Customer Ratings & Reviews
- Model:
- RT-BE92U
- SKU:
- 11065172
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.3 out of 5 stars
to a friend
Read - Don't Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok when I bought it, software update made it useless to me. $300 brick now! Switched back to my old Asus router and no problems at all. The router software is buggy! The router literally would stop passing traffic and have to be manually be rebooted, and sometimes it was every day or somes several times a day. I haven't had to reboot my older Asus router even once. Is it possible once they update the firmware that it will work better, but right now wouldn't buy this router even on sale if you want a dependable router. And don't believe that it is a hardware issue but a software issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trouble,
We sincerely apologize for the issues you're experiencing with the router and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cheap WIFI 7
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really good if you want a wifi 7 router and you have a few devices. the only downside is the 2x2 mu-mimo on older bands.
I would recommend this to a friendBlazing fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must if you have terabit speed internet. Great features for families (like dedicated networks for teens or kids) and great range.
I would recommend this to a friendString Mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Completed my mesh network. Great range.
I would recommend this to a friendI am not happy with ASUS, this is garbage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace an old ASUS router that was cutting out. I had the fios people out, my connection is good, gotta be the router, right? So I put this one in and I have other problems, most of which are inconsistent connections with my wireless items in the house. Computers, Xbox, switches, iPhones, you name it, inconsistent connections. It's not even that old, but I've already had to factory reset it two times because it was completely frozen! Expensive garbage that I cannot return now. I'm not happy with ASUS and I will not be purchasing this brand in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Squanchy,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve this, if you are connecting legacy devices, these may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Also we recommend updating the router's firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Additionally, check ifthe router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You definitely need this new router with your new computer it helps it run
I would recommend this to a friendStrong access point
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as an access point for my firewall, no hiccups yet and I'm getting strong WiFi signal way farther away than on my previous device. Speeds are acceptable too.
I would recommend this to a friendWorks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working well. Core router for mesh system. 5 remotes.
I would recommend this to a friendBest Value WiFi 7 Router and its Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant buying this with the mixed reviews. There were three firmware updates in February that have resolved all of the issues. The cores are running optimally and no reboots needed! For the price of $212.99 (on sale, this is a steal to get a wifi7 router, check out the review of this from Dong Knows. His review is spot on!
I would recommend this to a friendSlower Wi-Fi speeds & internet outages
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the RT-BE92U Wi-Fi 7 router for almost 2 weeks and it has been extremely frustrating using the internet during this time. The router randomly reboots on occasion and causes internet outages too often. I have rebooted the router and made sure the firmware was up to date. However, the issues persisted. My previous Netgear Wi-Fi 6 AX5200 router also provided faster Wi-Fi speeds at least on the upload side than this router and did not have any random disconnect or internet outages caused by it. I am returning this terrible product and Asus really needs to recall this product or figure out what the heck is wrong with it. There are other reviews out there saying the same thing after doing more research, and I will not buy another Asus networking product and stick with Netgear.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AustinTechAuthority,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing a random auto-reboot. To resolve the issue, please ensure the router is well ventilated to avoid overheating that may cause the router to auto-start. Additionally, check if the router's network configuration is correct and matches with your ISP's modem credentials. Misconfiguration, like incorrect IP address assignments, conflicting SSID names, or incompatible security settings may cause the router to automatically restart. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnects - last time had to factory reset it for the THIRD time (ive had it for 2 days now) for the router page to even load. Works great - when it decides to work and not randomly disconnect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NHTmenace,
We're sorry to hear that the router's Wifi signal is often disconnected and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411031536-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Great Router for Whole Home Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good Router for whole home use. Great connectivity beyond some other more expensive routers.
I would recommend this to a friendGarbage Router Randomly Drops Internet Connection
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage router. Randomly drops internet connection every day or few days even on the latest firmware. Others also have similar problems when you do a Google search.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuongC ,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Wireless Router] How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Awesome router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good router. I forgot to grab the one I had when I moved, so it got left behind, but definitely wanted to order the same one for my new place. You can create different networks on this router to support new devices, and older devices. I just wish 2-gig fiber was available where I live now, but I’ll just have to settle for 1-gig for now.
I would recommend this to a friendPoor firmware or bad design or both?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT buy this router. It frequently reboots or drops all WIFI connections and has to be rebooted, as others have stated in the BB reviews and in ASUS forums. ASUS has been releasing firmware updates almost monthly and the reboots are less frequent but still happen several times a week. Maybe it's just a firmware bug and eventually they will work it out, but at this point I cannot recommend this router to anyone. For $200+, I expect better quality control from a name brand company like ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wilson M,
We sincerely apologize for the issues you're experiencing with the ASUS RT-BE92U router and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410039925-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Big upgrade.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an older version and i can say big difference speed wise. Easy setup.
I would recommend this to a friendAsus wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy web based setup, product seems very durable and it sends a strong signal
I would recommend this to a friendGreat WiFi 7 Router at Excellent Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router. Easy to set up. Fully featured. Great security features and interface.
I would recommend this to a friendAwful reliability.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience for the last 6 months with this router. Ir frequently drops our SSID offline, disconnects all devices in the house, then eventual brings everything online again. This happens several times per day. We have replaced it with a TP-Link - Archer AX20 AX1800, and have had a better experience, but we are not pleased with throwing away $250 on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unreliable WIFI connection. To resolve this unstable connection, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-7/all-series/asus-rt-be92u/helpdesk_bios?model2Name=ASUS-RT-BE92U. Furthermore, check if your internet services are working properly and stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS RT-BE92U Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and just as expected. I liked it so much I bought a second unit to create a mesh system.
I would recommend this to a friend