Customer Ratings & Reviews
- Model:
- OZX2MCP
- SKU:
- 6578782
to a friend
Customers are saying
Customers admire the DEEBOT X2 COMBO COMPLETE for its solid vacuuming and mopping performance, especially on hardwood floors. The device boasts strong suction power and a handheld vacuum that is both light and mighty. Its swift mapping process, engaging 3D mode, and editable app map are also well-received, along with its impressive battery life that supports extended cleaning sessions. The included camera is considered a great feature, and users appreciate the relatively quiet operation of the robot.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Mopping
Home mapping does not work as it should
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband purchased this for our home to do daily vacuuming and moping. We also have Shark matrix and compared to that one. The good. It run silently and vacuum and mop is good combination. A video feed is good but it is a privacy concern. I like the vacuum but it is not user friendly. The bad The biggest issue with this i face is the mapping the home and dividing the rooms. No matter what I do it does not effectively recognize the rooms. the manual division is like divide the room from wall to wall that does not work. you can just make 1 room and the moment you divide another one it fails. Contacted the support but they are not any help. Instead of dividing a room it should has an option to create a room just by dragging the rectangle and making that area as a room. simple. Like their creating virtual boundary works best. The shark user interface is much better that just cost 20% compared to this. I wish they update the app otherwise it is the worst user experience and the customer care is unable to resolve. I do not recommend this product until it is effectively working.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].
Best Regards,
ECOVACS Customer Care
