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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1981 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the 3 lite Smart Thermostat's ease of use, overall performance, and straightforward installation. Positive feedback also highlights the remote control functionality and connectivity options. While some users experienced compatibility issues, the majority found the product to be user-friendly and effective.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,981 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ecobee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use and works well with Alexa. Also purchased the installation. Happy with my purchase, and even bought another one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works really great once it is installed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two these thermostats in my home for about a month and so far they both work great. I had some difficulty with the installation because the previous thermostats were made by Honeywell so there fore the wiring was different than shown on the instructions. I finally gave up and called customer service where a well informed competent person talked me through step by step to make the necessary wiring changes. I probably should have called immediately upon encountering problems. So my message is call Ecobee customer service and let them walk you through the process if you run into problems. Great product though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy set up. Easy to use. Came with rebate and free Amazon Alexa Dot! Great deal and it’s saving me money!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing and works great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old one broke and I needed one fast. Bought this one and it works great. Must buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    READ BEFORE BUYING: not hyperbole. Do research

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially this thing worked on because we installed it in the winter. Now that summer is hitting and we are using the AC, it is a nightmare. Look on line before buying ECOBEE and see all the complaints of thermostats reading in the 80's and 90's when the inside temp is in the low 70 or lower. This appears to be a chronic problem for these that we were not aware of and Ecobee IS aware of. We has a standard thermostat in the house (GE I think) and decided to go smart with the NEST which worked very well. When a lightning strike in the area fried that I went with ECOBEE because of reviews and features...not a good change. They will give you a bunch of reason why these things get a bad reading and keep your AC running forever, but there is no real fix unless you go to another brand. I have used a thermo scanner and there is NO reason this thing should be reading temps in the mid 80's to mid 90's inside my home mounted to a wall in the center of the house...but here we are and there is no fix for it.

    No, I would not recommend this to a friend
    • Brand response from ecobee
      Posted .

      We’re really sorry to hear about your experience and understand your frustration. It sounds like this issue has been ongoing, and we truly appreciate your feedback. If you'd like, we can look into alternative troubleshooting steps or explore options to resolve this. Please reach out to our Support team and we will look for a solution. 1 (877) 932-6233 ecobee

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    smart thermostat

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bests smart thermostat thus far. I have not had any issues with this device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has performed above exceptions. Love the geofensing and being able to see what my roommates are setting it at when im away

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome addition to home kit for Apple. Simple installation and great tech support if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very user freindly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. The user interface is easy to use and understand. The instructions were easy to follow for installation also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST Smart Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ecobee 3 in my opinion is hands down the BEST smart thermostat there is on the market and I have tried most every one out there. The unit is fast accurate and easy to control with your favorite digital assistant. I use mine with Apple HomeKit and had one in the house in Atlanta I just sold and bought this one to pair with the brand new heating/AC system in our new home in North Carolina.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat had to get 2 my friends even had to get one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. Perfect for something simple

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WiFi thermostat was very easy to install, and use both on the TouchPad, and on the phone app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart stat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. Easy to program, easy to use. Recommended highly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works wonderful, a bit tricky to setup hardwired at my place but a huge upgrade over previous thermostat

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great for setting temperature on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can change temperature from anywhere. Can also set a high and a low so you can automatically go from air to heat

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Keep your home ready before you enter it ;)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! You can cool/heat up your home before you are home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and great android app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house has 3 zones, one for each floor, and I replaced 3 non-wifi traditional Honeywell thermostats. The Ecobee came with a white ring that covered up the old rectangular paint imperfections and it looks very nice. Easily connected to our wifi and I haven't had any issues with the wifi (owned for 1 month). The app was easy to use. I really appreciate the visibility to humidity which I didn't have with our old thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So convenient and easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient. Easy setting up/installing. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old thermostat. It was nice to get the rebate.

    I would recommend this to a friend
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