS GU603VI laptop. We're sorry to hear that it hasn't met your expectations, especially given your long-standing support for ASUS products. Your input will be shared with our product team for further review.
To help improve system responsiveness, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
- Cons mentioned:Fan noise
Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fans sound like an airplane and they do not cool at all. Keyboard is bad and very sticky keys.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Penny,
We sincerely apologize for the fan and keyboard issue you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
Better deals out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish but with ASUS software (armory crate, MYASUS) the RAM usage is 40%. So with 16gb of DDR4 and a “slow and low” SSD it is a bad deal at full price. I got it on sale and and upgraded RAM and storage but with total price there are much better configurations with the NIVIDIA 5 series coming and driving a sell off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kavina,
Thank you for your comment.
We certainly understand your concern about the high system resource utilization of Armoury Crate and My ASUS applications. Armoury Crate and My ASUS applications generally uses a relatively small amount of system resources when idle. A noticeable usage typically occurs when actively adusting settings like fan curves, overclocking, or system performance seetings while gaming. The exact amount depends on your system configurations, applications, processes and services you are using. The preinstalled 16GB RAM is adequate without compromising system performance. However, if you are multi-tasking and running resource-intensive applications simultaneously, you can add another 32GB RAM module on the availabe slot. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
So so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot handle adobe premiere pro very good. Id personally prefer a different model for g16. Definitely won’t get this one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hassan A,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
To further investigate the problem you're experiencing with the Adobe Premiere Pro software, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. 1080P and DDR4 3200 RAM is not a reasonable design for the 2024 ROG. 2. There is a dent in the A face but I did not notice that until 1 month later so that I cannot return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aaron,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
New product does not work properly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is good but Is a new computer and the screen goes black. something is not right
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Antonio,
We sincerely apologize for the black screen issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen) - https://www.asus.com/support/faq/1014276/
It’s ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for a laptop I guess. It struggled to run a few games. I will be returning to get desktop pc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Corbin,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407014413-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support