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Customer reviews

Rating 4.4 out of 5 stars with 8693 reviews

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    Rating 3.7 out of 5 stars

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    Rating 3.8 out of 5 stars

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    Rating 3.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 8,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad — The 3 J’s

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the Geek Squad was excellent. The 3 J’s — Jr., James and Jesse were perfect. They were very professional explained what they were going to do before the installation and showed me how to operate the TV. They were very patient and took time to answer all of my questions. While they were here Jessie did the trouble shooting on my TV downstairs. Jessie is very talented. I am so pleased with the service I received and Jr. was just perfect. I really enjoyed them. There’s not enough words to explain how please I am with the service I received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad integrated service connection for TV an

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long term member of the Geek Squad service program, and it has always been well worth it. My request this time was to connect my Google Fiber remote to the sound receiver and TV that I purchased previously. It was not an easy thing to do, but the Geek Squad Tech figured it out, and my wife and I now have great surround sound with the integrated remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electronics / computers / Drones BIG SCREENS

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad A-1 service off Atascasita and 1960 Houston tx I can’t and won’t complain services have been excellent I do miss one manager they let go which I believe was a mistake chase/ Damian are excellent guys to work with and get the job done Chris GEEK SQUAD MOST EXCELLENT GUY I HAVE EVER ENCOUNTERED SERVICES THAT IS TOP GUN IN HIS ELECTRONICS GO GO ATASCASITA TX SERVICES AT BEST BUY…. Damian is the go to for sure store manager he’s a woooosaaaaa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cutting the Cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently decided to discontinue the services of my latest Cable Provider, which had been providing TV, WiFi, Cell Phone, and Land Line services (as the result of being the "Last Man Standing" following a series of mergers and acquisitions of the previous carriers with whom I had previously done business). Sudden change such as "cutting the cord" can bring with it a number of problems. Best Buy's sales & Service staff helped me & my family deal with 4 separate TVs using WiFi streaming Roku devices, networking & syncing several computers, and their Geek Squad was always available to help when I quickly got out of my depth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 2023 65” Bravia TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Craig is the BEST! Knew exactly what the problem was with my TV. Fixed it in less than 5 minutes. Apparently while I was away from home there was a short power outage. This interrupted the streaming service. Although I was able to restart my older bedroom tv the new Sony in the living room would not restart. Craig showed me that this tv has its own restart button! Once that was pushed in the back of the tv it began the restart sequence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the t.v. for nicely. After mounting they check to make everything operated correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    String up my home stereo system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethan was great he saw what I needed done and wasted no time taking care of the issue .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved all of our problems very quickly and easy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable, courteous, and efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed 85 in TV on high wall, 10 ft high

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted tv on high wall, 10 ft above floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Has The Answers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is one significant reason why I shop Best Buy. The Geeks have had just the right answer to all my audio/video questions and issues. The Geek Squad is my savior!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Deal at Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best service that Best Buy offers. Nothing works in the system you pay so much for unless it is properly installed and you learn how to use the myriad features. Professional, knowledgeable, neat and clean installation and patient instruction for this old lady. Thank you! Thank you! I love it. Totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home TV repair process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with geek squad has been amazing the David the technician who tried to repair my tv was awesome! Even though he could not fix the tv he let me know that I had been approved for a new tv to replace my broken tv. It just amazing experience through the whole process very understanding and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very quickly no problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad got here on time they completed the job. They asked if I had any questions to answer all my questions and I was happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the res ue... again.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agenf was extremely knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patient and Timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The teams patiently explained the process and how to Operate our equipment. The were on time, honored our time and completed the work in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were having trouble installing our electric in ex-gf Arlo doorbell camera and ended up spending a lot of money with Electrician, who couldn’t figure it out. The geek squad came to our rescue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic. The set our new tv up perfectly. They recommended adding a better mount and thoroughly explained how to use the remote and helped us program it with Alexa. We couldn’t have done it without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got High-tech Jitters? Geeks Will Help You Chill!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was frustrated and dismayed when my brand new TV displayed a notice that it was “not connected to the internet.” Convinced that I’d made a foolish purchase, I was rescued by two friendly, personable, technically saavy Geeks who came to my house on short notice to reveal the mysteries of the Roku stick to me. These fellows were great. My new TV was up and running in about 5 minutes. So far, so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is my handyman for electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad in stalled my dennon receiver and hooked up all my devices to it as well connected up my speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make sure the issue is resolved before they leave

    I would recommend this to a friend