Customer Ratings & Reviews
- Model:
- DELL-E2221HN
- SKU:
- 6465152
to a friend
It Was A Minor Miracle The Monitor Wasn't Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off this review has one star because when I called Geek Squad to try to get a 2-year protection plan for the monitor I bought (To be on the safe side, in the last three years I bought a Hybrid Laptop where part of the touch screen failed around October 12, 2021, and a Lenovo-Idea Centre 510A Desktop-Intel Core i5-8GB Memory-1TB where the headphone port failed around January 14, 2021. Both were bought from Best Buy, and I hadn't purchased a protection plan.) I spent over 30 minutes being passed around to different people and this was after I couldn't add a protection plan online. After being transferred more than a handful of times (One of which I was told I wouldn't have to explain the situation, AGAIN, I still had to.), I was given yet another direct line to someone which didn't work. Resolved I accepted one of the options. This person wanted to transfer me to yet ANOTHER person. I finally gave up, explaining that I had been on the phone for over 30 minutes and I would just give up. This just doesn't make sense I was trying to give more money to the company, I shouldn't have been treated like this. The second issue was that it was poorly packed although I received my package early. The packing bubble wrap wasn't even INFLATED and we had difficulty getting the monitor out of the box. It was a minor miracle that the monitor wasn't broken. At least it seems to not be broken as of day 1. Apart from these two issues the monitor seems to work just fine, although I had to make it less bright, it's in the 40% settings.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MChristen,
We value your feedback and want to thank you for taking the time to leave a review of your Dell 21.5” monitor. We are sorry to hear that you are not completely satisfied with the service you received and your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the toll-free number and chat link below to reach a member of our support team if you need further assistance.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Monitor did not always work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the power and HDMI connection to this monitor. Sometimes the monitor would not turn on or I could not get a connection to the computer. I believe that poor build quality might have been the problem.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Borris,
Thank you for taking the time to leave a review of your Dell 21.5” LCD monitor. We are sorry to hear that you are experiencing an issue with your monitor not powering on. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How to Resolve no power issues: https://dell.to/3G1U7NM
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Dell Monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these monitors that im using for work, the size is great for my dual screen setup.
I would recommend this to a friend21 Dell monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor works great. Happy with purchase, especially for the price.
I would recommend this to a friend