Customer Ratings & Reviews

Delivery delayed a couple of times. Thankfully, the shipping packaging (box, padding, straps, etc.) was done well. Color of unit does NOT match the color of the image on Best Buy website/app—see attached image. The unit is basically all black, however, the upper section has a slight purple hue. May return because of the color issue—it doesn’t match the kitchen aesthetic. I did plug in the unit and it seems to function as described. (Note: I started pulling the clear protective film off after plugging it in—this is when I realized the color was off)

The previous one I had was more sturdy looking, this one came with the door slanted. To close I have to lift the door a bit up, and even then there’s still a gap in the door. Didn’t think a water cooler would look this feeble so I returned it.

I expected better for the cost. It's too soon to tell if damage will impact function as the coils are touching where it's dented. I'm not hopeful.

This is a decent dispenser. It has a flat top and comes in a rectangle shape. It's compact and fits perfectly in our home. My issue with the dispense is the door. It is flimsy and will randomly pop open if you don't slam it shut. Also the cool is actually cold water and the cold is room temperature water.

Nice space saving design. But doesn't completely drain all of the water from our water jug. I have to pour the remaining water into a cup once the dispenser thinks the jug is empty.

The cooler functions as described. However, the cooler is very loud when dispensing any temperature water. I wonder if something is wrong with it. I'm considering returning it.

Works great when it works! Had to return one because the cold water stopped dispending cold water. Luckily it happened within my return period because there was no protection plan offered for this. I bought another hoping that was just a one-time fluke because we really like everything else about it! So far no issues with the new one!

Does anyone have issues with the water not being cold? I feel like it comes out cold only sometimes. Might be defective.

I truly like the sleek design of this cooler—it looks great in my space. While it worked, it performed really well, delivering consistently cold and hot water. However, I'm docking stars because after 2.5 years, I've started having recurring issues with the cooling system freezing the water. We can no longer leave the cold setting on at all... the freezing issue causes water to be expelled from the bottom causing a terrible mess. I expected a lot more longevity at this price point. If not for the freezing problem, it would be a perfect cooler.