Customer Ratings & Reviews
- Model:
- DCP-L2640DW
- SKU:
- 11525244
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Printer purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful Service. Customer service was great. Website was easy to use
I would recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a printer and scanner especially at tax time
I would recommend this to a friendbrother Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this was a overall good purchase for this Brother Printer.
I would recommend this to a friend- Pros mentioned:Overall performance
Brother printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value. Brother printers are high quality & very dependable.
I would recommend this to a friend - Pros mentioned:Ease of use
Good price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality easy to set up happy with photocopy machine.
I would recommend this to a friend Great Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased from Best Buy because i can depend on the value along with the Geek Squad if any assistance is needed.
I would recommend this to a friendGreat all-around printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is an outstanding one for Home office use and just general printing tasks. It’s two sided print capability along with it scanning great features. It’s a great update from My previous brother printer that had become outdated.
I would recommend this to a friend- Pros mentioned:Ease of use
Easy printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice printer and easy to install and used.We love it.
I would recommend this to a friend balky and fussy printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid printer, but balky. Very difficult to set up because of tiny LCD screen; remote print does not work
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that the Brother DCPL2640DW was difficult to set up. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
Nothing but trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly refuses to connect to network. Contacted Brother and they finally gave up and said it would not work with 5G network?? Contacted Best Buy tech folks and they eventually got it to work via various software downloads. Worked for a couple of days but same problem has returned. Every other wireless device in our home works flawlessly so not a network problem. Also has a frustrating automatic "Deep Sleep" requirement that requires you to manually wake up the printer every time you wish to print. Will return today. Extremely disappointed
No, I would not recommend this to a friend- Pros mentioned:Print quality
Good printer. Rugged set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great black & white printer...quick & fine printing at a decent price. Was a bear to set up; only workable set-up option is through an smart phone.
I would recommend this to a friend Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product for home or personal use with print ,copy and scans future.
I would recommend this to a friendHappy buyer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered ahead of promised time easiest way to buy from the comfort of your house
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works great. The only thing I had to do was to block Brother from sending me messages even though I unsubscribed to everything.
I would recommend this to a friendEverything we wanted!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything we wanted! Love the large document feed - especially for scanning.
I would recommend this to a friendExcellent value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using Brother MFC for several years now for home use.
I would recommend this to a friendHorrible touchscreen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this because the touchscreen was horrible! I homeschool and print stuff a lot!!! I do a ton of double-sided printing and it was not a simple process to get that and didn't have the ability to make a shortcut like my prior brother. I got a different model and it's much better.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I understand you are planning to return the Brother DCPL2640DW. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
Fast scanner. Toner empty too soon.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: Fast auto document feeder. Con: Toner that came with it only lasted two months! My old bare bone brother lazer printer lasts about a year before replacing. Also, this one did not come with the touch screen like my old one, which made it seem cheap and navigating through the menu is rough.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
brother printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice printer but toner did not last long was difficult to connect but ok printer
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you did not get the toner yield not as expected with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you.
If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:
1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?
If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509260002/workspaceContext/workspace/processedPrint/Answer/186203
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/DCPL2640DW
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems very slow at times and it will just randomly stop printing. I have to go in and cancel the items in the queue and start over.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother DCPL2640DW. We appreciate your feedback. I’m sorry to hear that you are having some software issues with the Brother DCPL2640DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/DCPL2640DW
