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Customer reviews

Rating 4.3 out of 5 stars with 461 reviews

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86%
would recommend
to a friend
Page 1 Showing 1-20 of 461 reviews
  • Rated 5 out of 5 stars

    Great finger print reader

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    Posted .

    The laptop is very responsive and features and quality on them are excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great performance

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    Posted .

    It looks great, very powerful, the touch feature is vero convenient

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Used Machine Sold as New

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    Posted .
    Owned for 1.5 years when reviewed.

    After 18 months the hard drive began randomly crashing. A local repair shop identified multiple sectors going bad. I asked them to clone the drive immediately. The clone went into the computer only to report back that "Bit Locker" was turned on, everything was encrypted, and the disk could not be accessed because the disk ID did not match the machine of origin. Best Buy had sold me a used machine, not a new one. The first owner turned Bit Locker on and registered it to his/her Microsoft account. Best Buy's response was that they do not make mistakes like that. I must have turned on Bit Locker and, by implication, I was trying to scam. When Bit Locker it turned on it is recorded on your Microsoft Account. I had never heard of Bit Locker before this and it is not logged into my account but it is pointless to fight with Best Buy over such small stakes. I just won't ever patronize them again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Slight Defect

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    Posted .

    Computer works great for my small business. Love the large screen and graphics quality. However, soon after purchasing I discovered that the speakers were faulty and crackle when listening to anything even on a low volume. Unfortunately it is now past the 14day return policy and I would have to go through Dell to issue a return. Might be too much hassle so I'll hold on to it for now. Other than that, I give this computer a 10/10.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big and heavy, in a good way

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    Posted .

    I'm getting older, and figured a 17.3" laptop running at 1920 x 1080 would be easy to see, and I was right. You have to start with the display on this laptop... It's big, crisp and bright. No complaints. The keyboard is well spaced out and good key travel. Plenty of ports, even an SD card reader. A couple reasons for the 4 starts over 5. For the price it should come with an SSD. The intel Optane and 1TB hard drive isn't that bad, but when I installed a NvME SSD it really woke this laptop up. Another reason for the 4 stars is battery life, it's not that great. For me, this laptop can work as a desktop replacement. Due to its size and weight it's really not all that portable, but when you do take it with you, you'll be glad you have all that extra screen real estate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop purchase

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    Posted .

    I do not understand why the trend is to go smaller with the screen/laptop size. This is amazing. I can have two windows open, which makes all the difference when drafting documents. Zero complaints. Works well, has been reliable so far. Is a little heavier, but not as heavy as you’d think with this giant screen. I use this for word processing, research, and email - don’t know anything about it’s video quality or need to use it to run big programs or anything. It’s just my work laptop, and I love it for that purpose. I love the idea that it can be folded over and be a tablet, but honestly for my purposes it’s kind of irrelevant. But it’s a fun idea and I like that when traveling or lounging it might be useful sometime.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted .

    Where to start? First of all, I purchased this laptop in order to work from home after I had back surgery. When I first purchased the laptop, I set it up with no issues, and then it sat for about 15 days while I prepared for surgery and recovered for a week. On April 10th, the laptop wont connect to WIFI and tells me "The intel wireless AC Adapter is experiencing driver or hardware related problems." So I googled it, but couldn't figure out what the problem was. Then I called Geek Squad at the Puyallup, WA location. I was told to bring it in as it needed to be replaced. I then went to the store and waited as the IT tech worked on the computer. After 20 minutes, after attempting to install updates and drivers, it still would not work. He swapped out the computer for a new one and I asked him to help me set it up. Afterwards, I leave and do some work from home for a few hours, Then I notice its almost dead on 3 %. I check different outlets to no avail. I called back Geek Squad and spoke to the same tech who helped me earlier. He said "Sometimes there's lemons," The laptop dies. I bring it back to best buy to geek squad and the same tech checks the adapter. He said he didn't think to check it earlier because it was brand new out of the box. This is my second time coming back to the store post-surgery. I was handed the charger I brought in earlier. I asked to speak to a manager and the IT tech said "hes just going to tell you the same thing I am." Excuse me? He said 'theyre all busy right now." Again, that's not what I asked. At this point I'm angry. The manager comes out and takes care of the situation and resolves the matter. Then I go home to plug the dead computer in and i will not move off the Dell screen. I wait and wait, restart it multiple times, and call Geek squad back. The same IT tech answers and tells me "we close in 5 minutes." So I have to race back up there. The manager attempts to fix the computer and cannot. At this point its after close and he tells me he will match the price for a comparable computer. I looks around, and he shows me a few models. Obviously I'm not choosing Dell (mind you I have only bought Dells since 2006) and he explains the Lenovo he wouldn't be able to match the price on. There were no other comparable options, and I ended up having to pay $400+ out of pocket for the difference because "it wouldn't let him do any better" for going back and forth to Best buy while being out of a computer. I filed a complaint this morning. I want to know why Dell is producing these laptops and shipping them into Best Buy. As one consumer, I should not have received 2 $1000 laptops and not been able to use them. I want a response from Dell, from BestBuy, and I want a refund for the $400+. This has only taken time away from my work and put myself at risk for another operation. Dell? BestBuy? I want a response as a consumer. NOBODY should have to go through what I went through.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Zach,

