Customer Ratings & Reviews
- Model:
- A3BLK
- SKU:
- 6368928
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the A3 Bottom-Loading Bottled Water Cooler for its easy setup, cold water, and quiet operation. They appreciate the convenience of the bottom loading feature, self-cleaning function, and night light. While some customers have expressed concerns about the color of the unit not matching the product images and issues with the warranty, overall, customers are pleased with the product's performance and features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level, Water temperature
Not as advertised
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit, a3blozonewtrclr, after researching the various self cleaning models and opted to go with the ozone cleaning over UV. I received the item in decent condition, it has a small dent in the top, but was disappointed at the use of plastic. It doesn’t feel very sturdy or durable. When reading the manual I discovered that the unit i was sent uses UV and not ozone despite what i ordered. I called the 800 # and was told by a recording that i had to use the website chat or write an email for any assistance. No live person. I did the chat and was informed they switched to UV recently siting its more efficient, this also felt very generic and was not a two-way conversation. I feel i was duped. Nowhere does the A3 list UV sterilization, and all models still state the self cleaning ozone feature on the Amazon site, Lowes, Home Depot, Best Buy……It leaves me very leary of the product and the company’s integrity. On the up side, it is attractive, quiet, and the water tastes just fine.
No, I would not recommend this to a friend Never Worked Well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the Avalon A3 Bottom-Loading Cooler. I purchased it in 2023 and it never really worked right since I owned it. The Room Temp button at times wouldn't work. I contacted Customer Service and they had me pull the top off and do some "fixing" and then it worked for a while. The Empty Bottle notice would sometimes work, sometimes not. Here we are two years and a couple of months later and no water is dispensing at all. I did my due diligence and cleaned it as suggested in the manual. I'm done. I'm now looking for another cooler and another brand.
No, I would not recommend this to a friendneeds another mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.should have a cleaner mode now I have to take it apart to clean every month
I would recommend this to a friend- Cons mentioned:Color
Wrong model sent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the reviews were right. They will send you the wrong color model. I was able to return it without issues (reason for the 2 stars); however they could not guarantee the same thing wouldnt happen again if i tried to reorder. This was not an in-store item so returns can be a hassle; especially an item of that size. I didnt want to take a chance and go thru this again so decided not to try and re-purchase. Its a shame too cause BB was the only retailer offering the Black stainless steel color.
No, I would not recommend this to a friendBrand response from Water Cooler Expert
Posted .Hi Cjcastano,
We are so very sorry for that trouble that occured with you order and we apologize for any inconvenience this may have caused. If you would be willing to give Avalon a second chance to make it right, we won't let you down this time. Please contact our customer support team so that we can best assist you with you order and ensure that you recieve the correct color unit. You may contact our support team at 1800-256-0695 or by email at [email protected]. We appreciate your time and we hope to hear from you soon!
Unreliable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this right up until it broke about 2 months after the year warranty ran out. So I guess it's great if you want to buy a new one every year or so. But for me, I'm just not that interested in spending $300 every year and change.
No, I would not recommend this to a friendDents
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dents dents dents dents dents dents dents dents dents
No, I would not recommend this to a friendBe aware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't stainless steel and the picture doesn't match the actual product the product is nice but can be loud
No, I would not recommend this to a friendNot worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working at the two-year mark. When we first noticed it was going bad. The water was dispensing with a foul smell (even after using the self-clean), and we called the customer service number but couldn't reach anyone! We emailed them several times and received no response.
No, I would not recommend this to a friend