Customer Ratings & Reviews
- Model:
- T81401D1
- SKU:
- 6414446
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the eufyCam 2 Pro Add-on Security Camera's excellent camera quality, ease of use, and impressive battery life. Many also praise its straightforward installation and effective night vision capabilities. While some users experienced challenges with motion detection sensitivity and mounting options, the overall feedback highlights the camera's positive attributes. The wireless functionality and local storage options are also frequently cited as benefits.
This summary was generated by AI based on customer reviews.
Easy to setup and use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The key is the battery, if you are in heavy traffic area, this is not for you.
I would recommend this to a friendExtra camera,shout out to my therapist. Sup David.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed an extra camera. Sup. Really filling this out to get to where I need to be.
I would recommend this to a friendAdvertised to work with HomeKit Secure video.... e
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised to work with HomeKit Secure video.... except it doesn't and likely won't ever.
No, I would not recommend this to a friendLasts for 2 years then throw away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve purchased 6 add on cameras after second charge two cameras don’t hold charge more than one hour or not at all . One year warranty expired so had too trash two cameras so far
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didn't really like that i had to download an app. returned
No, I would not recommend this to a friend- Cons mentioned:Motion detection
Wouldn’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend. Doesn’t pick up motion in the activity zone and it’s not real time there’s a horrible delay.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
- Cons mentioned:Connection
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looses connection at night. Only works during the day. Battery does not last. Recommend avoiding this brand.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
--Please make sure that the IndoorCam is powered by its original power adapter, please try plugging it into a different outlet；
--Please reboot the Router and make sure that the IndoorCam is able to get great wifi signal from the Router at its location；
--Enable HotSpot on your phone and make the indoor connect to your hotspot to see if the issue can be resolved. Steps:side menu>my devices>wifi connection>change wifi
--Perform a hard reset on your Indoor Cam by holding down the “Setup/Reset” button for 5 seconds, wait 30 seconds for it to reboot, and repeat the setup process. (We recommend saving important videos from eufy app before reset)
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like when it got past the 12 month warranty the cameras & homebase started to have issues all the time, and now 2 cameras stop working at the same time.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Cons mentioned:Motion detection
Never buying eufy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible motion detection. I'm super unhappy with all the missed motion.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please expand or delete your activity zone if set up. Steps:Devices>motion detection>activity zone.
- Please increase the sensitivity. Steps: Devices>motion detection>sensitivity level（type）
- Please know that the camera should be installed 7-10 feet above the ground and the depression angle should not be greater than 25°.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Do not expect them to last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 1 year and 18 months after purchasing. Reached out to Eufy support, they will not stand behind their product. The only suggestion they made was to press the reset buttons. These are more expensive than other brands, I expected more out of them.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. I'm very sorry to hear your order expired its 12-month warranty, so unfortunately it is not possible to exchange it. I would like to sincerely apologize to you for this negative experience. Rest assured, our goal is always to develop products that you will enjoy for many years. Know that we register all defects and evaluate them statistically. These statistics enable us to identify increased defect rates or concentrated product issues, so thank you for letting us know about this. Once again, I apologize for the inconvenience caused, thank you for your understanding, and wish you a pleasant day. If you have other concerns, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Bad Product or Bad Service?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy service people was not able to set up. They left without setting it up because they were running late for the next appointment. Returned.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Make sure you know it requires a base station.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know. It turns out it requires a base station. Wouldn’t it be nice if this product could function standalone?
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Does Not Work With Google Home
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your app and on the box it says that the S40 and E40 cameras work with Google but I have not found that to be true. So I would stay away from buying these caneras
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Eufy camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful i see no problem with it. Records 24/7
I would recommend this to a friendwireless cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yes it is working excellent i woukd highly recommend
I would recommend this to a friendbest choose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's very good，and it's easy tosetup for every one
I would recommend this to a friendSucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting and going offline. Also there’s the whole privacy issue that recently came to light. I’d I had not thrown out the boxes this would be going back
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
- Please make sure that your HomeBase 2 is connected to the Internet and the LED is blue.
- Make sure the Homebase is not close to the wall/corner or ceiling.
- Please check on the camera’s battery level. If it is too low, charge the battery.
- Make sure there are no obstacles around Homebase and the distance between Homebase and the camera should be within 20-30ftm, and move the Homebase closer to the camera to see whether it helps.The menu to check Wi-Fi signal is ""Device--Setting--Wi-Fi Connection"", if it shows “Great”, the network should be smooth.
- Please press the SYNC button on the back of the camera to see if it is back online.
- Please save all important videos from eufy app, then remove the camera which is offline on the EufySecurity app and then re-add it.
- Please try to change another network cable to connect a different port on your router
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
eufy Security is designed as a local home security system. eufy records and stores videos locally when motion is detected by your device. If you subscribe to our cloud storage service, your videos are securely stored in the cloud and can be deleted at any time. Your videos will be permanently deleted from our servers according to the storage period on your plan.
To provide users with push notifications to their mobile devices, some of our security solutions create small preview images (thumbnails) of videos that are briefly and securely hosted on an AWS-based cloud server. These thumbnails utilize server-side encryption and are set to automatically delete and are in compliance with Apple Push Notification service and Firebase Cloud Messaging standards. Users can only access or share these thumbnails after securely logging into their eufy Security account.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Works then Quit on me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few months, then suddenly will not charge. So, if it won't charge, then it can't provide security. I think it's just a bad one because I purchased 7 in total and this is the only one acting up.
I would recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took back cause required a base hub for use it. So I didn't need it
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thanks for sharing your product review. We are sorry to hear you are not satisfied with this item.
Yes, this item is an add-on camera, it needs to work with Eufy Homebase. We also sell the camera kit that includes the homebase.
If you have any further questions, please feel free to contact us via support@eufylife.com or call us at +1 (800) 988 7973.
Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good I got 6 of them it’s painful devices. Please don’t buy this
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,