      Thank you for your detailed review of your situation with your new Dell laptop. We are very sorry to hear about the situation that you were put through. I will do my best to forward your review to our West Coast Regional Team to look into this situation for you.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Great laptop

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    Posted .

    I bought this computer for my parents it have so many new features and they love it, it have high resolution touch screen and you can flipped over use as tablet fingerprint login want to buy one for myself too after I setup and use a little while before I give to them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good machine with unfortunate defect

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    Posted .

    This laptop is really nice and I’ve only had it for a few days, so you’d think everything would be working perfectly! However, the audio/sound (whether you’ve got headphones in or not) crackles on and off. I tried almost all of the solutions people have shared on forums, and I even had a Dell tech assistant access my computer and try to resolve the issue, but nothing has worked out so far. Since I like the laptop so much, I’m gonna exchange it for a new one to see if the problem persists. If not for this defect, I would’ve rated it 5 stars.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Briana,

      Thanks for your review. We're sorry to hear about the speaker quality issues that you are having. We hope that exchanging your computer for a new one will resolve your issue. Please be sure to check our driver and software update page here: https://dell.to/2rZ7Zlo and search for the Realtek High Definition Audio Driver if you continue to have issues.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 4 out of 5 stars

    Affordable school laptop

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    Posted .

    A big laptop for multitasking orient students and young professionals. I wanted to have the ability to use multiple documents on a screen larger than a 15.6 inch laptop—not to mention the touchscreen capability—while maintaining a certain level of computer processing speed. This laptop fits that criteria for the most part. Only down side to it is having a hard drive instead of a solid state, which has caused issues with performance and saving my data. Otherwise, having a 16 gb RAM without sarcifing screen size and astehtics makes it a pretty good laptop.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    New Dell Laptop

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    Posted .
    Owned for 4 months when reviewed.

    It started giving me issues with the operating system. Best Buy tried to repair three (3) times, but it still was not operating like it should. I bought this for myself since I gave my son my laptop. I received an awesome deal on it and loved the fact that the keys were black which made it better to see the letters and love the bigger screen. Unfortunately, since Best Buy could not fix it and could not find another one like it anywhere in the company, I had to upgrade to the new version and put out more money than anticipated; especially, after the great price I received on the laptop.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not up to date

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    Posted .

    `This is a powerful laptop with 1TB disk, i7 processor, and 16G RAM, but when I tried to hook it up to my internet service, I discovered it had no RJ45 port so either had to run on wifi only or use a USB-to-RJ45 adapter (I used Insignia's adapter, because it's 1G capable). My local router is able to deliver up to 1G on wifi, as well and all the other computers I have and my tablets and cell phones are ab le to use either the wifi or wired connection to my router and get several hundred MB bandwidth on wifi, but this new Dell would not go above or even up to 10MB down and only 8MB upload speed. After working with BestBuy geek squad, and updating windows and running a Dell factory update (actually several of both), it finally started working at the speeds desired and expected, but it should have done that out of the box.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    Owned for 1 week when reviewed.

    I bought this laptop to replace my HP elitebook from 2008. It was to small and very heavy but a work horse of a laptop. This Dell 7786 is fantastic! I did update it with more ram (32GB) and replaced the 1TB HDD with a 1TB SSD before powering it on for the first time. It boots lightning fast and doesn't hesitate with anything! I use 3 27 inch screens for work and the laptop does not complain about the multiple monitors due to the nice NVIDIA graphics card. I bought two of the Dell D6000 docking stations (one for home one for the office) and they work great with the USB C plug. I would definitely recommend this laptop for someone looking for a laptop with good internals capable of multi tasking and having 5 million chrome tabs open.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    If you love the specs, you’ll love the laptop.

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    Posted .
    Owned for 3 weeks when reviewed.

