Customer Ratings & Reviews
- Model:
- XPIO23SWSS
- SKU:
- 6584628
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Opal 2.0 Ultra Nugget Ice Maker, particularly the enjoyable quality of the ice it produces. However, some customers have expressed concerns regarding the noise level of the machine. There are also some concerns about the unit's long-term reliability and the amount of upkeep it requires.
This summary was generated by AI based on customer reviews.
Love this ice maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks great - not noisy and very great ice quality!
I would recommend this to a friend- Pros mentioned:Ice quality
Amazing Ice!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the best nugget ice just like sonic ice. Tried other ones to only return them. This is the one to buy.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome Ice Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Best ice machine. Would buy again.
I would recommend this to a friend - Pros mentioned:Overall performance
Best nugget ice maker on the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice maker, they do break often but you just need to keep up maintenance.
I would recommend this to a friend So Quiet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good (although it’s only been a week). I can agree that this icemaker is much quieter than Frigidaire I previously purchased. That was a waste of money. The machine was super loud and broke down before a year.
I would recommend this to a friendExcellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve have this ice maker for several months now and I have no complaints. Be prepared… you do have to clean it often but it’s not hard to do.
I would recommend this to a friend- Pros mentioned:Ice quality
Looking Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only used it for a few days, but so far it's fantastic. Looks great on the counter, too.
I would recommend this to a friend - Cons mentioned:Noise level
Don’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly this quit working in day 2…the noise coming from this machine was horrendous! We returned it and are still looking for another option to purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that this Opal stopped operating on day 2 of ownership. We would like to assist you further with the noise you have experience and gather some additional information to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Richard Walker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second one we had to return for a replacement However it was received timely and working GREAT!!
I would recommend this to a friend- Cons mentioned:Noise level
Screaming Banshee
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like being awakened at night to the sound of a screaming banshee? Then the Opal 2 is for you!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend descaling and sanitizing your Opal as directed in the Owner's Manual at least every 4 weeks or sooner depending on the hardness of your water. Also, it's important to clean the rear air filter every 2 months. The Owner's Manual is available online by clicking on the Features tab and scrolling to the end of the Features list. If this doesn’t resolve the issue you're having, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice quality
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy Wife and Kids, they love having the ice
I would recommend this to a friend Bomb.Com purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s awesome. Got it for my wife for Mother’s Day. I recommend making space for it, it is not small. Also the sanitizer does get annoying but is refreshing to know it will want you to have clean ice.
I would recommend this to a friendCaca
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with this product recently had a new air 42# machine this unit was a piece of dodo they where good for about 6 months before started leaking after 3rd replacement I purchase the ge profile what a great unit
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and putting your trust in us when choosing your icemaker unit. This new Opal unit will be sure to keep up with all your cold drinks and become a fast favorite in your home! Dianna@GEProfile
- Pros mentioned:Overall performance
Buy it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would definitely purchase again when
I would recommend this to a friend Won't last longer than two years!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item, however, it won't last longer than 2 years so buy the extended warranty!
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback and encourage you to follow our recommendations for descaling your Opal every 2-3 weeks and sanitizing the unit every week or more often depending on your water quality. Also, be sure to clean the rear air filter to protect the internal components. -Vikki@GEAppliances
ICE MAKER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I PURCHASE THIS ICE MAKER ON FEB 9TH 2025 AND I HAVE SANITIZIED THE MACHINE 9 TIMES AND THIS IS APRIL 8TH BEST BUY IS SHIPPING ME A REPLACEMENT.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with the Opal that is resulting in a replacement, and we apologize for the disappointment. However, we're happy to hear Best Buy was able to replace the unit for you. Please don't hesitate to reach out to us with any questions about your Opal in the future. We're always here to help. - Julia@GEAppliances
Issues with sanitize and descale notifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sanitize and Descale lights stay on after performing those processes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help you with your Opal's sanitize and descale lights being active after cleaning your unit. We recommend performing an electronic reset by unplugging the appliance for 3 to 4 hours and plug it back in.
If the issue persists after troubleshooting, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Failed after 9 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped making ice after 9 months. Unit was used in a small office space, and because of the commercial application, GE refused to honor the warranty. Best Buy Total Protection doesn't start until the GE warranty expires. Very disappointing - both in product performance, or lack thereof, and also either company standing behind the products they sell.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about your experience with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation.-Vikki@GEAppliances
Not a happy customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with this product because it’s not constantly making ice
No, I would not recommend this to a friendHigh Hopes Dashed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had such high hopes for this! Got it refurbished, so it may be a one-off, but it ran wonderfully for about 4 days, I even bought the extended tank I loved it so much! Then it wouldn't make ice. Kept saying add water. I'd drain then it would say making ice, but no ice. Then "add water again" when it was full! Avoid this is my recommendation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you've had this experience. If you haven't already, try removing your filter and making sure it is clean and reinstall it. If you still have issues, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