    I’m still getting to know it. In some ways, it’s faster than my old Dell studio. In other ways, it’s . . . not. If weight is an issue for you, try to find the 15in. This thing is a behemoth! To be fair, I haven’t unlocked all its potential. I’m not a gamer so the Xbox stuff is wasted on me. I haven’t need to use it in tablet mode yet, but the touchscreen capability is available even in laptop mode. I nearly triggered it while I was using powerpoint. Gimp (photo editing) and Netflix work great! If you’re looking for a behemoth laptop for Netflix and photo-fix, then this will meet your needs. Of course, higher screen resolution would be great, but for the money, 1920x1080, 127ppi is pretty good. Especially considering that it’s a touchscreen 2-1. The other negatives you should know about are, firstly, it’s not easy to open. That’s not to say it’s a hassle to open, but it’s not as simple as it should be. And the keyboard could use some work. The delete key is too small. Also, I don’t like that there’s no real protection for the keyboard if you use it in tablet mode. You’ll have to rig something up yourself for that. But, honestly, if you want something better, be prepared to shell out a few hundred more dollars (or pounds, or euros).

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    My dream laptop!

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    Posted .
    Owned for 3 weeks when reviewed.

    Touchscreen. Fingerprint reader. 2 in 1. I7 Intel processor. 17" widescreen. More features than I could ever ask for in a laptop. My husband has a smaller screen version and doubted the 17" widescreen 2 in 1 even existed. He was in awe when he saw this model...and so was I. Multi-tasking is super fast...fingerprint reader works 100% better than my HP work laptop. Hasn't overheated once yet. The only downside is that the case is metal and scratches easily. My heart sank when I found two gouges on the backside of the monitor. Bought a neoprene laptop sleeve to protect my new investment. Very happy I found it at Bestbuy for sure! Shipping was super fast and price was awesome. Couldn't be happier with my purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Excellent Buy!!

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    Posted .
    Owned for 1 month when reviewed.

    I was looking for a replacement laptop. This was an open box unit. Listed new around $1100. Was able to save more $ by picking up in store and product bundling with cd drive, Outlook 365, etc. Always check the Open Box Ad’s, Definitely worth a look. Saved around $350.00 after everything cleared.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome with respect to the price!

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    Posted .
    Owned for 3 weeks when reviewed.

    I like very much everything about the laptop. The only main lack is its hard drive, which is HDD and not SSD, This was acceptable for me because the price was lower and I needed 1 TB hard with core i7 for the cpu. There are some small issues. First, it is not easy to open the lid. I believe the reason is bc the screen is going to open more than 180 degree and be used as a stand in tablet mode. But still they need to come with an idea to remove this issue. The second issue is the touch sometimes does not work as accurate as I expect and I should redo touching couple times to perform my command. I have never had touch laptop before so, I do not know if it is same for all touch laptop or not. And the last issue is it seems the cooling fan is not enough when I run heavy simulations. So, I have to use a cool pad these times. But the bottom line is I really enjoy the laptop bc of the size of screen, the screen resolution, its touch capability in general, the stylish shape, the power of cpu and integrated graphic drive, and its high volume hard drive and finally its decent price.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Wonderful for school usage

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    Posted .
    Owned for 3 weeks when reviewed.

    The laptop starts up quickly and has plenty of space for documents. I've used this at school and work thanks to its wonderful battery life. It occasionally takes some time to connect to the internet when using a VPN, however that is not always the case.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Dell Lemons & Better Tech Support Needed.

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    Posted .
    Owned for 1 year when reviewed.

    In the beginning I was quite impressed with the performance my Dell Inspiron 7786 provided. Since June 6, 2019 when I started using the laptop, most every time a Dell Support Assist update was prmpting me to perform, it ended up causing system unresponsive issues. To add insult to the problems I experienced, many Dell Support Services technicians were not up to their knowledge-based benchmark in order to resolve issues that needed to be resolved. Dell isn't what it used to be, and I certainly will NOT invest in another Dell until they get their affairs in order with building better products and providing better technical support with technicians meeting the required knowledge-based support. I never throw my IT background in their face. I just let them make themselves look foolish. I am always respectful with them. It just frustrates me that there is so much ineptitude and poor products made from Dell. The company needs new leadership and better quality control within its organization.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Overall great laptop, does everything I need!

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    Posted .
    Owned for 2 months when reviewed.

    Overall this is a great laptop, the processor could be a little faster when tasked with multiple applications but does what I need it to. Having the ability to use it as a tablet is also convenient for when I don’t have a suitable place to set it down. Battery life is great considering the large display. Fingerprint reader ensures my privacy is protected and keeps prying eyes from seeing me type in a password.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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